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XFINITY TV App Issues

New Poster

XFINITY TV App Issues

Apologies if this has been reported before. I noticed the issue starting this week where when trying to watch a DVR recorded show from the App on my iPad Pro, that the show will start, and within 60 seconds, will stop, jump back to the beginning of the recording, then resume from where it left off. This happens very frequently.

 

I then attempted to download the recording to my iPad, which the progress would get to about 26% and then restart, until it just stopped and moved the request to a download queue. 

 

I have also attempted to use the app on my iPhone 6, and encounter the same issues. 

 

I have attempted to reinstall the app, and reboot my iPad, to no avail. Is this a known issue? Is there a known fix?

Problem Solver

Re: XFINITY TV App Issues

Is this happening for all recordings or just certain ones? Does this happen if you try to view a recording using the web portal, or is it specific to just the iPad Pro? Any other device you can try the app on to see if the problem is there as well?

New Poster

Re: XFINITY TV App Issues

Seems to be occurring for all recordings, attempted via iPad, iPhone, and tv.xfinity.com. It will either jump to beginning and then resume, or it will just skip ahead like a really bad edit. 

Problem Solver

Re: XFINITY TV App Issues

Since it seems to be happening to all recordings, on the app and the web portal, I would suggest you call into Comcast, and get this escalated to one of the higher tier support groups.

Regular Visitor

Re: XFINITY TV App Issues

We're having the exact same problem.  Currently working with level-3 support to determine underlying problem.  Will update this post if (or when) the problem gets resolved.  Xfinity was not able to recreate the problem on their network, so they suspect some (upload) interference on our network.  They are sending out a tech to my location to hopefully resolve issue.  Happening on two Ipads that have up-to-date IOS running the newest Xfinity TV app.  Is not happening on connected TV sets.

Expert

Re: XFINITY TV App Issues

iOS updated to 10.2 - after update is the problem still persisting?


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

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