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Xfinity App not working correctly

New Poster

Xfinity App not working correctly

I travel alot and extremely dissapointed in the app. Some commerical break show commercials and some just a bluse screen. However, eith way the break goes on for what seems like eternity. You miss most of the show due to this bug. Is anyone looking into to this? I am payng way too much money not to have access when traveling.

Expert

Re: Xfinity App not working correctly

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here(updated).
Official Employee

Re: Xfinity App not working correctly

Hi DCSR. I can assist with opening an Advanced Repair ticket for this issue you are experiencing. Please reach out to me via private message and include your full name and account primary phone number so I can assist you.