Right. I understand that they are two independent storage locations and the problem appears to be on the cloud end, not locally on the DVR. I am able to record, at the moment, non-scheduled programs and play them back. The problems are totally intermittent, with no obvious pattern as to time, channel, length of program, etc.
i was asking you to do a diagnostic test during non-peak prime time hours to see if the cloud DVR records normally.
Hello E911, thanks for reaching out regarding this Stream concern! To confirm, is this happening on all of your recordings and both through the app and online?
I would like to take a further look into this on my end! Can you please send me a Private Message including the full name as it appears on the account and your full name if different?
To send a private message, please click my name "ComcastAmira" then select "Send a Message" on the right side.
This is happened several times and we are very frustrated when it happens especially when you have company over to watch a game and it goes the half time and that’s it. I tried calling to get help but your nonsensical computer would only allow a few choices which did not include this type of problem .
Hello All, I either never received a private message from you, or I never heard back from you in our private message, so I will be locking this thread. Please send me a private message if you still need assistance with these Stream app issues or concerns. Please create a new Public post for any new issues or concerns, we're here to help. Thank you and we appreciate you being the best part of Comcast.