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Xfinity Stream app and Roku

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Xfinity Stream app and Roku

I currently have 3 Roku devices and when I attempt to connect using the Xfinity Stream app on the 3 devices I get the following error ( Error createDRMSession. 403-102

I have a brand new gateway and 6 Xfinity pods so my signal is excellent throughout my house. I’ve attempted to factory reset all of the Roku devices and I even deleted the Roku account to start fresh. Not sure why all of a sudden on all 3 devices I cannot use the Xfinity Stream app anymore.

Can someone help me?

Thank you.
Official Employee

Re: Xfinity Stream app and Roku

Hi TedatTBP. Thanks for posting on our Forums,


Please try the following steps:


1. Restart Roku
2. Uninstall XFINITY Stream app
3. Restart Roku
4. Install XFINITY Stream app
5. Restart Roku

I am an Official Comcast Employee.
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