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XFINITY Stream on Roku

Expert

Re: XFINITY Stream on Roku


elomonaco wrote:

I too had the issue where it was just booting me off after a few minutes, so far looks like rebooting my roku resolved the problem.

 

is there a certain spot I should post feature requests/feedback? I'd like to have a way to set favorites and have a better overall searching


all things roku just put on this thread. development team monitors.



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New Poster

Re: roku app error (drm.-3)

I am now getting DRM-3 error on my Roku express since yesterday. The app has been working pretty well for months now neither live or on demand works.
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Regular Visitor

Re: XFINITY Stream on Roku

Will the Roku app work with the new devices that just were announed?  I assume yes, but I thought I'd ask.

New Poster

Re: XFINITY Stream on Roku

Currently unable to connect with the Roku app.  Asked to activate, then said it is not connected to the in-home network and gave "error createDrmSession.403-102"

Expert

Re: XFINITY Stream on Roku


Customer30 wrote:

Currently unable to connect with the Roku app.  Asked to activate, then said it is not connected to the in-home network and gave "error createDrmSession.403-102"


do you have access to the my account app for smart devices? If so, verify that your modem's information matches the modem listed in the internet tab of the app.



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New Poster

Re: XFINITY Stream on Roku

What are the new devices that were just announced?  I have a roku 2720X and it shows in the channel store, but it won't be added, or install. Any Help would greatly be appreciated

New Poster

Cannot regi

Anyone else have issues with the authorize website not loading?
Frequent Visitor

Re: Roku Streaming App - Auto HD Channels

I do not believe that there is Auto-tune for HD channels on the Roku app. You can go to settings and filter so that only HD channels appear in the guide.

Frequent Visitor

Xfinity Stream on Roku Error 400 "Sorry Something Went Wrong"

For the last 3-4 days, the Xfinity Stream app has not been working. It was working well for months before. Now when I select LIVE TV or any of the other choices, I get a message that says something like "Sorry, something went wrong. Try again later" I deleted and reinstalled the app on the Roku device. It is stream version 2.2.3.

 

Any suggestions?

Expert

Re: Cannot regi



Snwdvl wrote:
Anyone else have issues with the authorize website not loading?

Snwdvl wrote:
Anyone else have issues with the authorize website not loading?

please do these steps. signout of the stream app and remove the app. unplug the device from your TV for 30 sconds or more. plug back in, install app, and login to the app. results?



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Expert

Re: Xfinity Stream on Roku Error 400 "Sorry Something Went Wrong"


borst1533 wrote:

For the last 3-4 days, the Xfinity Stream app has not been working. It was working well for months before. Now when I select LIVE TV or any of the other choices, I get a message that says something like "Sorry, something went wrong. Try again later" I deleted and reinstalled the app on the Roku device. It is stream version 2.2.3.

 

Any suggestions?


Hi, I moved your post to the Roku beta thread. please logout of the app, Then uninstall it (again). then remove the Roku for 30+ seconds and plug it back in. reinstall, login again. Does the app work now?



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New Poster

Re: Xfinity Stream on Roku Error 400 "Sorry Something Went Wrong"

Rustyben thanks for the help.  My app hasn't been working for the past 2 weeks.  I was able to access the guide and my recordings but any time I tried to watch anything I got the "Oops something went wrong" message alond with error code DRM-3.   Your fix solved the problem and everything works great now.  Thanks again.

New Poster

Re: XFINITY Stream on Roku

The first time I setup the Xfinity Stream on Roku it worked perfectly.  However, the next day it did not work anymore.  There was an error received that would not allow me to view the channels.

The error code is "DRM.-3"  Please assist

 

Expert

Re: XFINITY Stream on Roku


BetaUser wrote:

The first time I setup the Xfinity Stream on Roku it worked perfectly.  However, the next day it did not work anymore.  There was an error received that would not allow me to view the channels.

The error code is "DRM.-3"  Please assist


from my post just above yours... please logout of the app, Then uninstall it (again). then remove the Roku for 30+ seconds and plug it back in. reinstall, login again. Does the app work now?



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Regular Contributor

Re: roku app error (drm.-3)


ComcastChe wrote:

Hello All,

 

I was able to verify this error code is currently being investigated but has not been determined a known issue. I would like to gather all of your account info and Roku device make and model so we can monitor this for all affected. To protect the privacy of your accounts, please send me a private message verifying the first and last name of the account holder, phone number, and the street address or the full account number associated with your services.

 

To send a private message click on my name "ComcastChe", then click private message me. 

 

 


Sending you a PM now with the info you requested.

 

I am also subscribed to a similar thread on this same topic. I posted my latest update here: http://forums.xfinity.com/t5/Stream-TV-App/Roku-xfinity-stream-beta-Error-DRM-3/m-p/2978698#M9915

Expert

Re: roku app error (drm.-3)


Cgg2 wrote:
I am now getting DRM-3 error on my Roku express since yesterday. The app has been working pretty well for months now neither live or on demand works.

try these steps in order: logout of the Xfinity stream app. remove the app (uninstall). unplug the device from the TV and the power supply (if separate) for 30 seconds or more. Attach the Roku back to the TV, install the app and login. working now?



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Regular Contributor

Re: roku app error (drm.-3)


Rustyben wrote:

Cgg2 wrote:
I am now getting DRM-3 error on my Roku express since yesterday. The app has been working pretty well for months now neither live or on demand works.

try these steps in order: logout of the Xfinity stream app. remove the app (uninstall). unplug the device from the TV and the power supply (if separate) for 30 seconds or more. Attach the Roku back to the TV, install the app and login. working now?


As posted here: http://forums.xfinity.com/t5/Stream-TV-App/Roku-xfinity-stream-beta-Error-DRM-3/m-p/2978698#M9915

I followed each step in order on both my Roku Ultra devices and I still am getting the DRM-3 errors.

 

This really feels like an issue with the Roku streaming app authenticating correctly since we have not experienced this issue on our Android devices using the XFinity streaming app, nor in our web browser on PC.

New Poster

roku

Up until last week, my Roku with the Xfinity Beta app was fine. Now it connects and after about 5 minutes, goes back to the Roku home screen. When you reconnect the same thing happens. This has been, as I said, going on since about last week. What is up?  It was fine before this. Is anyone else having this problem? Other channels function just fine.

Tags (1)
Regular Contributor

Re: XFINITY Stream on Roku


Rustyben wrote:

BetaUser wrote:

The first time I setup the Xfinity Stream on Roku it worked perfectly.  However, the next day it did not work anymore.  There was an error received that would not allow me to view the channels.

The error code is "DRM.-3"  Please assist


from my post just above yours... please logout of the app, Then uninstall it (again). then remove the Roku for 30+ seconds and plug it back in. reinstall, login again. Does the app work now?


Unfortunately, this solution did not work for me on any of our Roku Ultras. I still get the DRM-3 error after about 6 minutes of watching.

 

More details in another thread here: http://forums.xfinity.com/t5/Stream-TV-App/Roku-xfinity-stream-beta-Error-DRM-3/m-p/2978698#M9915

 

Please let me know what else we can try. We are now paying for the XFinity Stream service with the extra Entertainment pack, but cannot watch any shows reliably at this time on any of our Roku devices.

 

Thank you.

Expert

Re: roku app error (drm.-3)


DKPeppard wrote:

Rustyben wrote:

Cgg2 wrote:
I am now getting DRM-3 error on my Roku express since yesterday. The app has been working pretty well for months now neither live or on demand works.

try these steps in order: logout of the Xfinity stream app. remove the app (uninstall). unplug the device from the TV and the power supply (if separate) for 30 seconds or more. Attach the Roku back to the TV, install the app and login. working now?


As posted here: http://forums.xfinity.com/t5/Stream-TV-App/Roku-xfinity-stream-beta-Error-DRM-3/m-p/2978698#M9915

I followed each step in order on both my Roku Ultra devices and I still am getting the DRM-3 errors.

 

This really feels like an issue with the Roku streaming app authenticating correctly since we have not experienced this issue on our Android devices using the XFinity streaming app, nor in our web browser on PC.


can you test changing data method? (wired ethernet vs wireless)? 



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Expert

Re: roku


KLAttleboro wrote:

Up until last week, my Roku with the Xfinity Beta app was fine. Now it connects and after about 5 minutes, goes back to the Roku home screen. When you reconnect the same thing happens. This has been, as I said, going on since about last week. What is up?  It was fine before this. Is anyone else having this problem? Other channels function just fine.


try unplugging from the HDMI jack and after 30 seconds reconnect. working now?



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Official Employee

Re: Not able to stream on ROKU

 

Hello anilkumarkar, you do not need to have rented equipment from Comcast for your app on the Roku to read that you're connected to your home network. Please reboot your modem, and restart your Roku then make sure your home Wi-Fi is selected as the data source in order to clear up the "in home error message".


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Regular Contributor

Re: roku app error (drm.-3)


Rustyben wrote:

DKPeppard wrote:

Rustyben wrote:

Cgg2 wrote:
I am now getting DRM-3 error on my Roku express since yesterday. The app has been working pretty well for months now neither live or on demand works.

try these steps in order: logout of the Xfinity stream app. remove the app (uninstall). unplug the device from the TV and the power supply (if separate) for 30 seconds or more. Attach the Roku back to the TV, install the app and login. working now?


As posted here: http://forums.xfinity.com/t5/Stream-TV-App/Roku-xfinity-stream-beta-Error-DRM-3/m-p/2978698#M9915

I followed each step in order on both my Roku Ultra devices and I still am getting the DRM-3 errors.

 

This really feels like an issue with the Roku streaming app authenticating correctly since we have not experienced this issue on our Android devices using the XFinity streaming app, nor in our web browser on PC.


can you test changing data method? (wired ethernet vs wireless)? 


I would be happy too, although there is a new development, as I posted here: http://forums.xfinity.com/t5/Stream-TV-App/Roku-xfinity-stream-beta-Error-DRM-3/m-p/2979399#M9936

 

'So last night we tried watching a couple of the same shows again on one of our Roku Ultras. We were able to watch two full episodes of Garage Rehap on Discovery, and about 30 minutes of First 48 on A&E with no DRM errors.

Not sure if Comcast did something on their end, but this was a plesant surprise.

For reference we had not rebooted our Rokus at all. They were all in the same state as when we previously received the DRM. -3 errors.'

Regular Contributor

Re: XFINITY Stream on Roku


DKPeppard wrote:

Rustyben wrote:

BetaUser wrote:

The first time I setup the Xfinity Stream on Roku it worked perfectly.  However, the next day it did not work anymore.  There was an error received that would not allow me to view the channels.

The error code is "DRM.-3"  Please assist


from my post just above yours... please logout of the app, Then uninstall it (again). then remove the Roku for 30+ seconds and plug it back in. reinstall, login again. Does the app work now?


Unfortunately, this solution did not work for me on any of our Roku Ultras. I still get the DRM-3 error after about 6 minutes of watching.

 

More details in another thread here: http://forums.xfinity.com/t5/Stream-TV-App/Roku-xfinity-stream-beta-Error-DRM-3/m-p/2978698#M9915

 

Please let me know what else we can try. We are now paying for the XFinity Stream service with the extra Entertainment pack, but cannot watch any shows reliably at this time on any of our Roku devices.

 

Thank you.


Per my post here: http://forums.xfinity.com/t5/Stream-TV-App/Roku-xfinity-stream-beta-Error-DRM-3/m-p/2979399#M9936

 

'So last night we tried watching a couple of the same shows again on one of our Roku Ultras. We were able to watch two full episodes of Garage Rehap on Discovery, and about 30 minutes of First 48 on A&E with no DRM errors.

Not sure if Comcast did something on their end, but this was a plesant surprise.

For reference we had not rebooted our Rokus at all. They were all in the same state as when we previously received the DRM. -3 errors.'

New Poster

Re: "Channel Install Failed"....cannot add Xfinity Beta to my Roku

I'm having the same issue, firmware is up to date.
New Poster

Re: XFINITY Stream on Roku

I called to check on what package deals were available and learned about the Xfinity Steam app for Roku.  As we already have Roku boxes, so I was excited to try it out.  It was nice to be able to watch live TV and recorded shows, but there are some big usability issues to sort out before it can be a solid replacement for the regular boxes.

First, the interface for finding shows/channels is slow and combersome.  Scrolling through the full list of channels is an annoying way to find what you want.  The standard grid view doesn't seem to be a good fit for the platform.  The categories are a bit of a help (when they work, nothing is loading currently), but there aren't enough to cover everything, and losing the sidebar view of active sports games is disapointing.  Entering channels by name/number is buried and awkward to input.  Supporting a list of favorite channels would help here, as would a proper search or supporting text/number entry from the Roku remote app.  It sort of works, but the text didn't show up until I entered another button on screen.  Likewise, the "Browse" section needs better search capabilities as well.  

Next, skipping forward/backward in a recoded program is pretty terrible.  There is no thumbnail showing what is going on, so you have to blindly guess.  Look at how Netflix or HBO handles scrubbing, it works wonderfully.

Related, there appears to be no way to pause or scrub while watching live TV.  That is a step backwards from the standard set top box.

A minor annoyance, channels that aren't available in HD only show up as 4/3 with black bars on the side.  On the normal box, you can choose how to zoom/stretch to fill the screen.  This is annoying on old shows that faked wide screen with bars on the top and bottom.  The result is a shrunken picture and no way to change it.

On top of all that, while looking for the place to leave this feedback I learned that the app will cost nearly the same as having the regular boxes once the app leaves beta status.  And it won't work outside of my house on a trip or anything.  Seems like either the charge is for the service, so it shouldn't matter where I use it, or the charge is for the hardware, so if I use my own I shouldn't pay it.

The app is a great idea, and shows promise, but has quite a ways to go in terms of functionality to be really competetive, and hopefully they reconsider charging customers to use our own hardware.  They want people watching and push things like streaming on your phone, why put a barrier in front between eyeballs and the content here?

Regular Visitor

Re: roku app error (drm.-3)

I started getting the error code in early October.  It's only with saved recordings and the audio and video continue fine, but the gray panel behind the code stays up covering 80% of the image.  If this drm-3 on its background panel would go away, everything would be fine.  Che, I'm trying to send you a private message but after clicking on your name, it goes to your page but there is no 'message me' area or field to type in my information and message.

Please help.

Official Employee

Re: roku app error (drm.-3)

Hi khud,

 

Thanks for reaching out publicly. I can help with error code DRM-3. To ensure I am able to access the correct account can you please verify your account info in a private message? From there I will refresh a few things on the back end to see if that fixes your issue as well. Since I have replied to your public post, you should now be able to send me a private message. 

 

To send a private message, click on my name, then click private message me. 


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Frequent Visitor

Re: XFINITY Stream on Roku

The past week I've had to reauthorize for DRM errors probably 10 or more times, pretty much every single time I've opened the app. This really needs to be fixed and makes using the app incredibly annoying. Even trying to open it only a couple of hours later it will give a DRM error and force me to reauthorize.

New Poster

Re: XFINITY Stream on Roku

I don't think these errors have anything to do with the Roku Xfinity app itself, but rather with whatever server Xfinity is using to authorize access to content, which they don't appear to be able to keep running properly.  While the mysterious "DRM: -3" error is happening, it appears that one can access none of the other bundled subscription offerings.

Attempting to watch tonight's recording of American Horror Story (as recorded by the X1 cloud DVR) returned the dreaded "DRM: -3" error, so the logical next choice would be to watch it on FXNow (which is bundled and normally works fine).  However, the FXNow app will suddenly pretend to know nothing about the arrangement.  As do pretty much any other premium channel streaming apps.  At any other time these will work just fine but what's happening simply reeks of the problem being whatever authorization mechanism Xfinity is using is falling over and not authorizing anyone to access anything.

New Poster

Re: XFINITY Stream on Roku

I hope that one of the Comcast employees actually responds and solves my problem -- in the next 24 hours -- because otherwise I will  DUMP COMCAST and switch to Verizon Fios.  

 

Comcast phone support is grossly incompetent.   And this thread goes on for 35 pages which demonstrates how bad the app is; how many customers are angry at your incompetence; and how your apps and equipment don't work.

 

I have called about this no less than 4 times, and the tech support staff has absolutely no idea that there is such an app or what to do.

 

The line "HD Technology Fee" appears on my bill.  As for the recommendation to call tech support and "verify that the Roku is added to your account 'on an outlet' " -- tech support says that is flatly wrong and does not apply.

 

With this level of incompetence, what should I do?  

 

Here is my problem -- when using the beta version of the Xfinity Stream app for Roku:

 

When I click on LIVE TV -- I get this error message -- Error getChannelMap.400

 

When I click on BROWSE -- I get this error message -- Error onChannelListFetched.400

 

I HAVE TRIED TWO DIFFERENT ROKU ULTRA UNITS AND THEY BOTH GET THESE ERROR MESSAGES.  So there is no need to tell me to delete the app and reinstall it.  Done that.  There is no need to tell me to unplug the Roku and log back in.  Done that, with two different units.  There is no need to tell me to check for the HD line on my bill.  Done.

 

So what is a customer to do when Comcast tech support is so incompetent that 4 different tech support staffers have no clue what this is about or how to fix it?  What is a customer to do when Comcast tech support says that the recommendations in this forum are flatly wrong?

 

Verizon Fios looks better and better.  That is my conclusion.

 

I am out of patience, so Comcast has 24 hours to respond and fix the issue.  Otherwise I am gone.

 

As for everyone else who reads this thread, you should do the same -- DUMP COMCAST -- unless you a glutton for punishment.

 

Expert

Re: XFINITY Stream on Roku


Never_Works wrote:

I hope that one of the Comcast employees actually responds and solves my problem -- in the next 24 hours -- because otherwise I will  DUMP COMCAST and switch to Verizon Fios.  

 

Comcast phone support is grossly incompetent.   And this thread goes on for 35 pages which demonstrates how bad the app is; how many customers are angry at your incompetence; and how your apps and equipment don't work.

 

I have called about this no less than 4 times, and the tech support staff has absolutely no idea that there is such an app or what to do.

 

The line "HD Technology Fee" appears on my bill.  As for the recommendation to call tech support and "verify that the Roku is added to your account 'on an outlet' " -- tech support says that is flatly wrong and does not apply.

 

With this level of incompetence, what should I do?  

 

Here is my problem -- when using the beta version of the Xfinity Stream app for Roku:

 

When I click on LIVE TV -- I get this error message -- Error getChannelMap.400

 

When I click on BROWSE -- I get this error message -- Error onChannelListFetched.400

 

I HAVE TRIED TWO DIFFERENT ROKU ULTRA UNITS AND THEY BOTH GET THESE ERROR MESSAGES.  So there is no need to tell me to delete the app and reinstall it.  Done that.  There is no need to tell me to unplug the Roku and log back in.  Done that, with two different units.  There is no need to tell me to check for the HD line on my bill.  Done.

 

So what is a customer to do when Comcast tech support is so incompetent that 4 different tech support staffers have no clue what this is about or how to fix it?  What is a customer to do when Comcast tech support says that the recommendations in this forum are flatly wrong?

 

Verizon Fios looks better and better.  That is my conclusion.

 

I am out of patience, so Comcast has 24 hours to respond and fix the issue.  Otherwise I am gone.

 

As for everyone else who reads this thread, you should do the same -- DUMP COMCAST -- unless you a glutton for punishment. 


Hi, I'm a customer like you but have no Roku. The Roku is a beta program and strictly voluntary and has no charge at the moment. This mega-thread is to keep all the beta Roku Stream posts in one area. The 400 code appears to be a reply from the Comcast web page meaning the standard request for a web page (data) failed or was corrupted in transit. Many issues could affect this from ambient noise in the RF spectrum, crowded RF band being used by the router, low signal level, etc. 

      The normal logout, uninstall, unplug, reinstall, and login is unlikely to fix that problem. More likely is that the Roku can't reliably (at the time) access the internet. If the problem happens often, moving the router closer to the Roku, using a range extender, repeater, or other access point nearer to the Roku might work as would an ethernet connection if available.



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New Poster

Re: XFINITY Stream on Roku

The below statement is erroneous, and like everyone else at Comcast, puts the blame on the other company's device, rather than accepting responsibility for pushing a defective Comcast product that results in 35 pages of complaints.  This is the standard by which bogus companies operate -- blame the other guy instead of taking responsibility for your own failed products.

 

You said "More likely is that the Roku can't reliably (at the time) access the internet."  You suggest using ethernet.

 

The Roku is already connected through ethernet.  No wireless signal.  The internet works just fine on all devices in my home, which are a combination of hardwired and wireless.

 

The main point is that other apps work just fine on the Roku, and they are downloading 4K HDR movies.  There is not a single stutter or pause with those apps when watching data intensive 4k movies.  Apps that are part of Tivo also work very well with no problems.

 

The Roku Ultra works just fine, and in fact has excellent performance with any other app, like Netflix, Amazon, or Vudu.

 

Only one app fails, and that is the Xfinity app.  So let's put the blame where it belongs -- solidly on Comcast for pushing a profoundly flawed and defective app.

 

No wonder millions of people are dumping Comcast and cutting the cord.  A company that produces garbage like this app does not deserve our support, let alone our money.

 

I am still waiting for a Comcast employee to respond.

 

New Poster

Xfinity streaming on Roku

Today I noticed that while streaming live TV on Roku, while I am watching a channel, a few minutes later it knocks back to the main Roku menu.  We've also noticed internet interruptions with our WiFi connection.   Is there being maintenance done locally (southern Franklin County, PA)

Expert

Re: Xfinity streaming on Roku


sheilacats wrote:

Today I noticed that while streaming live TV on Roku, while I am watching a channel, a few minutes later it knocks back to the main Roku menu.  We've also noticed internet interruptions with our WiFi connection.   Is there being maintenance done locally (southern Franklin County, PA)


Hi, I moved your post to the Roku mega-thread. If you use the Xfinity My Account app it will tell you when you open it about any service maintenance being done in your area as well as reported outages. you might try unplugging and after 30 seconds or so reconnecting the Roku to the power and TV HDMI port (a hard reboot). 



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New Poster

Re: XFINITY Stream on Roku

Noticed yesterday that the shows are not updating. Meaning DC's Legends of Tomorrow says there are 4 episodes but when you click on it only 1 episode is there from Season 3, last week, and two season 2 episodes. This weeks episode is not there. The same with NCIS and Bull tv show.. 

Expert

Re: XFINITY Stream on Roku


DavidLat wrote:

Noticed yesterday that the shows are not updating. Meaning DC's Legends of Tomorrow says there are 4 episodes but when you click on it only 1 episode is there from Season 3, last week, and two season 2 episodes. This weeks episode is not there. The same with NCIS and Bull tv show.. 


if you are speaking of recordings do the recordings you are missing show up on the home X1 equipment? do the missing episodes show up on the streaming website or on a smart device using the Xfinity Stream TV app?



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New Poster

Roku keeps cutting out Xfinity Beta App

Roku keeps cutting out after a few minutes while using the Xfinity Beta App no matter what Xfinity channel is on, especially QVC and HSN. Sometimes there is no error code, and sometimes there is. However, the other Roku non-Xfinity Beta App channels are fine including QVC and HSN. What is the problem? I did the remove/unistall/re-authorize. 

 

I guess Comcast is getting ready to charge us for the app use on Roku, so they are doing this so we don't use it now? We still have to pay for Comcast service in order to use the app at all, and the FTC and FCC should be involved in approving any Comcast charges. 

New Poster

ESPN channels on Roku Xfinity app are blocked

ESPN network channels are blocked on all of my Roku devices via Xfinity Stream app...displays the vertical rainbow bars, no sound.  No problems watching ESPN on X1 box or via ESPN app on Roku.  So I have to watch ESPN via ESPN app instead of via Xfinity Stream App on Roku (which is what I'll do if Comcast begins charging me an access fee after the beta is over).  Also unable to watch ESPN recordings on Roku via Xfinity Stream App.  I have 3 Rokus, all with the same problem...works fine over both cable boxes & on desktop.

Expert

Re: ESPN channels on Roku Xfinity app are blocked


docmgmatt wrote:

ESPN network channels are blocked on all of my Roku devices via Xfinity Stream app...displays the vertical rainbow bars, no sound.  No problems watching ESPN on X1 box or via ESPN app on Roku.  So I have to watch ESPN via ESPN app instead of via Xfinity Stream App on Roku (which is what I'll do if Comcast begins charging me an access fee after the beta is over).  Also unable to watch ESPN recordings on Roku via Xfinity Stream App.  I have 3 Rokus, all with the same problem...works fine over both cable boxes & on desktop.


I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.



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Re: ESPN channels on Roku Xfinity app are blocked

Correction to my previous post: ESPN channels are blocked on the app via my mobile device as well as on my PC.  Only way to view ESPN without cable box on any of my devices is via WatchESPN app.

Expert

Re: ESPN channels on Roku Xfinity app are blocked


docmgmatt wrote:

Correction to my previous post: ESPN channels are blocked on the app via my mobile device as well as on my PC.  Only way to view ESPN without cable box on any of my devices is via WatchESPN app.


the Comcasst employee that assists you due to the escalation will be able to refresh your account, however if you want to try you can call 800-Comcast and select billing. Ask the representative to do a deep background account refresh (will take up to an hour to complete). 



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Moved:

Re: XFINITY Stream on Roku

New Poster

Re: roku app error (drm.-3)

Im experiencing same issue on pf my roku express, not on my tv w roku built in. Can you take a look at my account. My video service is strictly xfinity stream.
New Poster

Re: roku app error (drm.-3)

I have been getting this error for about a week. I have tried all the suggested fixes.
Expert

Re: roku app error (drm.-3)


Fmtinsley wrote:
I have been getting this error for about a week. I have tried all the suggested fixes.

The internal 'fail' DRM-3 will rest reset if you follow the logout uninstall, unplug the device from power for 30 seconds or longer and at same time disconnect the device from the TV for the same amount of time. reinstall and login and begin working again. (also, unplug the TV too since you tried other procedures). 



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Moved:

Beta app vs dvr

New Poster

Re: XFINITY Stream on Roku

ive been using the the xfinity beta for months now on roku. it's been working great until about a month ago. I am only able to watch a few minutes of a show and then I get kicked out to the main roku screen. I reactivated the app with the number code and the same thing happened.
Please help. thank you
Expert

Re: XFINITY Stream on Roku


Mstooth wrote:
ive been using the the xfinity beta for months now on roku. it's been working great until about a month ago. I am only able to watch a few minutes of a show and then I get kicked out to the main roku screen. I reactivated the app with the number code and the same thing happened.
Please help. thank you

what is the error text and number?



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Re: roku app error (drm.-3)

I was getting this error. I uninstalled and it was still happening. I logged out, uninstalled, unplugged the roku and plugged it back in and reinstalled. This worked for me.