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createDrmSession.403-102 error on Roku devices

Regular Visitor

createDrmSession.403-102 error on Roku devices

I just had Xfinity installed yesterday.  I'm using my own modem and wireless router.  Intenet and phone service work great and I have 3 Roku devices (2 streaming sticks and a TCL TV) that are all able to stream Netwflix and other apps, but am getting this error after activating the device successfully?   What is the fix for this?  One of the primary reasons I switched to Comcast was to able to use this app an dnot have to rent boxes...

Official Employee

Re: createDrmSession.403-102 error on Roku devices

Welcome to our community, nortsnorts! We might have incorrect modem information in our back end system that caused a 403-102 error message. A simple reprovisioning reset from our side should fix it. I see that you already sent me a private message and I just replied back few minutes ago. Thank you!


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Regular Visitor

Re: createDrmSession.403-102 error on Roku devices

Hello! 

 

I am having the same issues as well with my Roku saying I am not connected to Xfinity in home wifi as well as my desktop not recognizing it. 

 

May I send you a message to get this corrected as well?

 

Thanks!

Official Employee

Re: createDrmSession.403-102 error on Roku devices

Hi, laemilyb! Of course! Feel free to send me a private message with your full name and I will check your account. Could you please also include a CM/HFC Mac address of your modem? 

 

Click on my name ComcastElla, then click Send a message.  
 


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Regular Visitor

Re: createDrmSession.403-102 error on Roku devices

Done! 

 

Thanks for the assistance.

Regular Visitor

Re: createDrmSession.403-102 error on Roku devices

Having the same error using my Roku streaming+ stick on one TV and the xfinity app installed on a samsung smart TV.  Any new news or help?

 

Thanks

Expert

Re: createDrmSession.403-102 error on Roku devices


@wertydc wrote:

Having the same error using my Roku streaming+ stick on one TV and the xfinity app installed on a samsung smart TV.  Any new news or help?

 

Thanks


does a desk/laptop have the issue? did you try streaming on an apple/android smart device?



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Regular Visitor

Re: createDrmSession.403-102 error on Roku devices

the support call center called this evening telling me it was fixed.  The creatDrmSession403-102 no longer shows up.  Now I can get into the app on my Roku and my samsung TV and view TV.  Now I am back to the original issue (before is started getting the createDrm error).  I can see SD channels, but cannot see any HD channels.  Additionally, the SD channels fill only about 60% of the screen.

 

Using laptop or android phone, I can see HD channels and all seems working fine.  Running through the Roku or Samsung TV (connected to my home WIFI) I still dont get HD channels.

 

3+ hours with phone support made things worse, then back to where I started.  Now i am waiting on an arbitrary call back.

 

Thanks for replying.  Do you have any ideas I can try?


@Rustyben wrote:

@wertydc wrote:

Having the same error using my Roku streaming+ stick on one TV and the xfinity app installed on a samsung smart TV.  Any new news or help?

 

Thanks


does a desk/laptop have the issue? did you try streaming on an apple/android smart device?


 

Expert

Re: createDrmSession.403-102 error on Roku devices


@wertydc wrote:

the support call center called this evening telling me it was fixed.  The creatDrmSession403-102 no longer shows up.  Now I can get into the app on my Roku and my samsung TV and view TV.  Now I am back to the original issue (before is started getting the createDrm error).  I can see SD channels, but cannot see any HD channels.  Additionally, the SD channels fill only about 60% of the screen.

 

Using laptop or android phone, I can see HD channels and all seems working fine.  Running through the Roku or Samsung TV (connected to my home WIFI) I still dont get HD channels.

 

3+ hours with phone support made things worse, then back to where I started.  Now i am waiting on an arbitrary call back.

 

Thanks for replying.  Do you have any ideas I can try?


@Rustyben wrote:

@wertydc wrote:

Having the same error using my Roku streaming+ stick on one TV and the xfinity app installed on a samsung smart TV.  Any new news or help?

 

Thanks


does a desk/laptop have the issue? did you try streaming on an apple/android smart device? 


did you tune to the HD linear channel number? for example tune to a local NBC channel's SD and HD channel numbers on your Roku, does HD fill the screen? try CNN or foxnews SD and HD, do the images show different sizes? what is the output (in Roku settings) of the Roku settings (example 720P or 1080P)?



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Regular Visitor

Re: createDrmSession.403-102 error on Roku devices


@Rustyben wrote:


did you tune to the HD linear channel number? for example tune to a local NBC channel's SD and HD channel numbers on your Roku, does HD fill the screen? try CNN or foxnews SD and HD, do the images show different sizes? what is the output (in Roku settings) of the Roku settings (example 720P or 1080P)?


Unfortunately that is the problem.  The HD Linear channel numbers are not available on the guide or search in the APP.  I can see the local CBS (ch. 11) in the guide and watch it but I cannot see CBSHD (ch. 1011 or 611) in the guide.  They are there when I log on and stream through my phone or computer.  

 

It seems like something the comcast support folks can just turn on, but they have not been able to do it yet.  I'll keep pinging them.

Expert

Re: createDrmSession.403-102 error on Roku devices

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.



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Official Employee

Re: createDrmSession.403-102 error on Roku devices

Hi, wertydc! Glad to hear that the issue with 403.102 error message got resolved. I'm trying to find more information regarding HD channels for Roku/Samsung Smart TV Stream apps. Have you tried to filter channels by choosing High Definition  only? It can be accessed from Live TV & Browse by pressing * on the remote. 


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New Poster

Re: createDrmSession.403-102 error on Roku devices

With all of the customers trying to use this service at home on their Roku TV, I guess I may have to go back to rabbit ears. I am in a hotel with Xfinity service and I bought a Roku TV for my room since that is what I felt like doing. Anyhow, I get this error stating the same thing about the device only being accessed to my in-home WiFi. If I was in my home, using my in home WiFi then wouldn't I just turn the television on and go to the channel I want to watch? Xfinity won't even allow me to mirror the app to the television and figures I can buy a magnifying glass to watch TV. Is there any hope? <Edited> I'm not mad. I'm disappointed.

Official Employee

Re: createDrmSession.403-102 error on Roku devices

Hi, tthorsen1970! Thank you for posting. The live stream won't be available in the hotel. You have to be on your home network. It's a general rule for the Xfinity Stream app for all devices. Please refer to this article: https://www.xfinity.com/support/articles/live-tv-streaming. We don't allow to mirror the content due to copyrights regulations. We don't own the content. Please let me know if you have any questions. 


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New Poster

Re: createDrmSession.403-102 error on Roku devices

How can I send you a message. I am having the same issue at home. ROKU and Stream app wont connect. Have no live TV. No equipment shows up on the my account app. It was working fine friday.  I have my desktop hard connected and it doesn't recognize the internet signal. 

Official Employee

Re: createDrmSession.403-102 error on Roku devices

Welcome to the Xfinity Forum, norman_grover2! Just click on my name ComcastElla, then click Send a message. I need your full name, account holder's name, the CM/HFC Mac of your modem. I will check your account and troubleshoot the 403-102 issue.  


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