Hi, I've just had Xfinity installed, as well as the Roku 3800 stick. When trying to activitate the Xfinity Stream App through the Roku, I get the "Error createDrmSession.403-102" after authorizing the account. See screen shot.
I have reset the modem, reset the Roku, uninstalled the app, reinstalled the app...no success. I see a lot of people who had/have the same problems but no solutions posted. I called Comcast support and my issue has been escalated to Tier 2 support, but am still waiting to hear back, I thought I would check here for help.
Solutions please and thank you!
Hello, halwackman. Thanks for reaching out to us on the forums. I apologize to hear you are running into issues with trying to use your Roku. I would like to look into this for you. Can you please send me a PM with your first/last name and the Roku firmware version?
To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.
I'm glad to hear the issue was resolved. If you need any assistance in the future, please don't hesitate to reach out to us.