Comcast is collaborating with equipment manufacturers to bring the Xfinity Stream app to compatible Roku devices, Samsung Smart TVs and other Partner Devices. The Xfinity Stream app delivers live broadcast channels, linear cable channels, cloud recordings and video on demand, all without the need to rent an Xfinity TV Box from Comcast.
The Xfinity Stream app is currently offered in a "beta" version that does not include the full set of features and functionality included in the Xfinity Stream app for mobile devices and web portal. Future releases of the app will include additional features and functionality, as well as improved stability and optimization. When using the "beta" app, you will not be charged an "additional outlet" service charge. Pricing may change in the future.
Please note that we continue to believe Xfinity X1 is the best way to watch Xfinity TV, and not all features of X1 are available if you choose to use a Partner Device.
You will need to use the Samsung OneRemote remote control to navigate the Xfinity Stream beta app. Basic navigational control is currently supported, including up/down, left/right, last and OK/select.
|A. Power||Power On / Off.|
|B. 123 (Number pad)||When pressed, a number strip appears on the bottom of the screen. Select numbers and then select Done to enter a numeric value. Use to change the channel, enter a PIN, enter a ZIP Code, etc.|
|C. EXTRA||While watching content, press to display extra information from the content provider.|
|D. Directional / Select pad||Moves the focus and changes the values seen on the TV's menu. / Selects or runs a focused item. When pressed while you are watching content, detailed program information appears.|
|E. Return||Press to return to the previous menu. When pressed for one second or more, the running function is terminated. When pressed while you are watching a program, the previous channel appears.|
|F. Home||Press to return to the Home Screen.|
|G. Play / Pause||When pressed, the playback controls appear. Using these controls, you can control the media content that is playing.|
|H. Volume||Move the button up or down to adjust the volume. To mute the sound, press the button. When pressed for 1 second or more, the Accessibility Shortcuts menu appears.|
|I. Channel||Move the button up or down to change the channel. To see the Guide screen, press the button.|
If the device has been activated, the Main Menu will be displayed after the app is launched. (See our activation instructions for more information.)
From the Main Menu, you will see the following buttons:
Pressing OK on the Search button on the main menu displays the Search page. You can search for a movie, TV show, or network (collection of channels). The search feature is supported with predictive search that provides search result as you enter the name. Recent search results are also displayed if applicable.
Pressing OK on the Browse button on the main menu loads the gallery of on-demand TV programs. The Browse section includes on-demand videos that are curated by TV, Movies, Networks, Sports, Kids, News and Latino. Special categories of curated on-demand videos will be displayed based on the editorial calendar (e.g. Olympics or World Cup).
Pressing OK on the Live TV button on the main menu loads the Live TV page and All Channels guide. All channels that are available in your Xfinity TV or Xfinity Instant TV subscription will be displayed. In addition to the Live TV grids, you can discover live programs in galleries based on curated categories, including Kids, Sports and Movies.
Currently available live programs can be watched by selecting a program from the guide then selecting the Watch button. A selection of the Last button while on a Live TV navigation tab menu loads the main menu.
Live TV Options
Pressing OK on the Options button on the Live TV navigation menu loads the More Options modal over the Live TV guide. A Find Channels option will be available to search for specific networks or channels (including channel numbers) and either jump down the All Channels guide to that channel or immediately watch it.
Pressing OK on the Saved button on the main menu loads the For You navigation tab. The For You page includes live programs and on-demand TV shows and movies that are personalized for you. Other navigation tabs include Recordings and Schedule where you can watch and selectively manage (e.g. delete) your recordings from your TV box.
You can delete recordings by highlighting the TV episode, selecting Modify Movie Recording, followed by Delete Recording.
Note: You cannot delete recordings in bulk (for example, an entire series) on your Samsung TV. However, this can be done directly on your TV Box or by using the Xfinity Stream app. You may also recover recordings that were deleted in the past 24 hours by navigating to through the following menus - Saved > Recordings > Deleted Recordings - and selecting Undelete.
Selection of the Settings button on the main menu loads the Settings page. The supported feature settings include Language, Parental Controls and Accessibility. Other options in Settings include Help, Terms & Policies, About and Sign-Out.
Language settings allow you to set the default language for Secondary Language soundtracks (the SAP option will appear in Playback Controls when available). Language settings do not change the language for menus or TV listings.
Parental Controls allows you to restrict the type of content that is watched without a predetermined code. You can set your parental control personal identification number (PIN), modify it and cancel it. After a Parental Control PIN is created, the owner of the PIN can limit (i.e., Lock) the ability to watch content based on certain content ratings or Safe Browse to restrict the content that can be discovered in the content pages.
Accessibility settings allow you to toggle Closed Captioning On or Off, modify the look of the Closed Captioning text in your device settings, and toggle Video Description On or Off.
Frequently Asked Questions:
Am I eligible to use the Xfinity Stream app on Xfinity TV Partner Devices?
Does the Xfinity Stream app for Partner Devices have the same features as Xfinity X1?
No. Currently, the Xfinity Stream app for Partner Devices does not support the following features:
Does the Xfinity Stream app work on all streaming devices?
No. Currently only certain devices have the Xfinity Stream app. We anticipate adding more equipment manufacturers and devices during 2018. For eligible device models, see the activation information for Roku devices and Samsung devices.
Why are some models not supported?
Not all device models meet the minimum hardware requirements for the Xfinity Stream app. We are working hard with equipment manufacturers to bring the Xfinity Stream app to additional devices and models.
I am having trouble downloading and/or installing the Xfinity Stream app on my supported Partner Device. What should I do?
Do I need to rent an Xfinity TV Box for the Xfinity Stream app to work on my Partner Device?
No. If you are a new customer, you can simply opt to use your Partner Device without renting an Xfinity TV Box from Comcast.
If you are a current Xfinity TV customer and would like to solely use your Partner Device instead of your rented Xfinity TV Box, you can do so but will need to return your rented Xfinity TV Box by following these instructions. You may also use a combination of both rented equipment and Partner Devices in your home; the rented Xfinity TV Box will be treated as your “primary outlet.”
Do I need to rent an Xfinity DVR-capable TV Box to get DVR service on my Partner Device?
No. If you use a Partner Device, you can subscribe to the Xfinity DVR service without renting a DVR-capable TV Box from Comcast. You can access and manage your recordings from the Xfinity Stream app on Partner Devices.
If you are a current Xfinity TV customer with DVR and you rent an Xfinity TV Box or use a Partner Device to access the Xfinity Stream app, you can set and delete your DVR recordings directly on your Xfinity TV Box and/or your Partner Device. At this time, remote recording control is not available.
I already subscribe to Xfinity TV. If I return my Xfinity DVR-capable TV Box, will I still have access to the recordings that were stored on that box using the Xfinity Stream app?
If you are an X1 DVR customer, you will be able to retain some of the recordings from your Xfinity DVR TV Box in the cloud and access them through the Xfinity Stream app. Legacy (non-X1) DVR customers will lose the recordings stored on legacy TV Boxes.
Can I view all my previously purchased movies and TV shows using the Xfinity Stream app on Partner Devices? What if I returned all my Xfinity TV Boxes?
Yes, you can continue to view all of your previous content purchases through the Xfinity Stream app and Xfinity Stream portal. This remains true even if you return your Xfinity TV Box.
If I am a new customer, how do I order Xfinity TV service without renting a TV Box from Comcast?
You can order Xfinity TV online at xfinity.com or call 1-800-xfinity to order Xfinity TV without a TV Box.
I just ordered Xfinity Internet and Xfinity TV without renting an Xfinity TV Box from Comcast. Will the technician who installs my Internet also set up my Partner device?
No. Partner devices, like all other customer-owned and managed devices, are installed and activated by the customer. Comcast technicians will not install supported Partner Devices. For more information about setting up the Xfinity Stream app on your supported Partner Device, please consult the setup guide or support web page for your Partner Device.
I just ordered Xfinity TV service; can I use the Xfinity Stream app on Partner Devices prior to my professional installation?
No, you will not be able to access the Xfinity Stream app on Partner Devices until your Xfinity Internet is activated.
Why is Xfinity Internet required to use the Xfinity Stream app on a Partner Device?
Partner Devices need an Internet connection to run their operating system. Since they lack the capability to connect to two different networks at the same time, they must connect to a single device that can deliver access to both our managed cable network and the Internet simultaneously. Currently, the only way to access both at the same time is through the modem or gateway used with your Xfinity Internet service.
My cable TV service is provided through the Xfinity On Campus program. Can I use the Xfinity Stream app on Partner Devices?
Yes, Xfinity On Campus customers can use the Xfinity Stream app on Partner Devices while the supported Partner Device is connected to your campus Wi-Fi network.
I'd like to use the Xfinity Stream app, but I don't own a Partner Device. Can I purchase a device from Comcast?
No; however, you can purchase these devices at many retail and online stores.
Can I take my Partner Device to my friend's house, hotel or vacation home and access the Xfinity Stream app?
No. The Xfinity Stream app will only work if the device is connected to your Xfinity Internet in-home network through Ethernet or Wi-Fi. If you would like to access your favorite content when you are not connected to your Xfinity in-home network, you can use the Xfinity Stream portal on your web browser or the Xfinity Stream app on your smartphone, tablet, or computer to watch your recordings and available content over the Internet.
Does the Xfinity Stream app on Partner Devices offer parental controls?
Yes, parental controls can be customized within the Xfinity Stream app settings. Please note, if you use the Xfinity Stream app on multiple devices you will need to set the parental controls separately in the Xfinity Stream app for each device. For parental control instructions on the Xfinity Stream app for Partner Devices, see setting Parental Controls with the stream app.
How many Partner Devices can I use?
Xfinity TV customers can stream to up to five devices simultaneously, with a total of 45 devices registered on the account. The limit of five simultaneously streaming devices includes Partner Devices, mobile devices (iPad, tablets, phones), and computers. Xfinity Instant TV customers can stream to up to two devices simultaneously.
Does placement of the device impact my streaming experience?
Yes, the Wi-Fi signal strength at the device can impact streaming. Therefore, the Roku device should be placed where your in-home Wi-Fi signal is strong.
Is there an additional charge for using a Partner Device?
There is no additional charge for using the Xfinity Stream app on Partner Devices. All other fees associated with your service will still apply, except during the beta trial, we are waiving the "additional outlet" service charge if you use the Stream app on a Partner Device. Pricing may change in the future.
If the cost of renting the first Xfinity TV Box is included in my package price, do I get a credit if I do not rent an Xfinity TV Box and use a Partner Device instead?
If your package price includes the cost of the first rented Xfinity TV Box, you will receive a credit for use of a Partner Device on your primary outlet (assuming you have no rented Xfinity TV Boxes). If you are an existing customer who has an Xfinity TV Box, you must return your equipment to Comcast to receive this credit.
If your equipment rental is charged separately in your Xfinity TV package, you will not be charged for use of the Xfinity Stream app on a Partner Device on your primary outlet.
Does streaming using the Xfinity Stream app on a Partner Device count against my Internet data usage?
No. The goal of using the app on your Partner Device is to give you more options outside of our rented TV Boxes to access your full TV service within your home. The service delivered through the Xfinity Stream app is not an Internet service, so our data usage plans don't apply.
However, video services that are delivered over the Internet, like TV Everywhere content accessed via the Xfinity Stream app and portal or content from NBC.com or the NBC and NBC Sports apps, are treated exactly the same way as any other Internet-delivered services like Netflix, Hulu, or Amazon, and are subject to any data usage plans that might apply.
To expand on this, one feature that is on the Roku app but not on the Samsung app is the ability to filter channels (for example, only show HD channels). In my opinion, this is a key feature. When you got to the list of channels, it always starts at the top - and there is no quick way to scroll/page down to get to the HD channels. Without a filter, the channel list is basically unusable if you only care about HD channels. Any plans to add channel filtering to the Samsung app?
I am hopeful that you are working quickly to complete the Samsung Smart TV app. What I see in the Beta so far is very promising. I look forward to one day being able to get rid of the box/cables.
Navigating live TV channels on the app is a chore in it's current form. I cannot find any way to filter to only show HD channels, or automatically redirect to an HD channel if one is available like on my set top boxes. It also does not currently allow to search by channel number within the guide - remote number buttons do not work - you have to scroll until you find your channel. Using the guide button on the remote also kicks you out of the app and brings you back to TV plus - it would be great for it to open the xfinity guide when in the app rather than having to remember to click back to go to the guide. Once these features are available - I will likely attempt to use the app full time.
Keeping the live channel active while navigating the guide (with sound in the background) and PPV streaming would be my next requests.
I have confirmed multiple times with Samsung and Xfinity that I do have a TV that should be applicable to this app and I have spent considerable time with both Xfinity and
Samsung attempting to get the app available in the list of my Samsung MU6300 TV's apps, including firmware updates to the latest version. Please see https://forums.xfinity.com/t5/Stream-TV-App/Xfinity-Stream-App-On-Samsung-No-Longer-Available/m-p/31... and advise on best course of action, thank you.
I have been using the app for a few months now. All of a sudden this week all of the HD channels are missing and I cant access them from anywhere. I deleted the app and reinstalled it but that did not resolve the issue. Going through the forum this seems to be a common issue but I never saw a resolution posted. Thanks in advance for your help.
did you just start a new contract? look on your current bill. is there a line for HD technology fee? Do the HD channels work on your X1 set top boxes and other smart devices (phones/tablets)?
Yes I am paying 9.95/month for an HD technology fee and no my contract hasn't changed recently. Yes I do have HD channels on my main TV box and on the phone app.
I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.
HD channels are available in the Xfinity Stream app for Samsung Smart TVs. If you have any issues with viewing them - please send me a private message with your full name and I will investigate it further. Click on my name ComcastElla, then click Send a message.
Can't find a way to message you, but I too am having the same issues with the Samsung Xfinity Stream App not showing HD channels. They show up and work fine on Roku.
Even if I scoll down through the channel line up there's a big gap between Ch 97 and 234 where I think the live TV HD channels should be.
Any resolution to this issue?
Hi, Mot911! Roku and Samsung apps should work the same because they require the same type of provisioning. Let me check your account. You do have a PM feature (I just checked), click on my name ComcastElla, you will see the Send a message option at the top corner from your right side. I just need to verify your name. Thank you!
My Samsung TV downloaded the app but it is saying that I need to be on my home network to use the app. I am on my xfinity home network and I have other samsung tvs signed into the app. please assist.
I have xfinity stream app on a samsung smart tv. Last night I noticed my interfaced change. My series recordings I had before are still there, but it won't let me record any new series, in fact there is no option there now. Is this permanent?
I just purchased a 2019 Samsung Q80R, and I was dismayed to find out that the app is not on it, even though it shares the same interface as the 2018 TVs. Will the Stream App be coming to the 2019 Samsung line up as well?