Community Forum

XFINITY Stream on Roku

Expert

Re: Roku/Xfinity Stream Beta Not Working


@bjenkins53 wrote:

Did you get this issue fixed?With the Xfinity stream and Roku.Mine was working also now nothing on Roku


do you get an error message and error number?



I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark the post as best answer!
New Poster

Re: Roku/Xfinity Stream Beta Not Working

Hey all, stream is working on my Roku no HD, it is also working on my iPhone.
All I can say about this whole affair is if Comcast tries to bill you for supplying your own device to watch cable TV drop your cable TV subscription as a complaint. Maybe if enough people do this Comcast will get the idea that we’re tired of getting ripped off. The FCC made rule long ago that users should be able to Purchase their own box just like they do a cable modem and not be billed an extra fee for having it connected.
Expert

Re: Roku/Xfinity Stream Beta Not Working


@Unhappy-User1 wrote:
Hey all, stream is working on my Roku no HD, it is also working on my iPhone.
All I can say about this whole affair is if Comcast tries to bill you for supplying your own device to watch cable TV drop your cable TV subscription as a complaint. Maybe if enough people do this Comcast will get the idea that we’re tired of getting ripped off. The FCC made rule long ago that users should be able to Purchase their own box just like they do a cable modem and not be billed an extra fee for having it connected.

the Roku is in a public Beta and is currently free to use. No HD currently unless you have a line on your bill with the HD technology fee of $9.95 -- note that all devices (other than grandfathered PCs) that connect to a TV will be billable as that is Comcast's revenue. you can watch on any smart device (or PC) in the home for free. You can buy a Tivo and receive a cable card for it from Comcast.



I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark the post as best answer!
Contributor

Re: Roku/Xfinity Stream Beta Not Working

The point at which Comcast starts billing to use my own devices, is the point at which I will no longer be a customer of Comcast's. I have cast my device to my Roku, without charge, as since I get HD free due to my agreement with Comcast, but can not get it on the Roku app. At some point Comcast will learn that nickle and diming customers is a poor business model. They have already lost hundreds of thousands of customers due to overcharging for poor service. With all of the streaming services available today, Comcast will need to lower prices, provide better service, and treat their long term customers better, or will soon be out of business.
Frequent Visitor

Re: Favorite Channels on Xfinity Stream on Roku

Any updates or answer to this question?  I thought one could mark Favorite Channels online somehow but I cannot find that. Trying to find it on the Roku is also not successful ...

Expert

Re: Favorite Channels on Xfinity Stream on Roku


@Rick1958 wrote:

Any updates or answer to this question?  I thought one could mark Favorite Channels online somehow but I cannot find that. Trying to find it on the Roku is also not successful ...


using the streaming website select live TV all channels and click on the * (star) on the left side of any channel to toggle on/off the favorite setting for that channel. or use the Xfinity TV remote app, settings (gear) favorites. if you use the xfinity Stream TV app, Live TV you can touch the same * (star) to the left of the channel listings. 



I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark the post as best answer!
New Poster

Re: Roku/Xfinity Stream Beta Not Working

Why do you have the following at the end of each of your messages?

“I am not a Comcast employee.
Was your question answered?
Mark an Answer!”

Obviously you are a Comcast/Xfinity employee or contractor of Comcast/Xfinity. You seem to support and defend every wrong thing they’re doing. We really don’t care about Comcast/Xfinity’s revenue as they make billions in profits, please don’t defend them.

Considering how much they’re making their Roku app is very poorly designed and supported. They can do way better. There are hundreds of professionally supported streaming apps on Roku Soli supported by advertising that outperforms Comcast/Xfinity’s app a 1000 times over. I know it’s a beta app still no excuse.
Expert

Re: Roku/Xfinity Stream Beta Not Working


@Unhappy-User1 wrote:
Why do you have the following at the end of each of your messages?

“I am not a Comcast employee.
Was your question answered?
Mark an Answer!”

Obviously you are a Comcast/Xfinity employee or contractor of Comcast/Xfinity. You seem to support and defend every wrong thing they’re doing. We really don’t care about Comcast/Xfinity’s revenue as they make billions in profits, please don’t defend them.

Considering how much they’re making their Roku app is very poorly designed and supported. They can do way better. There are hundreds of professionally supported streaming apps on Roku Soli supported by advertising that outperforms Comcast/Xfinity’s app a 1000 times over. I know it’s a beta app still no excuse.

i'm a retiree from a major retailer enjoying life at home. the signature line is great but we don't set it, comcast does to make it clear to others that we are not employees/contractors, etc of comcast. 

 

As far as Roku the most recent improvements have been awesome the right mini-menu, the (star) * access to channels while in a channel guide, and the new font and menus are very clear. not sure what you would change in the channel app at this point. it is in a free beta and if you don't like using beta programs it is ok to stop using it.



I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark the post as best answer!
Contributor

Re: Roku/Xfinity Stream Beta Not Working

No, Comcast Roku app is not good. It is one of the worst app on Roku. I know of no other app the downgrades HD signals to SD, just to get people that have HD as part of their plan, to pay $10 extra to get HD on Roku. The Comcast app constantly crashes, causing many calls to tech services to fix the issue. Being in "beta" for well over a year now. These are just a few of the reasons I do not use the app except to see if they have fixed it (unfortunately they have not). I can not believe a company that is supposed to be a tech company, can't get it right in over a year.
New Poster

Xfinity stream beta app on roku

with this app do I have a fee and can I get xfinity cable channels?

Expert

Re: Xfinity stream beta app on roku


@clarkfl2 wrote:

with this app do I have a fee and can I get xfinity cable channels?


if you are an X1 customer and the Roku is located in the home you can get your xfinity cable channels on the roku (most models, see page one for qualifying model numbers) using the Xfinity stream TV channel on the roku. It is in public beta and is currently free to use.



I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark the post as best answer!
Frequent Visitor

Re: Roku/Xfinity Stream Beta Not Working

Wierd, I get HD on all my roku's. Been using this so much I'm dreading the charges that are probably coming. The past few weeks has had a horrible bug with navigation on the channel list though. Unusably slow. Has it been fixed?

 

steve

New Poster

Re: XFINITY Stream on Roku

Why cant I use my roku/xfinity channel outside of my house? I don't want to watch it on a tablet or laptop when I'm travelling or at my vacation home.

Further, why is comcast the only company that blocks casting/mirroring? This is absurd
New Poster

Re: XFINITY Stream on Roku

When will I be able to delete shows from my DVR area?
New Poster

Re: Xfinity TV on Roku

I'm trying to use the xfinity app on my roku on a different TV bet it want let me
Frequent Visitor

Re: Favorite Channels on Xfinity Stream on Roku

I set up my "Favorite Channels" on my Roku Xfinity App and after the latest App update (Version 2.5.0) the App crashes whenever I go my "Favorite Channels" listing. I believe it was working in version 2.4.9.  This problem happens on my Roku 3 and Stick 3800. Anyone else having this problem?

New Poster

Re: Favorite Channels on Xfinity Stream on Roku

I am having the same issue on my Premier + but not on my TCL TV

Frequent Visitor

Xfinity Stream App on Roku TV (Insignia brand) NOT WORKING

I have an Insignia Roku TV with the Xfinity Stream Beta app installed. It has worked fine in the past, but just recently it stopped working. I can get into the app and look at the channel list, but when I choose to watch anything (live or saved) it boots me back to the Roku home screen.

 

  • I have reinstalled the app twice and had to reauthorize twice as well.
  • My other apps work fine on the Insignia Roku TV. 
  • My Xfinity Stream works fine on my PC
Contributor

Re: XFINITY Stream on Roku

From the 1st post:

Will the XFINITY Stream Beta app use data from my XFINITY Internet Data Usage Plan?

  • Live TV, XFINITY On Demand and Cloud DVR recordings will not count against your Internet data usage threshold if you are connected to your in-home XFINITY network. The XFINITY TV video service delivered through the XFINITY Stream Beta app is not an Internet service and does not touch or use the Internet. Rather, it is a Title VI cable service delivered solely over Comcast's private, managed cable network, so it will not count toward your XFINITY Internet Data Usage Plan. Usage of any other apps on Roku devices, including any TV Everywhere apps accessible with your XFINITY TV credentials, do use the Internet and will count against your XFINITY Internet Data Usage Plan.

My reading of this is that the packets stay on the Comcast network but still go through the in home  system connected to the cable modem.  I checked my router logs which shows amount of data through the cable modem and includes usage from the Xfinity Stream Beta App and it matched the data usage reported by Comcast.  My understanding is that the data usage from the Xfinity Stream App would not count in the data usage reported by Comcast.  Has the policy of not counting Xfinity app usage against the data cap changed?

 

New Poster

Re: Xfinity Stream App on Roku TV (Insignia brand) NOT WORKING

I am using a Roku device connected to my tv. I have been having same issue for last 2 days (since 7/14).

No error message nothing just shuts down and brings back to the roku home screen
Contributor

Re: XFINITY Stream on Roku

All I know is I set up notifications for data usage. I got notified that I was approaching my limit when using only the Comcast app. This has been reported by others in the past also, so I do not know if it is a change or they have always counted the usage and lied about it not counting.
Regular Visitor

Re: Xfinity Stream App on Roku TV (Insignia brand) NOT WORKING

I am having similar issues? I'm Getting message "You haven't purchased anything." No other selections possible, no live tv, saved, search or browse. 

I Can only get to settings and that's it. I have tried everything possible. 

app version 2.5.0 that just updated 7/13.  On Roku Tv 5302X.

i also have roku express plus sticks that are working fine?

very frustrating spoke with xfinity and Roku with no solution?.

Expert

Re: Xfinity Stream App on Roku TV (Insignia brand) NOT WORKING


@Swegeman wrote:

I am having similar issues? I'm Getting message "You haven't purchased anything." No other selections possible, no live tv, saved, search or browse. 

I Can only get to settings and that's it. I have tried everything possible. 

app version 2.5.0 that just updated 7/13.  On Roku Tv 5302X.

i also have roku express plus sticks that are working fine?

very frustrating spoke with xfinity and Roku with no solution?.


do you subscribe to a cable TV package? Do you have a set top box in your home? 



I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark the post as best answer!
Regular Visitor

Re: Xfinity Stream App on Roku TV (Insignia brand) NOT WORKING

Yes have cable box down in living room. I have tried resetting cable Nic, modem, TV, sign out, remove app, rest TV to factory, different WiFi, updated TV. The other 2 Roku sticks work in my home just the Roku TV does not?
Expert

Re: Xfinity Stream App on Roku TV (Insignia brand) NOT WORKING


@Swegeman wrote:
Yes have cable box down in living room. I have tried resetting cable Nic, modem, TV, sign out, remove app, rest TV to factory, different WiFi, updated TV. The other 2 Roku sticks work in my home just the Roku TV does not?

try logging out of one of the other roku devices and then try the TV again. Just wondering if there is a maximum number of Roku devices allowed during the public beta or even when out of beta.



I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark the post as best answer!
Regular Visitor

Re: Xfinity Stream App on Roku TV (Insignia brand) NOT WORKING

I tried that already too?
This all started when I was troubleshooting and diagnosing a NETGEAR router, switched to NETGEAR router was working with NETGEAR and Cfinity level 2 Rep in conference call then swapped back to the Arris Xfinity router. Not sure if it was concicidental but Xfinity Stream beta has not been working since. The app also updated from 2.4.9 to 2.5.0 too??
Expert

Re: Xfinity Stream App on Roku TV (Insignia brand) NOT WORKING

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.



I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark the post as best answer!
Regular Visitor

Re: Xfinity Stream App on Roku TV (Insignia brand) NOT WORKING

Rusty Ben, I have been told the same Saturday, Sunday and now Monday and NO ONE has attempted to contact me about this issue!! Very frustrated since this is my primary means of watching Xfinity TV!!
Expert

Re: Xfinity Stream App on Roku TV (Insignia brand) NOT WORKING


@Swegeman wrote:
Rusty Ben, I have been told the same Saturday, Sunday and now Monday and NO ONE has attempted to contact me about this issue!! Very frustrated since this is my primary means of watching Xfinity TV!!

your post was just expedited. give them a day or so to resolve/reply.



I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark the post as best answer!
Regular Visitor

Re: Xfinity Stream App on Roku TV (Insignia brand) NOT WORKING

Worked with xfinity Rep almost 1 hour, 55 minutes and still not working! Escalated to engineering, waiting for callback.??
New Poster

Re: XFINITY Stream on Roku

I assumed this app would be just like the android app since the android app won't "CAST" to my TV. I decided to add it when I found it on my Roku channel search. Once I found I couldn't do anything with it or view the EPIX free trial that I can get on my phone (Since it won't cast) I read all the details in the forum and discovered they designed it with a lot of unnessessary requirements forcing users to be more tightly linked to Comcast then they actually need to be. (Such as requiring either a gateway or x1 box) Isn't it amazing that no other streaming service requires this level of tie in?

Expert

Re: XFINITY Stream on Roku


@MikePHall wrote:

I assumed this app would be just like the android app since the android app won't "CAST" to my TV. I decided to add it when I found it on my Roku channel search. Once I found I couldn't do anything with it or view the EPIX free trial that I can get on my phone (Since it won't cast) I read all the details in the forum and discovered they designed it with a lot of unnessessary requirements forcing users to be more tightly linked to Comcast then they actually need to be. (Such as requiring either a gateway or x1 box) Isn't it amazing that no other streaming service requires this level of tie in?


there are two ways to use the Roku for streaming TV service. One requires that you have home set top boxes in your subscription, the other does not require home set top boxes. If you have home X1 set top box(es) then the Roku is available as a public free beta if the Roku is in the home, connected to the Xfinity home internet service. With no set top boxes, you can signup for the Instant TV program package and use the Roku along with any portable devices to watch/record programs (up to two recordings at one time, up to 20 hours of storage space available for the DVR function. Does that clear up the questions?



I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark the post as best answer!
New Poster

Re: XFINITY Stream on Roku

Still useless since I can't view the EPIX free trial other than on my phone or PC which both are no good for watching.

Contributor

Re: XFINITY Stream on Roku

If you have a Samsung device, use smart view. It works as it does not register as casting, but you will be able to watch on your Roku that is on the same network. I know it works as I have used it.
Expert

Re: XFINITY Stream on Roku


@MikePHall wrote:

Still useless since I can't view the EPIX free trial other than on my phone or PC which both are no good for watching.


when I add the EPIX channel to the Roku, and activate i get a 6 digit code but nothing else on the screen. do you get a web url to use to activate with the code? the web page for EPIX lets me log in using Xfinity (not in my subscription) and offers the 14 day free trial. I think my Roku is eligible but can't test since the activation screen is not working correctly.



I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark the post as best answer!
Official Employee

Re: Xfinity Stream App on Roku TV (Insignia brand) NOT WORKING

Hello All, 

 

For those of you still affected by this issue, I can do some troubleshooting on our accounts to see if I can help get his resolved. In order to assist you, please send me a private message verifying your first and last name,  and the full account number or phone number associated with your services. 

 

To send a private message click on my name "ComcastChe", then click send a message.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as best answer!
Regular Visitor

Re: Xfinity Stream App on Roku TV (Insignia brand) NOT WORKING

24 hours have passed, no phone call from engineering and still no Xfinity Stream beta!
Official Employee

Re: Xfinity Stream App on Roku TV (Insignia brand) NOT WORKING

You may not receive for up to 72 hours when issues like these have been escalated. If you don't hear anything after that, feel free to send me a private message and I can look into this for you @Swegeman.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as best answer!
New Poster

Re: XFINITY Stream on Roku

Even if you do the EPIX trial on Roku you still need to subscribe to Xfinity TV in order to get the trial plus you are bypassing the Streaming TV App. I'm trying to make a point on how some of Comcast's decisions are plain and simply bad which will only accelerate customers leaving when 5G becomes readily available and the other better Streaming TV services.

1st) Designing the app to only work with comcast equipment or a Gateway is plain and simply ridiculous. Not all your users want Comcast to alter or modify their routing firmware and functionality which is only one reason I choose to use a modem/router combo.

2nd) Not designing it to be very similar to the phone app with the "For You" functionality is another one.

I am betting that the Instant TV service you offer requires this streaming app which if true becomes useless for me. (Plus the limit of only 2 recordings at the same time? Is Comcast serious?)

Expert

Re: XFINITY Stream on Roku


@MikePHall wrote:

Still useless since I can't view the EPIX free trial other than on my phone or PC which both are no good for watching.


Using a Roku, I went to the Epix site and registered (was on home internet). a screen came up and said auto logged in with Xfinity.  that screen changed to a menu after a few seconds and then selected activate device. the web page asked for the code on the screen of the Roku and after entry, the Epix channel on Roku was activated and I watched a older movie without issue. On my X1 I used the voice remote for Epix and the menu took me to the on demand. the linear Epix channels say 'subscribe' but the on-demand works on the free-preview days on the X1.



I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark the post as best answer!
Regular Visitor

Re: Xfinity Stream App on Roku TV (Insignia brand) NOT WORKING

have been away for 2 days come home turn on TV and still not fixed? Calledspoke with Advanced support who again escalated toengineering Dept? Almost a week now and cant watch myRoku TV?

New Poster

Re: XFINITY Stream on Roku

I just tried to add the xfinity app to my roku. I was unable to get the app installed due to unavailable.  I was told by Comcast that I could stream xfinity to my roku in my house. Is there a solution for this?

Thank you

 

Regular Contributor

Re: XFINITY Stream on Roku


@qdr17011 wrote:

I just tried to add the xfinity app to my roku. I was unable to get the app installed due to unavailable.  I was told by Comcast that I could stream xfinity to my roku in my house. Is there a solution for this?

Thank you

 


There is no reason you cannot add the XFinity Stream app to your Roku. You can do this even without an active subscription.

 

Can you provide more details to what you experienced when trying to add the app to your Roku? Exact error messages? Model of Roku?

New Poster

Re: XFINITY Stream on Roku


@DKPeppard wrote:

@qdr17011 wrote:

I just tried to add the xfinity app to my roku. I was unable to get the app installed due to unavailable.  I was told by Comcast that I could stream xfinity to my roku in my house. Is there a solution for this?

Thank you

 


There is no reason you cannot add the XFinity Stream app to your Roku. You can do this even without an active subscription.

 

Can you provide more details to what you experienced when trying to add the app to your Roku? Exact error messages? Model of Roku?


Its a 3500x and the message is Channel Instal. Failed could not add  ' xfinity stream beta

Thank you

Expert

Re: XFINITY Stream on Roku


@qdr17011 wrote:

@DKPeppard wrote:

@qdr17011 wrote:

I just tried to add the xfinity app to my roku. I was unable to get the app installed due to unavailable.  I was told by Comcast that I could stream xfinity to my roku in my house. Is there a solution for this?

Thank you

 


There is no reason you cannot add the XFinity Stream app to your Roku. You can do this even without an active subscription.

 

Can you provide more details to what you experienced when trying to add the app to your Roku? Exact error messages? Model of Roku?


Its a 3500x and the message is Channel Instal. Failed could not add  ' xfinity stream beta

Thank you


page one first post of this thread does not show the 3500 as an eligible model. 



I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark the post as best answer!
Regular Contributor

Re: XFINITY Stream on Roku


@Rustyben wrote:

@qdr17011 wrote:

@DKPeppard wrote:

@qdr17011 wrote:

I just tried to add the xfinity app to my roku. I was unable to get the app installed due to unavailable.  I was told by Comcast that I could stream xfinity to my roku in my house. Is there a solution for this?

Thank you

 


There is no reason you cannot add the XFinity Stream app to your Roku. You can do this even without an active subscription.

 

Can you provide more details to what you experienced when trying to add the app to your Roku? Exact error messages? Model of Roku?


Its a 3500x and the message is Channel Instal. Failed could not add  ' xfinity stream beta

Thank you


page one first post of this thread does not show the 3500 as an eligible model. 


Thanks Rustyben. Looks like you found their issue. Smiley Happy

Regular Visitor

Re: Xfinity Stream App on Roku TV (Insignia brand) NOT WORKING

Finally it's working. I just kept trying to log out and back in and finally it worked on morning??
New Poster

Showing loading dots while streaming

While watching the xfinity stream app on a roku it shows the loading/buffering dots. It doesn't pause or hesitate while playing. It plays perfectly fine but it shows the loading/buffering dots while streaming. Really annoying... anyone experiencing this or know how to solve it? I went into settings and tested the internet connection and it passed with flying colors and the dots went away for a few hours, then they were back.
Expert

Re: Showing loading dots while streaming


@Viperman812 wrote:
While watching the xfinity stream app on a roku it shows the loading/buffering dots. It doesn't pause or hesitate while playing. It plays perfectly fine but it shows the loading/buffering dots while streaming. Really annoying... anyone experiencing this or know how to solve it? I went into settings and tested the internet connection and it passed with flying colors and the dots went away for a few hours, then they were back.

hi, I moved your post to the Roku mega-thread. the typical fix for any roku issue is to go into the roku menu and remove the channel. On my Roku, I can highlight the app and press the star (*) roku button. after uninstalling, search for and load the same Xfinity Stream beta channel and login.



I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark the post as best answer!
New Poster

Re: Roku/Xfinity Stream Beta Not Working

This device can only access Xfinity stream on your him home Xfinity Wi-Fi use the app on your smart phone tablet or laptop to watch on the go anytime you like. I was able to watch Xfinity stream through my Roku device and now I can’t