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Xfinity stream app will not download hd movie purchase

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Xfinity stream app will not download hd movie purchase

When I download my HD purchased movie on XfinityStream it slowly downloaded to 100% but does not complete.  Is there a fix?

 

Expert

Re: Xfinity stream app will not download hd movie purchase


Stacie6420 wrote:

When I download my HD purchased movie on XfinityStream it slowly downloaded to 100% but does not complete.  Is there a fix? 


I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

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Official Employee

Re: Xfinity stream app will not download hd movie purchase

Stacie6420, 

 

I'd like to look into the download issue with that movie purchase on XFINITY Stream. Can you send me your user name and the title of the movie via private message? Please send me a private message (Click ComcastKenF and then click Private Message Me) with your account address and full name also for assistance.