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Everyone, if you have tried to reboot your compatible TV, uninstall the app, power off and reboot your TV, install the app, then reboot your TV again and you're still having issue with the app, please let me know by sending a private message. Just click my name and then on the next page, you'll see an option to send me a private message on the top right hand side.
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@Robertscast wrote:
Hey Comcast Ken,
I tried to send you a private message but when I click your name, I don’t see any option to send you a message by clicking the tab in the top right hand corner...
I have a 2018 Samsung and I’m getting the black screen... I was a happy YouTube TV customer and switched over to Xfinity Stream and now it won’t work on my Samsung...
Please advise!
scroll to the top of his reply and click on sign in. then click on his username and the message me option will appear.
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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umamahesh_t, I never got a message from you to become troubleshooting. Did your problem get resolved?
Ken
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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@hbrandt54 wrote:
I'm having the same problem. To be specific: during a 30 min news broadcast there are 4 - 5 freezes/black screens each lasting for about 1 min. The other day I called customer support and I couldn't believe that the person did not know of the issue. When will this get resolved?
is this on your samsung TV?
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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@berkbraden wrote:
trying to PM you. please let me know how.
please do not PM people unless the official employee asks you to do so. what is the problem you are having? what is your device?
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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@jonijam wrote:
SAME PROBLEM... GO TO XFINITY, THEN LIVE SHOWS, THEN FAVORITE CHANNELS AND ALL CHANNELS I CHOSE ALL THAT COMES UP IS BLACK SCREEN. HAPPENING PERIODICALLY FOR A WEEK BUT NOW NOTHING SHOWS UP ON ANY STATION I CHOSE
your TV and modem/gateway may need to have power removed for 30 seconds or so then restarted. did that fix it?
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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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@Ericngin wrote:
At first error 00100...now just an xfinity loading screen that just freezes up.....Same problem...again..happened back in August but I dont remember which sequence of events fixed it. Tried uninstalling and reinstalling app... tried unplugging TV and then reinstalling app...frustrated...again...roku works fine..app is fubar'd...
tv installed 'app' - uninstall the app. unplug the TV for 3+ minutes. plug back in, reinstall app, be careful to answer the questions on agreeing to the terms and conditions. working?
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Hey All,
It looks like the main issues from last week with the Beta app has been resolved. Please let us know otherwise.
Additionally, the Stream app Smart TVs is meant to be used with your XFINITY internet service. The Xfinity Stream Beta app allows you to access your Xfinity TV services, which are only available in your home through your in-home Xfinity network. You will not be able to use the app if you are connected to another network, including Xfinity WiFi hotspots or any 'XFINITYwifi' network that may be available in your home.
Ken
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@danfernandes wrote:
Got xfinity connected yesterday - downloaded and authorized a Samsung TV and a Roku.
Both worked fine for acouple of hours and then the Samsung TV stopped working. Reinstalled the app and reauthorized but no luck, at first it was saying - connecting you to your enertainment experience - but would never connect - now when I get new code and authorize it says something went wrong with error TVAPP-00100. May have to waste more money on a Roku or go with YouTube.
I have 30 days to cancel but I'm also not under agreement this time.
the roku is very stable. remember that non-X1 TV connected devices are using a beta program (and that is why the TV connection is currently free). use of beta software is not for everyone. but having said that, the roku is rock solid. Roku seems to be the way of the future. Netfilx is removing the use of their TV netflix apps in December 2019. at least the roku can be updated until it is too old and then easily and inexpensively replaced.
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Was your question answered? Mark the post as Best Answer!
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@danfernandes wrote:
Was redirected here from original post location - https://forums.xfinity.com/t5/Stream-TV-App/Xfinity-Stream-Beta-App-Samsung-TV-not-working/m-p/32849...
I picked up a Roku for this Samsung TV an is working well.
I called support to see if I can find out why the app will not work on the TV, got sent to second level support after long time with first level. After a while of him going through his knowledge base of solutions he concluded that the the issue is me not using a one piece gateway (I use an Arris modem and a seperate router), he suggested a Motorola AC1900 as this resolved another customer with same issue. I will not buy it as I like the Roku app better (scrolling on the mini guide, you can push button and hold and it will keep scrolling, on Samsung you have to click one channel at a time).
having viewed all the posts on the subject over the last many months haven't seen that as a solution. I really doubt it could be a solution. I fully agree a Roku device is the way to go it just always works. just ordered 4th device roku ultra on sale for $50.
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@danfernandes wrote:
Here because I'm very frustrated with this app.
Had it working on my Samsung MU6300 when I first got the servive (few days ago) - worked for a few hours - turned the TV off and back on and in will not work for 4 day despite calling Comcast and getting the nrunaround; try this try that, nothing work - seems they should be able to resolve. I reinstalled the app several times and each time I get a new code to authorize, I put the code in, says successful but on the TV it chages to SORRY, SOMETHING WENT WRONG - Please try again. Pushing try again goes to a black screen saying now connecting to your entertainment experience, it sits there spinning it's wheels and never conects. One tech said I need to replace my router and modem with a Motorola Gateway, this is after he had me try several other things. What a joke.
please keep same subject posts in one thread. (combined)
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@danfernandes wrote:
@Rustyben wrote:
@danfernandes wrote:
Here because I'm very frustrated with this app.
Had it working on my Samsung MU6300 when I first got the servive (few days ago) - worked for a few hours - turned the TV off and back on and in will not work for 4 day despite calling Comcast and getting the nrunaround; try this try that, nothing work - seems they should be able to resolve. I reinstalled the app several times and each time I get a new code to authorize, I put the code in, says successful but on the TV it chages to SORRY, SOMETHING WENT WRONG - Please try again. Pushing try again goes to a black screen saying now connecting to your entertainment experience, it sits there spinning it's wheels and never conects. One tech said I need to replace my router and modem with a Motorola Gateway, this is after he had me try several other things. What a joke.
please keep same subject posts in one thread. (combined)
Sorry about that.
So is there anything that can be done or do we just give up because it is beta software?
Would be nice to get it working - trying to figure out what are things that can prevent it from working and go throught the process of elimination. does removing power from modem have the same effect as factory reset? Since I own the modem, will I get support should I do a reset and I don't get an IP address?
Thanks
if your router has DHCP on it should supply the IP automatically along with DNS servers, and other network settings. did you run through your TV's menu for network setup and testing?
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