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Xfinity Roku app

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Xfinity Roku app

I installed the Xfinity app on my Roku TV and it says I don't have video service, but I do! I have TV DVR and internet with xfinity.  What do I need to do to get it to work?

Expert

Re: Xfinity Roku app


@mibesaam wrote:

I installed the Xfinity app on my Roku TV and it says I don't have video service, but I do! I have TV DVR and internet with xfinity.  What do I need to do to get it to work?


are you connected (roku) to your own home internet wifi service? did you signin to authenticate with your account's email address?



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Regular Visitor

Re: Xfinity Roku app

yes I am connecte on my home internet and logged in using my xfinity name and password

 

Expert

Re: Xfinity Roku app


@mibesaam wrote:

yes I am connecte on my home internet and logged in using my xfinity name and password 


try using an apple/android device and the xfinity stream TV app. does the app play normally in your home connected to your own home's residential wifi service?



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Regular Visitor

Re: Xfinity Roku app

yes it works fine

Expert

Re: Xfinity Roku app


@mibesaam wrote:

yes it works fine


 a change was recently made. please try one more test by removing the channel from the roku again (sigtn back in and authorize). did the the roku now work properly?



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Regular Visitor

Re: Xfinity Roku app

I am sorry I didn't reply sooner!  But thank you so much, it is now working perfectly