Community Forum

Xfinity stream app keeps buffering issue

New Poster

Xfinity stream app keeps buffering issue

Xfinity stream app keeps buffering on recorded shows...my Netflix app is working fine - connection is fine. I tried deleting and adding the app again - still no change.  It had been working just fine.

Expert

Re: Xfinity stream app keeps buffering issue


Pete2887 wrote:

Xfinity stream app keeps buffering on recorded shows...my Netflix app is working fine - connection is fine. I tried deleting and adding the app again - still no change.  It had been working just fine.


on what device are you using the Streaming TV app?


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.
New Poster

Re: Xfinity stream app keeps buffering issue

I am having the same problem on HTC 10. Plays fine for a while and then buffers or at least appears to be buffering for a while then plays a little more... over and over

New Poster

Re: Xfinity stream app keeps buffering issue

Ipad

New Poster

Re: Xfinity stream app keeps buffering issue

That is exactly my issue!

Expert

Re: Xfinity stream app keeps buffering issue


Pete2887 wrote:

Ipad


did you try streaming same content off your own wifi and using a cell phone tether to see if it is your router or noise on your wifi or low signal?


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.
New Poster

Re: Xfinity stream app keeps buffering issue

All other streaming apps are working without interruption.  It does the same thing on my iPhone.

New Poster

Re: Xfinity stream app keeps buffering issue

I have the same issue.  I think it started when I downloaded some shows to watch on the plane.  Ever since then the buffering has been a problem.  To get around this I download my show I want to watch and it works fine.  I return the show when done watching.  I will keep doing it this way until they fix the app.

New Poster

Re: Xfinity stream app keeps buffering issue

I have the same problem on both iPad and iPhone but all other applications such as Netflix works fine. I also tried on different networks and it’s the same . Please help! It’s so painful to watch the recorded shows .. ugh
New Poster

Re: Xfinity stream app keeps buffering issue

This happens on my iPhone and on my iPad every single time. How do I fix this??
Frequent Visitor

Re: Xfinity stream app keeps buffering issue

I have the same issue. I am on an LG V20, full bars of 4gLTE service, Netflix works just fine, infact I streamed about an hour and a half long movie and it paused to buffer once for like 10 seconds. Xfinity streaming, whether its a DVRd program or On Demand it pauses and bufferes every 2-3 seconds for at least 10 seconds. I tried downloading an episode but it keeps erroring out.

Expert

Re: Xfinity stream app keeps buffering issue


@NavyGuy2007 wrote:

I have the same issue. I am on an LG V20, full bars of 4gLTE service, Netflix works just fine, infact I streamed about an hour and a half long movie and it paused to buffer once for like 10 seconds. Xfinity streaming, whether its a DVRd program or On Demand it pauses and bufferes every 2-3 seconds for at least 10 seconds. I tried downloading an episode but it keeps erroring out.


have you tried doing a 'forced' power restart of the phone? also, have you done a speedtest on the phone connection?


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.
New Poster

Re: Xfinity stream app keeps buffering issue

I talked to support and apparently this is a known issue and they’re working on it. The support did a service restart at their end and it’s much better
Frequent Visitor

Re: Xfinity stream app keeps buffering issue

Yes and yes, no change. As I said Netflix , YouTube, Hulu and other streaming apps work great, its only Xfinity that has problems.
New Poster

Re: Xfinity stream app keeps buffering issue

Exact same here! So frustrating!!!