Hi there, Houghtonh. Welcome! Thanks for reaching out here for support. I'm sorry to hear about what happened with your recordings, that is also frustrating that this was not the first time it happened. Are you experiencing the playback trouble when using the Stream app or the Stream portal, through our website?
Hi, Houghtonh. I ended up not hearing back from you on this and I have completed the interaction. If you end up needing further support with this, feel free to send me that PM. Have a good one!