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deprovisioned please

New Poster

deprovisioned please

Removing unwanted d mobile device from stream app
Good evening I would like to have all mobile devices that are currently logged into my account to be deprovisioned. I think that is what I need. Basically I want all MOBILE DEVICES that are connected to have to type in a username/password when they load the app on their phones. Can you help me with this?
New Poster

Unauthorized streaming access

Someone is logged into my streaming and no matter how many times I change the password and username their device is still able to connect. I see them watching tv in my streaming. Help! How to I get then off of my account
Expert

Re: Unauthorized streaming access


@What_you_say wrote:
Someone is logged into my streaming and no matter how many times I change the password and username their device is still able to connect. I see them watching tv in my streaming. Help! How to I get then off of my account

try to resist posting multiple help requests on same topic (combined). have you logged into your xfinity account (not stream site) and navigated to users? are any users added there? if so, have you changed those user password(s)?



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