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Xfinity Stream app won’t work on my phone/laptop/tablet or any ROKU devices

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Xfinity Stream app won’t work on my phone/laptop/tablet or any ROKU devices

I have been trying to solve this issue for 2 days now and have spent hours on the phone with people at Xfinity and it still doesn’t work.

When I try to use the app on my roku it ONLY shows me the purchase page and on my phone and other devices it says that I need a subscription to watch that channel when I already do have a subscription. PLEASE help me! I’m going crazy!
Expert

Re: Xfinity Stream app won’t work on my phone/laptop/tablet or any ROKU devices


@Meghanmater wrote:
I have been trying to solve this issue for 2 days now and have spent hours on the phone with people at Xfinity and it still doesn’t work.

When I try to use the app on my roku it ONLY shows me the purchase page and on my phone and other devices it says that I need a subscription to watch that channel when I already do have a subscription. PLEASE help me! I’m going crazy!

call 800-Comcast and select billing. Have your most recent bill available and ask the agent to attach your username you are using to your account/address.



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Official Employee

Re: Xfinity Stream app won’t work on my phone/laptop/tablet or any ROKU devices

Hi, Meghanmater! I can check what caused the streaming issue if you send me a private message with your full name, the account holder's name as it's listed on the billing statement. Click on my name ComcastElla, then click Send a message. Thank you for posting!


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!