The automatic HD feature has succeeded in making me lose all HD channels.
That's unlikely to be caused by the auto-HD feature. When you look at your bill, do you see a line item that says "HD Technology Fee"? If not, you were getting HD channels in error and that has now been "fixed". If you do see an HD fee on your bill, please report back as this should be investigated.
When you launch the Xfinity app on Roku, go to the right and select Settings. Scroll down to Format and hit OK to select it. It will have 2 options to chose from. HD Preferred and All available Formats. It did not make a difference for me when I selected ether one. But HD Preferred was selected by default. Another not is what your output settings for your Roku box is. Mine is 1080p/60hz even though my TV is 720p, my box selected 1080p by default and I'm not sure why. With those settings I have access to all my HD channels. I hope this helps
It might be dependent of which Roku box you have. Also could be if your box is 720p instead of 1080p. Just possible reasons. If everyone with the no HD Channels can provide which Roku box they are using. My box is Roku Premiere : Model 4620X
I am having trouble connecting. I am connected to my home Wi-Fi but it says that I am not. This prevents me from opening the app.
are you using the Roku device? If so, check the network name (SSID) that the device is connected to for Wifi.
It's possible that the Express was found to have a problem while beta testing and Comcast removed the HD channels. I know there is a difference in the Express and the Premiere. Besides size and cost, it could also be hardware related. Comcast has been silent for to long about this issue. Can anyone else confirm yes or no on HD chcannels and what Roku model you are using? We could build a log and see which Roku devices are affected.
I'm also missing the HD channels from the app as well. Seems like Comcast is going to get greedy even with this app and charge customers for HD access even though you're already paying for High Speed Internet and Cable.
Not going to get a dime from me. I already dish out enough. I think it is a nice app, but I have no use for it if it isn't included in my package.
Does anyone know if TW charges their faithful for their Roku app. They used to have one, maybe they don't anymore.
Streaming video via Roku seems to be quite sensitive to proximity of WiFI gateway. I get error messages (no connectivity) when the Roku device / TV is used in a different room in my house from the WiFI gateway. I have no issues in connecting to the WiFi gateway from other rooms with other devices (eg, cell phone) .
Are there distance limitations from WiFi gateway to successfully stream video via Roku device (stick- model 3600)?
I have a cable card and I get HD service free. I get HD channels on my phone and using the tv.xfinity site. I noticed I lost HD channels on my roku after the update. I thought maybe Xfinity blocked it because I wasn't paying for it but I don't know now. I also have one xfinity HD box but I don't get HD channels on it either.
Yes the roku app will only work at the address with the service. If you setup a vpn then the roku will work anywhere.
I just bought a second roku stick and its great out of the box. I was able to stream for 8hrs without any issues. I go back to my orginal roku and after 5 minutes it stops playing I exit out of the app and go back in. try watching tv and I get a DRM-2 error right away. I try to exit out and the roku freezes and I have to unplug power to the roku. I take my orginal roku and try it on another tv and it works great. Took it to another tv it plays for awhile and I get DRM-2 error again. For some reason the roku devices work perfect on a non smart tv. Once I start using the roku on smart tv's I get randsom disconnects and DRM-2 errors.
Ahh, Ok ... and then once the Beat is done, users will be charged for using the App?
So it is not really convenience to the Customer, it is a way to charge the customer for an additional set top box without having to provide the hardware?
Think it has something to do with the latest update when some people lost access to HD. I have 2 roku streaming sticks and the priemer and no HD. I get HD on my android phone and website.
after the most recent update my HD channels disappeared from the app, I can access them from my cablecard set up but they are gone from my live tv listings on the roku.
It's interesting that so many folks have lost their HD channels. I do have a X1 Box, an Insignia Roku TV, and my own cable modem and wireless router. When initially available, the HD channels were unusable. Usually after a minute the sound would be so out of synch with the show, I just started watching SD.
After the update, I did see the new option (HD preferred) and found that if I tuned into a SD channel, the HD channel kicked in, i.e. no more having to tune to a 4xx station, I just use the lower numbers. Synch is completely fixed now and the picture is as good as it is on the x1 box. Didn't even check to see if I could bring up the higher number channels in the guide. Why even try when I can use the lower numbers and get the HD version??
For me, the app is very usable now!
TW now Spectrum offers a Roku App and your subscription determines what you can or cannot watch. It works anywhere your Roku is and not just at your physical home location and no extra charge for Spectrum Subscribers
Why do I have to keep trying to wach a channel like 103 RT few times before the error message stops showing "Sorry, something went wrong. Try again later"? Is application going to be perfected and fixed soon? What's exactly the Streaming upgrade? I read it will be charged $9.99 - $2.50 a month. The whole idea with Roku watching xfinity tv live programs on a second tv unit was to save some monthly fees that I used to have with additional digital addaptor.
If anyone who lost access to HD channels in the Roku app can send me a private message with a screenshot of their bill showing "HD Technology fee" listed as part of their service, I would be happy to have someone investigate. The rate code in the billing system is what drives the availability of HD channels in the Roku app. If you don't have this fee listed and would like access to HD channels, please contact our customer service specialists at 800-XFINITY.
For example, the image below from my bill shows the fee listed within the "TV" section.
The beta worked the first week or so but now I can't get access to the app. Keeps giving (Error createDrmSession.403-102). I'm using a Motorola SB6141 and an Asus router. I've reset the modem several times along with the router and I've only succeeded in getting access once a week back. Since then it asks me to authorize every time and gives the error.
Please contact us at 800-XFINITY and have your customer-owned modem added to your account as an "outlet". This would be handled through the internet support department.
The other reason that this can happen is when your modem gets a new "IP lease" and it takes time to propogate through the various systems which associate it to your household.
Once beta is over rumor is comcast will charge to use the roku app. $7.50 per device is floating around.
If they aren't charging already just by signing into it. Check your next bill.
From what I am told the charge won't be anything readily noticable like "Equipment Rental"
It will show up as a Misc Fee or Tax.
I really don't think this is going to be worth anything, you'll just be giving them an extra $7.50 a month.