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Xfinity Stream App gets stuck

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New Poster

Xfinity Stream App gets stuck

Over the past few weeks, when I go into the app it works for about 10 seconds, and then when I try to scroll down the page I'm on it stops moving. It's like the page froze or something. I don't know how to fix it.
Expert

Re: Xfinity Stream App gets stuck


Jstavins25 wrote:
Over the past few weeks, when I go into the app it works for about 10 seconds, and then when I try to scroll down the page I'm on it stops moving. It's like the page froze or something. I don't know how to fix it.

what page were you viewing while scrolling? Typically when data is needed the app must wait for your data supplier to retrieve the information. With portable devices you might be in a bad wifi coverage area and the device is attempting to switch back to cell data.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

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New Poster

Re: Xfinity Stream App gets stuck

I use it at my home and work to check my dvr schedules. The wifi works for all my other apps, but not this one.