Community Forum

Xfinity Stream Beta App/Samsung TV not working

New Poster

Re: Xfinity Stream Beta App/Samsung TV not working

Everyone try reinstalling the app. It worked for me and a couple of others experiencing this issue.

New Poster

Re: Xfinity Stream Beta App/Samsung TV not working

Hi there...

This is an update to a Feb 2019 post.  Xfinity Stream Beta App with Samsung smart TV's is simply NOT a reliable software.  I have tried all the suggestions in this thread and install/re-install...TV software is up to date.  Network runs flawlessly with all other installed TV applications such as YouTube, Prime, Internet, SmartThings, TvPlus.  Click these apps and any streaming functions work with NO problems. The only way Xfinity Beta works is if I unplug the TV and reboot...then also reboot the Router...and it will work for awhile.  Once I shut down the TV for the night...it's back to non-functional error messages in the morning.  Simply poor poor software and Xfinity should be embarrassed to have this product out there.  ROKU is the next step.  I have waited long enough for Xfinity (Comcast) to get their 'stuff' together regarding this app.  Good luck to all.  dpe56

Official Employee

Re: Xfinity Stream Beta App/Samsung TV not working

Everyone, if you have tried to reboot your compatible TV, uninstall the app, power off and reboot your TV, install the app, then reboot your TV again and you're still having issue with the app, please let me know by sending a private message. Just click my name and then on the next page, you'll see an option to send me a private message on the top right hand side.  


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
New Poster

Re: Xfinity Stream Beta App/Samsung TV not working

Hi. Seems as this has been a growing proble and there are no solutions posted. My TV and App have been working fine for over a year, not I get a code Error TVAPP-00100. I have talked with advance support and Samsung and no one has fixed the issue. Can you help?

New Poster

Re: Xfinity Stream Beta App/Samsung TV not working

I wish I would have discovered this issue before I bought a brand new 65 inch Samsung smart TV . When I go to play recordings I get error 300 every time !! The recordings play on every other tiny device. This is a major issue since we both work full-time and like to watch our recorded shows together ☹️😡 Thinking of returning the Samsung TV
New Poster

Re: Xfinity Stream Beta App/Samsung TV not working

Hey Comcast Ken,

I tried to send you a private message but when I click your name, I don’t see any option to send you a message by clicking the tab in the top right hand corner...

I have a 2018 Samsung and I’m getting the black screen... I was a happy YouTube TV customer and switched over to Xfinity Stream and now it won’t work on my Samsung...

Please advise!
Expert

Re: Xfinity Stream Beta App/Samsung TV not working


@Robertscast wrote:
Hey Comcast Ken,

I tried to send you a private message but when I click your name, I don’t see any option to send you a message by clicking the tab in the top right hand corner...

I have a 2018 Samsung and I’m getting the black screen... I was a happy YouTube TV customer and switched over to Xfinity Stream and now it won’t work on my Samsung...

Please advise!

scroll to the top of his reply and click on sign in. then click on his username and the message me option will appear.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: Xfinity Stream Beta App/Samsung TV not working

umamahesh_t, I never got a message from you to become troubleshooting. Did your problem get resolved? 

 

Ken


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
New Poster

Re: Xfinity Stream Beta App/Samsung TV not working

I am having the same issue. Brand new install. They say 72 plus hours for a outcome
Frequent Visitor

Re: Xfinity Stream Beta App/Samsung TV not working

Having similar issues. Samsung TV says "We Has a problem reaching the configuration server. Please check your internet connection & retry." It worked fine for 2 months then gave me this error. Removed and readded the device in Comcast system and it worked for the past 3 days. Today back to error. Nothing has changed on the TV or my part. I even bought XFI pods to connect it as a LAN device. This is stupid. How many thousands of Samsung TV customers in the USA are having this issue. Why can't it get fixed. It has been happenning to others for more than a year. 

 

Everyone that has this issue should call your local cable regulator that will get Comcast's attention!

New Poster

Re: Xfinity Stream Beta App/Samsung TV not working

So I have this issue, but I decided to connect my TV Tommy Verizon hotspot and it works.  I put the TV in DMZ with no luck.  I've also tried different DNS servers.  The issue appears to be Comcast is blocking themselves 

New Poster

Re: Xfinity Stream Beta App/Samsung TV not working

I'm having the same problem.  To be specific:  during a 30 min news broadcast there are 4 - 5 freezes/black screens each lasting for about 1 min.  The other day I called customer support and I couldn't believe that the person did not know of the issue.  When will this get resolved?

Expert

Re: Xfinity Stream Beta App/Samsung TV not working


@hbrandt54 wrote:

I'm having the same problem.  To be specific:  during a 30 min news broadcast there are 4 - 5 freezes/black screens each lasting for about 1 min.  The other day I called customer support and I couldn't believe that the person did not know of the issue.  When will this get resolved?


is this on your samsung TV?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
New Poster

Re: Xfinity Stream Beta App/Samsung TV not working

Hi Ken,

 

Can't figure out how to DM you, but my Samsung compatible TV was working fine for about a year and last week it made me "re-authorize" my TV.  Took a couple tries entering the 6 digit code, but finally worked.  Last night same thing, but this time won't allow me to authorize.  Called support, escalated to ATS without resolution.  Tech came today and although he tried he said he wasn't trained on the topic.  I just went through the process you outlined and I still get a screen a that says Welcome and that my device can only accessed on my home network which it is connected to.  This was verified by the tech today as well.  Any ideas?