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Xfinity Roku App "you have not purchased anything

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Xfinity Roku App "you have not purchased anything

I've seen this discussed but haven't seen a solution other than escalating the ticket to engineering. 

I have been using the Xfinity Stream app on a Roku Ultra for months. The other day it came up with the message "you have not purchased anything" instead of the menu.

I have reset and rebooted everything and spent an hour with customer support. When they opened a ticket the rep called me and just asked me to contact Roku instead.

Please help!

Official Employee

Re: Xfinity Roku App "you have not purchased anything

Hi mackcable, I have responded to your private message.

 

Thank you 


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Official Employee

Re: Xfinity Roku App "you have not purchased anything

Hi mackcable, thank you for working with me through private message and please reach back out if you still need assistance.

 

Thank you 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!