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XFINITY TV STREAM APP

Contributor

XFINITY TV STREAM APP

WHEN I USE THE XFINITY TV STREAM APP  I LOSE CONNECTION

Expert

Re: XFINITY TV STREAM APP


@goldengirl12 wrote:

WHEN I USE THE XFINITY TV STREAM APP  I LOSE CONNECTION


is this an apple device (iOS) or android device? a roku?



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Contributor

Re: XFINITY TV STREAM APP

Its my smart phone and my kindle fire tablet
Expert

Re: XFINITY TV STREAM APP


@goldengirl12 wrote:
Its my smart phone and my kindle fire tablet

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: XFINITY TV STREAM APP

Hi goldengirl12. Have you made sure the apps on both devices are updated? Are you able to stream content via the website normally? 


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Contributor

Re: XFINITY TV STREAM APP

The app is updated. I haven't tried it on my laptop yet
Contributor

Re: XFINITY TV STREAM APP

My problem isn't solved
Contributor

Re: XFINITY TV STREAM APP

I made a mistake the problem is not solved