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cannot stream get error 11700

New Poster

cannot stream get error 11700

keep getting error 11700 when trying to connect to xfinity stream

Problem Solver

Re: cannot stream get error 11700

Please consider NOT clearing cookies/cache whenever you exit your browser, as that’s where the device provisioning information is stored. Clearing on exit causes a new device to be added to your account every time, which eventually leads to this error. I can clear all the devices from your account, after which you will need to re-log in to any device you still want to use. Give me a few minutes to log in and start the purge.

 

LHC




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New Poster

Re: cannot stream get error 11700

seem to have the same problem can you fix?

Is there a way that the coustomer can do this on his own?

Expert

Re: cannot stream get error 11700


digitalTVseeker wrote:

seem to have the same problem can you fix?

Is there a way that the coustomer can do this on his own?


are you using a desk/laptop to view xfinity streaming website? If so it is important that you don't just close the window but stop the video using the menu and then back out of the channel/episode recording information etc. before you close the web page. I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee. The Comcast Employee can veriify you via Private Message then remove (deprovision) all your streaming devices to open slots for you to use again.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here(updated).
Official Employee

Re: cannot stream get error 11700

Hi digitalTVseeker,

 

Sorry for the late reply. I'd be more than happy to investigate the issues you're having while streaming. Are you still receiving error code 11700? 

New Poster

Re: cannot stream get error 11700

I cannot believe Comcast has such archaic software that displays this 11700 error and does not clear its device queue or recognize someone signing back on. What is the purpose of a sign on, password and naming a device if the software is going to keep adding a new device everytime someone's cookies are removed. Good software would only add a new device when there is a unique new name, password and different device name. I have to repeatedly call and non of the support staff have any idea and keep asking the same inane generic questions over and over again blaming something on my side is wrong. I could tell you laughers as to some of the reasons given why I can't sign on to stream.

Expert

Re: cannot stream get error 11700


wrote:

I cannot believe Comcast has such archaic software that displays this 11700 error and does not clear its device queue or recognize someone signing back on. What is the purpose of a sign on, password and naming a device if the software is going to keep adding a new device everytime someone's cookies are removed. Good software would only add a new device when there is a unique new name, password and different device name. I have to repeatedly call and non of the support staff have any idea and keep asking the same inane generic questions over and over again blaming something on my side is wrong. I could tell you laughers as to some of the reasons given why I can't sign on to stream.


because there is a limit to number of streaming devices allowed on our accounts. this issue usually happens, it is because the stream site is used and window closed before exiting completely from the app. The same computer could use up all the slots in this manner.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here(updated).
Frequent Visitor

Re: cannot stream get error 11700

Solution:  call 888-824-8988 (advanced tech support) and ask for "deprovisioning." They can fix it easily in under 5 minutes. 

I couldn't stream for the past two days and was getting error code 11700. I initially called the number listed w/ the error code and the tech wasn't able to resolve it. He escalated it and opened a ticket. I became impatient and researched on my own. Found the solution on the xfinity forum and called.