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live streaming

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live streaming

My Roku has been allowing me to stream my Xfinity for over a year. Now yesterday the error code TVAPP-00116 keeps popping up. HELP.

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Frequent Visitor

Re: live streaming

I got the same error code, before I tried logging out and logging back in - now I get the message that we are not subscribed to any of the channel's... Here's what I wrote in another thread:

 

Same thing happen to us - streaming not working on the Roku or the web based app through chrome on my PC - Just about every channel says we are not subscribed when I know we are - our cable boxes on the other TV's work fine.  It started late last night, so I called Comcast.  

 

After several frustrating minutes, I was finally able to talk with a real person.  Spent about 1/2 hour troubleshooting with that person, when they escalated my case to someone else.  I was then told there was some kind of an outage and that it would be fixed by midnight - it wasn't.  I went to bed thinking it would hopefully be fixed by morning - 8 hours later it wasn't.

 

Called again, spent 1 hour troubleshooting with a new person.  They escalated my case again.  Spent another 1/2 hour troubleshooting with the new person.  After several minutes of consulting with others, they decided once again there was an outage.  I was told I would receive a call and an email within the next 24 to 48 hours after they are able to fix this problem and in the meantime we were given a $15 credit on our bill.  They also gave me 2 ticket numbers, one for my individual problem and one for the system wide outage.

 

I'm not too confident that they even know what the problem is and if they can fix it.  I guess we will see, If I don't hear back or the problem is not resolved in the next 48 hours I will be calling again.

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Expert

Re: live streaming


@pmacart wrote:

My Roku has been allowing me to stream my Xfinity for over a year. Now yesterday the error code TVAPP-00116 keeps popping up. HELP.


moved post from pc/browser area of the forum to  stream app area of the forum (roku). what you describe  is having more streams at the same time that your service provides. Do you have at least one working X1 set top box installed in your home?



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Official Employee

Re: live streaming

Hello pmacart. Welcome to the Xfinity Forums and thank you for posting. I can assist with troubleshooting the Xfinity Stream Beta App error code you are receiving on your Roku device. To get started, please send me a private message and include your full name and service address so I can assist you.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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