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Xfinity stream app plays R rated adds while watching G rated shows

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Xfinity stream app plays R rated adds while watching G rated shows

While streaming kids shows from Nick Jr on the official Xfinity stream app, Xfinity started playing R rated adds from TLC. 

This is unacceptable and I was generally satisfied with the app, but I might have to reconsider now.

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Bronze Problem Solver

Re: Xfinity stream app plays R rated adds while watching G rated shows


@jtownsend106 wrote:

While streaming kids shows from Nick Jr on the official Xfinity stream app, Xfinity started playing R rated adds from TLC. 

This is unacceptable and I was generally satisfied with the app, but I might have to reconsider now.


Were you streaming on demand or live?

New Poster

Re: Xfinity stream app plays R rated adds while watching G rated shows

On demand

Official Employee

Re: Xfinity stream app plays R rated adds while watching G rated shows

Hi @jtownsend106

 

Welcome to the forums. Thank you for bringing this to our attention. I'd like to chat with you in a private message so I can gather more details about this experience and see what we can do to make sure this doesn't continue to happen if we can. Please send me a message by clicking on my name, "ComcastChe" then click send a message. In the body of this message please verify your first and last name. 

 

 


I am an Official Comcast Employee.
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