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Xfinity Stream TV App not working on Roku 3800: "Error createDrmSession.403-102"

New Poster

Xfinity Stream TV App not working on Roku 3800: "Error createDrmSession.403-102"

Hi, I've just had Xfinity installed, as well as the Roku 3800 stick. When trying to activitate the Xfinity Stream App through the Roku, I get the "Error createDrmSession.403-102" after authorizing the account. See screen shot.

 

I have reset the modem, reset the Roku, uninstalled the app, reinstalled the app...no success. I see a lot of people who had/have the same problems but no solutions posted. I called Comcast support and my issue has been escalated to Tier 2 support, but am still waiting to hear back, I thought I would check here for help. 

 

Solutions please and thank you!

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Official Employee

Re: Xfinity Stream TV App not working on Roku 3800: "Error createDrmSession.403-102"

Hello, halwackman. Thanks for reaching out to us on the forums. I apologize to hear you are running into issues with trying to use your Roku. I would like to look into this for you. Can you please send me a PM with your first/last name and the Roku firmware version?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.


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New Poster

Re: Xfinity Stream TV App not working on Roku 3800: "Error createDrmSession.403-102"

Thank you, problem solved. 

Official Employee

Re: Xfinity Stream TV App not working on Roku 3800: "Error createDrmSession.403-102"

I'm glad to hear the issue was resolved. If you need any assistance in the future, please don't hesitate to reach out to us.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!