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Xfinity TV on Roku - Picture Display Size

Regular Visitor

Xfinity TV on Roku - Picture Display Size

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Many of my channels are displayed in letterbox style while some are full size. I've adjusted my TV and ROKU settings to no avail.

 

Regular Visitor

Re: Xfinity TV on Roku - Picture Display Size

Nothing can be done.

 

Expert

Re: Xfinity TV on Roku - Picture Display Size


MWBlackPA wrote:

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Many of my channels are displayed in letterbox style while some are full size. I've adjusted my TV and ROKU settings to no avail.


original programs in 16:9 format viewed on SD channels instead of HD channels will normally be letterboxed on all sides. If you view the same channel in HD live you will have full screen. The known exceptions are MeTV and MOVIES! and AntennaTV that appear to be in near HD on the screen on compatible devices (and like a small square on non-compatible devices). 


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.
Regular Visitor

Re: Xfinity TV on Roku - Picture Display Size

OK, however I don't have the higher number HD channels on my selection guide. I do have the higher number channels on my main set downstairs, which is a TiVo and a cable card. Is it possible I don't have HD activated on my upstairs cable line? The previous cable box I used upstairs was not HD, but it did display full size channels. 

Expert

Re: Xfinity TV on Roku - Picture Display Size


MWBlackPA wrote:

OK, however I don't have the higher number HD channels on my selection guide. I do have the higher number channels on my main set downstairs, which is a TiVo and a cable card. Is it possible I don't have HD activated on my upstairs cable line? The previous cable box I used upstairs was not HD, but it did display full size channels. 


if you have HD cable channels on a coax connected X1 set top box then you should have HD on your Roku. you might try uninstalling the stream app, unplugging the Roku for 10-15 seconds from TV and from power and plug back in. Check your TV menu settings for that HDMI port while watching an actual HD channel to be sure the TV is not switching to some format causing the smaller images= on your TV.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.
New Poster

Re: Xfinity TV on Roku - Picture Display Size

When the beta app first came out I was able to receive a full screen experience with the Roku.  Sometime in March all the channels turned into 4:3 resolution.  Why did this happen and will it be fixed?  The Roku app is not useful to view programs on a wide screen TV with the tiny 4:3 square box for a viewing area.  

Expert

Re: Xfinity TV on Roku - Picture Display Size


The_Kaiser wrote:

When the beta app first came out I was able to receive a full screen experience with the Roku.  Sometime in March all the channels turned into 4:3 resolution.  Why did this happen and will it be fixed?  The Roku app is not useful to view programs on a wide screen TV with the tiny 4:3 square box for a viewing area.  


would you do a test on one of your set top boxes? tune to an HD channel (local). hit info button on the remote and note the channel number. Then tune the Roku to the same channel. is it still showing in HD? if so, try uisng another app on the Roku that has HD available. Does it appear in HD?


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.
New Poster

Re: Xfinity TV on Roku - Picture Display Size

I have the same problem. Looking around in this forum, it seems that a significant number of people have exactly the same issue. Despite this, nothing seemed to have changed in months. Can please someone from Comcast help on this issue?

Expert

Re: Xfinity TV on Roku - Picture Display Size


wrote:

I have the same problem. Looking around in this forum, it seems that a significant number of people have exactly the same issue. Despite this, nothing seemed to have changed in months. Can please someone from Comcast help on this issue?


you didn't quote a post so it is a bit difficult to assist. Are you using a Roku device? If so what model or is it part of the tV? have you updated its firmware? were you able to install the stream app and activate it? If Roku, are you missing just HD channels? If so, look at your latest bill: does it have a separate HD technology line with 9.95 shown?


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.