Community Forum

Xfinity stream app on Roku

Highlighted
Regular Visitor

Xfinity stream app on Roku

App version 3.6 build 2

When I open the Xfinity Stream app on my Roku, I get the following error message:

Error createDrmSession.403-102

 

I have tried signing out and back in.  Is there anything else I can try?

Thanks

 

 

Expert

Re: Xfinity stream app on Roku


@dwquick wrote:

App version 3.6 build 2

When I open the Xfinity Stream app on my Roku, I get the following error message:

Error createDrmSession.403-102

 

I have tried signing out and back in.  Is there anything else I can try?

Thanks


call 800-comcast and select technical support for cable TV. ask that agent to transfer you to the app support team. ask the app support team to refresh your 'app' entitlements. this is not the 'sending a hit' to your home equipment nor is it the X1 menu 'refresh'. 



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!