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code":400,"message":"Invalid Request","description":"Invalid and\/or malformed authorization fields

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code":400,"message":"Invalid Request","description":"Invalid and\/or malformed authorization fields

i tried to sign into the ID GO app.on my fire tv and i keep getting this error message when i go to actvate it on line. i click on xfinity and this is what i getVersion:1.0 StartHTML:000000557 EndHTML:000002460 StartFragment:000002313 EndFragment:000002422 StartSelection:000002313 EndSelection:000002422 SourceURL:http://forums.xfinity.com/t5/forums/postpage/choose-node/true/board-id/TVG-APP?message-subject=code%... can ayone help??thanks wendy

code":400,"message":"Invalid Request","description":"Invalid and\/or malformed authorization fields: auth_ttl
 
code":400,"message":"Invalid Request","description":"Invalid and\/or malformed authorization fields: auth_ttl