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cannot stream get error 11700

New Poster

cannot stream get error 11700

keep getting error 11700 when trying to connect to xfinity stream

Problem Solver

Re: cannot stream get error 11700

Please consider NOT clearing cookies/cache whenever you exit your browser, as that’s where the device provisioning information is stored. Clearing on exit causes a new device to be added to your account every time, which eventually leads to this error. I can clear all the devices from your account, after which you will need to re-log in to any device you still want to use. Give me a few minutes to log in and start the purge.

 

LHC


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New Poster

Re: cannot stream get error 11700

seem to have the same problem can you fix?

Is there a way that the coustomer can do this on his own?

Expert

Re: cannot stream get error 11700


@digitalTVseeker wrote:

seem to have the same problem can you fix?

Is there a way that the coustomer can do this on his own?


are you using a desk/laptop to view xfinity streaming website? If so it is important that you don't just close the window but stop the video using the menu and then back out of the channel/episode recording information etc. before you close the web page. I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee. The Comcast Employee can veriify you via Private Message then remove (deprovision) all your streaming devices to open slots for you to use again.



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Official Employee

Re: cannot stream get error 11700

Hi digitalTVseeker,

 

Sorry for the late reply. I'd be more than happy to investigate the issues you're having while streaming. Are you still receiving error code 11700? 


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New Poster

Re: cannot stream get error 11700

I cannot believe Comcast has such archaic software that displays this 11700 error and does not clear its device queue or recognize someone signing back on. What is the purpose of a sign on, password and naming a device if the software is going to keep adding a new device everytime someone's cookies are removed. Good software would only add a new device when there is a unique new name, password and different device name. I have to repeatedly call and non of the support staff have any idea and keep asking the same inane generic questions over and over again blaming something on my side is wrong. I could tell you laughers as to some of the reasons given why I can't sign on to stream.

Expert

Re: cannot stream get error 11700


wrote:

I cannot believe Comcast has such archaic software that displays this 11700 error and does not clear its device queue or recognize someone signing back on. What is the purpose of a sign on, password and naming a device if the software is going to keep adding a new device everytime someone's cookies are removed. Good software would only add a new device when there is a unique new name, password and different device name. I have to repeatedly call and non of the support staff have any idea and keep asking the same inane generic questions over and over again blaming something on my side is wrong. I could tell you laughers as to some of the reasons given why I can't sign on to stream.


because there is a limit to number of streaming devices allowed on our accounts. this issue usually happens, it is because the stream site is used and window closed before exiting completely from the app. The same computer could use up all the slots in this manner.



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Frequent Visitor

Re: cannot stream get error 11700

Solution:  call 888-824-8988 (advanced tech support) and ask for "deprovisioning." They can fix it easily in under 5 minutes. 

I couldn't stream for the past two days and was getting error code 11700. I initially called the number listed w/ the error code and the tech wasn't able to resolve it. He escalated it and opened a ticket. I became impatient and researched on my own. Found the solution on the xfinity forum and called. 

New Poster

Re: cannot stream get error 11700

I'm having the same problem.  I have contacted them multiple times and I am getting nowhere.  I asked for the "deprovisioning" but they won't send me to their advanced service department because they have no clue what I am talking about.  They just want to send a technician to my house so they can charge me for a visit that they don't need to make.



 

Expert

Re: cannot stream get error 11700


@lutrexen wrote:

I'm having the same problem.  I have contacted them multiple times and I am getting nowhere.  I asked for the "deprovisioning" but they won't send me to their advanced service department because they have no clue what I am talking about.  They just want to send a technician to my house so they can charge me for a visit that they don't need to make.




see the post 2nd before your post (by me). call 800-Comcast ask for customer service. ask the agent to deprovision all the streaming devices on your account. be careful and ensure others using computers or smart devices 'stop' a recording ending the session before closing the app/browser. failure to do so keeps that 'device' counted toward your 5 devices at one time. do it 5 times and there are no more free slots to use to stream.



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Regular Visitor

Re: cannot stream get error 11700

I got the same problem and for second day I'm on call with Comcast support. Can someone help?

It is real NIGHTMARE. 

I cleaned browser history and set "not to track browser history" to yes yesterday. Thereafter I could not log on https://www.xfinity.com/stream/

The full error

"Something's not right here

We are having trouble adding this device to your account. Please call 1-800-xfinity and mention error 11700.

(Error ftde.provision.11700)

Sign Out"

Expert

Re: cannot stream get error 11700


@hlevich wrote:

I got the same problem and for second day I'm on call with Comcast support. Can someone help?

It is real NIGHTMARE. 

I cleaned browser history and set "not to track browser history" to yes yesterday. Thereafter I could not log on https://www.xfinity.com/stream/

The full error

"Something's not right here

We are having trouble adding this device to your account. Please call 1-800-xfinity and mention error 11700.

(Error ftde.provision.11700)

Sign Out"


read the post just before your post by me. it gives info on what caused the problem and how to fix it.



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Regular Visitor

Re: cannot stream get error 11700

Thank you for getting back on this. Yes, I reviewed and following directions outlined in earlier posts.
The key words that need to be said to Support is "De-provision IPs". After I said that they found 40+ IP addresses on my account and cleared them out. That did not help.
Thereafter, I made all suggested changes in IE, Firefox and Chrome. Unfortunately for me that did not resolve issue either.
After all of that, since yesterday, I started getting new error on xfinity/stream
"Sorry, we're having some trouble
Xfinity Stream is not available at the moment. Please try back soon.
(Error ftde.xact.3322.1000136)"
Please anyone suggestions?

 

Expert

Re: cannot stream get error 11700


@hlevich wrote:

Thank you for getting back on this. Yes, I reviewed and following directions outlined in earlier posts.
The key words that need to be said to Support is "De-provision IPs". After I said that they found 40+ IP addresses on my account and cleared them out. That did not help.
Thereafter, I made all suggested changes in IE, Firefox and Chrome. Unfortunately for me that did not resolve issue either.
After all of that, since yesterday, I started getting new error on xfinity/stream
"Sorry, we're having some trouble
Xfinity Stream is not available at the moment. Please try back soon.
(Error ftde.xact.3322.1000136)"
Please anyone suggestions?


does the PC run windows or apple OS (not *nix)? is the device in the usa? connected to your own home wifi? changed the DNS server from Comcast's to something else? using a VPN at all? watching works on the PC (without casting or using HDMI cable? does a smart phone/tablet play at the same location normally? right clicking on the 'lock' symbol in the URL box and looking at flash is the setting 'allow'? did you try right clicking the same lock icon and deleting cookies listed for the stream site? did you try a differnet browser?



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Regular Visitor

Re: cannot stream get error 11700

Thank you very much for trying to help. Pease see my answers below. 

 

does the PC run windows or apple OS (not *nix)?  -- windows 10 with latest updates

is the device in the usa?  -- yes

connected to your own home wifi?  -- yes

changed the DNS server from Comcast's to something else?  -- no

using a VPN at all?  -- no

watching works on the PC (without casting or using HDMI cable? – not sure what you are asking here

does a smart phone/tablet play at the same location normally? -- no

right clicking on the 'lock' symbol in the URL box and looking at flash is the setting 'allow'?  -- flash is set to allowed

did you try right clicking the same lock icon and deleting cookies listed for the stream site? ---- yes, cleared cookies and history and it did not work

did you try a different browser? – IE, Firefox, Chrome

Regular Visitor

Re: cannot stream get error 11700

I called support few times again and went to Comcast store.  

Finally my error 11700 is fixed and I can watch alive and on-demand using https://xfinity.com/stream on my laptop.

Suggestion that "Deprovision" should fix error 11700  that is stated prior in this thread is correct. 

"Deprovision" will not fix error 11700, as in my case earlier, only if support missed some steps in deprovisioning procedure. 

It took Support Engineer from Advance Repair under an hour to deprovision and sync account. Thereafter I cleared my browser history and restarted my machine. 

And vu a la issue is fixed.