The Streaming Beta App won’t load. I was working fine, then the screen froze, and app crashed. Now when I open the app all I get is a black screen, and when I try playing content previewed in the smart hub it just says “Xfinity Stream Beta Loading” for way too long until it just stops trying. I reinstalled it, deleted and reinstalled it, unplugged the TV, reset the Smart Hub... I’m connected to my Xfinity wifi, TV is model (MU6290), updated firmware, plenty of free memory, logged in to my Samsung acct. and EVERY other app is working fine. Any ideas?
is that a Roku TV? (built in)
Any luck? Same problem here
does the xfinity stream app appear in your TV set's 'store'?
Needs to have the firmware updated to 1221.0
Thanks, yes this particular TV did not have the correct components, so I returned and got a TCL Smart TV with ROKU. This worked perfectly and I was able to set up within just a few minutes.
Needs to have the firmware updated to 1221.0
the good news is that access for many brands etc have been announced in some online articles as being available in the future. [example LINK]
thank you for writing back-glad you have the stream app now!
I just got a Samsung TV a few weeks ago, and am having the same issues. Mine always is presented with the error code: TVAPP-00200, but Comcast seems to ignore my issues, and has not offered any suggestions that have helped
I have 2 Samsung smart TV’s that have been working “OK” for months and now EVERY TIME I turn Off the TV Xfinity App is FROZEN 🤬
Am on my 5th call with Customer Service (AKA - NO Customer Service) again.
ANYONE find the FIX to this problem?
are you exiting to live TV before you turn off the TV?
I am having the same problem with 2 Samsung TVs that we bought in mid-2018. They are listed as compatible devices. We resolve it temporarily by unplugging the TV then plugging back in then the app seems to work. This resolution came from a Customer Service rep but we did not think we would need to do it every time we want to watch on the app. It would be nice to not have to do that every time since we have our TV on the wall and I have to get a step ladder each time to unplug/replug the TV!
Samsung 42 inch with the Xfinity beta. I also report that I have unplugged and plugged the TV in to try to reset the hung playback from the saved recordings, but it does not always work. I can sometimes fast forward a little and hit play, but I miss part of my stuff that way and sometimes it hangs again pretty quick.
I guess I'll have to drop my service soon, as basically it doesn't work half the time. Unless someone has some better news.
Did you every get the app to work? I just bought a 65" Samsung with the software version and the model number recommended by Comcast for the Xfinity Beta App ap and I get the ERROR TVAP: 00200 after 15 minutes of running the ap.
Yup, I have owned the Samsung UN55NU8500 smart TV model for the past week. All other TV apps work great, no issues. Full connectivity to the internet and other smart app features work again even after resetting the router. However, this xfinity streaming 'beta' app is not reliable. There are occasional channel 'time outs', freezes, and error codes with the black screen as described above in this forum. I have unplugged the TV as advised and the app is back functioning. I empathize with you all. It would be nice to let go of the cable box but I can't if poor performance of this 'under-development' app continues. Hopefully, these comments are reviewed and acted upon by Comcast. Good luck to all. Best Regards, dpe56
I got my Samsung Smart TV today, I download Xfinity Steam beta app and everything is working, BUT, the picture scale is not fitting my 58" TV. I love the idea of not having the cablebox and hope they can fix is soon.
tune to a local HD broadcast HD channel. is it filling the screen? if you use a smart device on same channel or a desk/laptop does it fill the screen on all HD channels? the local channel you tried above?
I have a Samsung TV and am having similar problems. Xfinity is trying to help, but so far they have not solved the problem. For us, we can turn on the TV, load Xfinity, but the remote buttons don't then work. The remote will work for all other apps.
Xfinity tech did some things at the Xfinity end and told us to uninstall and reinstall the app. We did, No different. What solves the problem TEMPORARILY is "power cycling the TV" as they put it. Pull the plug. When it restarts, the remote works fine. But some time later, after we have turned off the TV and then turn the TV back on, same problem. Can't change channels, etc. Very annoying. We are getting into the habit of pulling the plug before we sit down to watch. Crazy!
Same here. Brand New and I mean 'Brand New' Samsung tv. has been working great for about two weeks and suddenly today Black Screen of Death. Calles Support, Nothing. reset Router, Nothing, deleted app, Nothing, checked for firmware update, Nithing. Please fix this. It's extremely frustrating that we all pay good money for something and it's not working.
Thanks for reaching out and posting here about the issues you're seeing with the Stream app on the Samsung smart TVs. For general info, the following TVs are supported:
If you have removed the app from the TV and reinstalled with the same issue, please send me a private message with your full name and your login user ID so I can assist here.
I am having the same problem. Just a few days ago it was working fine. Now I only have black screen after the app tries to load. I have uninstalled and reinstalled several times after a smart hub reset.
 - I have sent a pm per your instructions Ken.
Literally the same thing started happening to me like 2 days ago. Open the App and then after a few seconds just a blank screen. Reinstalled the app. Nothing. Deleted and reinstalled the app. Nothing. I even updated the firmware on the TV to the latest one. Nothing. I have a 2018 Samsung UN43NU7100FXZA. This is beyond ridiculous. Please help.
personal information in public post not allowed (email address)
Please do not give personal information on the forum.
Same problem here, started 2 days ago. Talked to Xfinity this morning they said it's an app update issue and they're trying to resolve it.
Everyone please call Xfinity support and report your problem. The more customers they here from the faster we'll get this resolved.
FYI...I have a Roku stick running the Xfinity/Beta App on another TV and that's working fine.
I too am having the same issue. The Xfinity Stream app was working perfectly up until 2 days ago. Now just a black screen on a 2018 Samsung 55" smart TV (Model code QN55Q7FNA) . All other apps are performing perfectly. Please advise on a fix - as I just resign a contract with Xfinity and now I cannot watch TV - pretty disappointing.
Same issue here on NU8500 series, even applied lastest firmware released yesterday - Version : 1260.8 - no fix. Definitely an Xfinity issue.
2 days ago the Xfinity beta app stopped working on all my TV's that have been working fine for over 6 months. Xfinity customer service is telling me there is an outage currently on the Samsung Servers? I don't even know what that means, but it would explain the global outage in my case. it's working fine on my iphone and ipad, just not on any of the samsung tv's
Just did a uninstall and a reinstall of the Xfinity/Beta App on my Samsung Smart TV it's working again!!
I had to reauthorize my TV with the activation code.
FYI...I'm in the Chicago area.