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iPad app Live Streaming Only Showing CMT

New Poster

iPad app Live Streaming Only Showing CMT

I have the xfinity streaming app on my iPad and iPhone. The iPhone app works perfectly and I can see the full suite of "tv go" channels, but on my iPad I can only see 2 CMT channels. I don't even get CMT on cable X1 box. 

 

Any suggestions?  I've tried logging out and in and reinstalling the iPad app. 


Accepted Solutions
Problem Solver

Re: iPad app Live Streaming Only Showing CMT

Hi Clark

 

We're looking into this for you. Please stand by.

 

LHC




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All Replies
Expert

Re: iPad app Live Streaming Only Showing CMT


Cagilber wrote:

I have the xfinity streaming app on my iPad and iPhone. The iPhone app works perfectly and I can see the full suite of "tv go" channels, but on my iPad I can only see 2 CMT channels. I don't even get CMT on cable X1 box. 

 

Any suggestions?  I've tried logging out and in and reinstalling the iPad app. 


sign out of your iPad app and delete it. re install the app and log in using the main account username and password. works now?

New Poster

Re: iPad app Live Streaming Only Showing CMT

No. Didn't work. 

Expert

Re: iPad app Live Streaming Only Showing CMT


Cagilber wrote:

No. Didn't work. 


I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.

Problem Solver

Re: iPad app Live Streaming Only Showing CMT

Hi Clark

 

We're looking into this for you. Please stand by.

 

LHC




Community Icon
I am a Retired Official Comcast Employee, and I no longer actively support the forum.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as a Best Answer!solution Icon
Community Icon
I am an Retired Official Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as a Best Answer!solution Icon
Community Icon
Retired Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon