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Xfinity wifi

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Xfinity wifi

I cannot use Xfinity Wifi on my phone to watch a show view my account or anything. Tried to setup direct pay etc on my phone and couldn't .
Expert

Re: Xfinity wifi


chavileigh55 wrote:
I cannot use Xfinity Wifi on my phone to watch a show view my account or anything. Tried to setup direct pay etc on my phone and couldn't .

hi, your mobile device connects to a 'named' (SSID) wifi signal. Have you checked to see the name of the SSID that your device is currently attached?

 

you can load/run the Xfinity My Account app on any service even your cell provider data. on that app, you can verify that your actual modem/gateway is listed on the internet tab (the model will show and the devices MAC address will be listed. If no modem is listed you will need to call 800-Comcast and select billing and ask that your modem/device be 'attached' in billing to an outlet (that will activate the in home use of wifi detection.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here(updated).