Xfinity plant
Community Forum
Xfinity globe

Xfinity TV iPhone App (Recording Module)

New Poster

Xfinity TV iPhone App (Recording Module)

The past many weeks ALL I have experienced is while watching one of my recorded DVR shows via my TV app, about half way through the program freezes up and I’m unable to get it to start playing the remainder of the episode again. It’s extremely annoying to get to watch a half of the program only to never get to find out the ending. And Xfinity is clearly doing not one thing to fix it or make it a priority.
Expert

Re: Xfinity TV iPhone App (Recording Module)


jae0802 wrote:
The past many weeks ALL I have experienced is while watching one of my recorded DVR shows via my TV app, about half way through the program freezes up and I’m unable to get it to start playing the remainder of the episode again. It’s extremely annoying to get to watch a half of the program only to never get to find out the ending. And Xfinity is clearly doing not one thing to fix it or make it a priority.

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.

Official Employee

Re: Xfinity TV iPhone App (Recording Module)

Hello jae0802. I can assist with the recording feature in the XFINITY Stream App. Please send me a private message and include your full name, service address, and account number so I can access your account.