Community Forum

ftde.provision.accountMismatch

New Poster

ftde.provision.accountMismatch

I was using my laptop to stream and acces our saved content when I was traveling.  Working just fine until yesterday.  Several hours spent on the phone with various support personnel - no help. Getting this error:  ftde.provision.accountMismatch

Update Flash, Cleared Cache, Ensured user account attached to only one of our accounts.  Help?

 

Expert

Re: ftde.provision.accountMismatch


@TEKOLA wrote:

I was using my laptop to stream and acces our saved content when I was traveling.  Working just fine until yesterday.  Several hours spent on the phone with various support personnel - no help. Getting this error:  ftde.provision.accountMismatch

Update Flash, Cleared Cache, Ensured user account attached to only one of our accounts.  Help?


call 800-Comcast and select billing. ask the agent to fix your current login username to point only to your current account/address.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!