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pruchase a show download but then read this no connection no show

New Poster

pruchase a show download but then read this no connection no show

I was going to make a purchase of a movie but then I read this.

 

 butno.jpg

 Does this happen often ? I will not purchase if this happens. What is the point if I download sometjing I paid for so I could watch it where I don't have an internet connection and this happens. It's like saying buy this and almost be able to use it. I think I find another way.

 

Official Employee

Re: pruchase a show download but then read this no connection no show


nothought wrote:

I was going to make a purchase of a movie but then I read this.

 

 butno.jpg

 Does this happen often ? I will not purchase if this happens. What is the point if I download sometjing I paid for so I could watch it where I don't have an internet connection and this happens. It's like saying buy this and almost be able to use it. I think I find another way.

 


Oh, that's horrible. I'm so sorry. No, the app issues "licenses" for downloaded content so there's a limit on how long your device can be offline before it expires but these are quite long for purchased content. If you're seeing this message, it is a bug.  I'll make sure the right people know and see if we can get this resolved ASAP. Very sorry to dissapoint.

 

-ComcastDan

New Poster

Re: pruchase a show download but then read this no connection no show

thahks for the reply.


ComcastDan wrote:

nothought wrote:

I was going to make a purchase of a movie but then I read this.

 

 butno.jpg

 Does this happen often ? I will not purchase if this happens. What is the point if I download sometjing I paid for so I could watch it where I don't have an internet connection and this happens. It's like saying buy this and almost be able to use it. I think I find another way.

 


Oh, that's horrible. I'm so sorry. No, the app issues "licenses" for downloaded content so there's a limit on how long your device can be offline before it expires but these are quite long for purchased content. If you're seeing this message, it is a bug.  I'll make sure the right people know and see if we can get this resolved ASAP. Very sorry to dissapoint.

 

-ComcastDan


Thanks for the reply. It does not make sense but there it was as part of FAQ section.