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Xfinity Stream App Samsung TV not saying I'm in home network

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Xfinity Stream App Samsung TV not saying I'm in home network

Won't let me sign in saying I'm not in the home network.

Expert

Re: Xfinity Stream App Samsung TV not saying I'm in home network


@yagi90 wrote:

Won't let me sign in saying I'm not in the home network.


have you changed out your home gateway/modem lately?



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Frequent Visitor

Re: Xfinity Stream App Samsung TV not saying I'm in home network

Yes I did 

Expert

Re: Xfinity Stream App Samsung TV not saying I'm in home network


@yagi90 wrote:

Yes I did 


on your new modem/gateway write down or take a photo of the HFC MAC address and then call 800-Comcast and select billing. ask the agetn to update your modem serial number record. after fixed, it can take up to 24 hours for all the databases to be up to date and working.



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Frequent Visitor

Re: Xfinity Stream App Samsung TV not saying I'm in home network

Called said MAC address they have on file for me already matches the one on my gateway. The xfinity app works on everything but both of my Samsung smart tvs. They worked prior to me getting a new modem/router and after they install this new one it doesn't. Been going through hoops with comcast saying its not on there end and to call samsung. Samsung says its not them and talk to comcast.  

Expert

Re: Xfinity Stream App Samsung TV not saying I'm in home network


@yagi90 wrote:

Called said MAC address they have on file for me already matches the one on my gateway. The xfinity app works on everything but both of my Samsung smart tvs. They worked prior to me getting a new modem/router and after they install this new one it doesn't. Been going through hoops with comcast saying its not on there end and to call samsung. Samsung says its not them and talk to comcast.  


what is thre precise error message and error message number? do you have Xfinity set top box(es) in your home that are installed and working?



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