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error: createDrmSession.403-102

New Poster

error: createDrmSession.403-102

Getting the error: createDrmSession.403-102 when I attempt to log in on the Stream beta on Roku TV.

The app worked great for the first month . I bought my own router and now the app doesn't work. I've been through all the basic troubleshooting steps over the phone and nothing has worked. Is there anything else I can do.
Expert

Re: error: createDrmSession.403-102


@jgltazz wrote:
Getting the error: createDrmSession.403-102 when I attempt to log in on the Stream beta on Roku TV.

The app worked great for the first month . I bought my own router and now the app doesn't work. I've been through all the basic troubleshooting steps over the phone and nothing has worked. Is there anything else I can do.

run the smart device Xfinity My Account app. select the Internet tab then select the modem/gateway. check the serial number listed to the modem/gateway's HFC MAC address. same?



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New Poster

Re: error: createDrmSession.403-102

There is no mac address on the app for the modem but the serial number listed on the app is the mac address
Official Employee

Re: error: createDrmSession.403-102

Thank you for posting, jgltazz! Have you tried to reset the modem and the new router? Could you please send me a private message? I need:

- Your full name, account holder's name (if different) exactly as it's listed on the bill

- The CM/HFC mac address of your modem 

- The username you use to sign in to the Stream app


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New Poster

Re: error: createDrmSession.403-102

I sent a message thank you
Official Employee

Re: error: createDrmSession.403-102

@jgltazz - Thank you! Apologies for the delayed reply. I will review your message and reply back momentarily. 


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Regular Visitor

Re: error: createDrmSession.403-102

Im having the same issue after new modem install.
Expert

Re: error: createDrmSession.403-102


@rocsvt13 wrote:
Im having the same issue after new modem install.

call 800-Comcast and select billing. ask the agent to update your modem's "serial number" to match the new modem's HFC MAC address.



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