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XFINITY Instant TV Beta

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XFINITY Instant TV Beta

XFINITY Instant TV Beta is a streaming cable service that offers live local channels, 60+ cable networks, premium programming options and access to your shows and movies any time you like through On Demand or Cloud DVR.

XFINITY Instant TV Beta is available through the XFINITY Stream app on Roku players, tablets and smartphones. Instant TV is also available on computers through the XFINITY Stream portal. Using the XFINITY Stream app or portal, you can:

  • Stream live TV in home or on-the-go.
  • Watch the latest TV shows and hit movies with XFINITY On Demand.
  • Record up to 20 hours of your favorite shows with cloud-based DVR, and watch or download your recordings over the Internet.
  • Additional packages are also available based on your viewing preferences.

 

Stream live sports, top shows, the local news, and more on any device with no extra equipment. Plus, you can cancel anytime. That's XFINITY Instant TV. Add it to your XFINITY Internet service for $18/mo. (including Broadcast TV fee) and get your first month free.

 

Instant.PNG

 

What You'll Need

 

  • XFINITY Instant TV Beta
  • An XFINITY-compatible cable modem or Wireless Gateway (Customers with XFINITY Internet service will have such compatible equipment already; customers can also lease or own this equipment)
  • A compatible computer or device with a browser installed
  • Your XFINITY username and password

Don't Have an XFINITY Username? No problem! You'll get one when you activate your XFINITY Internet service, which we'll get to in a minute.

 

Equipment Requirements

 

  • Must have a cable modem/router (customer-owned or leased).
  • XFINITY Stream app minimum system requirements.
  • XFINITY Stream portal (www.xfinity.com/stream) minimum system requirements.

 

Preparing to Use XFINITY Instant TV Beta

Let's get you ready to start using the XFINITY Instant TV Beta.
  1. If your in-home XFINITY WiFi network is already up and running, skip to step 2. Otherwise, the first thing you need to do is set up your in-home WiFi network.
  2. Check the computers and devices you'll use to access the XFINITY Instant TV Beta to make sure they're compatible.
  3. If you want to access XFINITY Instant TV Beta from your devices, download the XFINITY Stream app onto those devices.
  4. To start using XFINITY Instant TV Beta, use your XFINITY username and password to sign in to:

 

XFINITY Instant TV Beta Tips

Make the most of XFINITY Instant TV Beta. Try these tips on for size.
  • Can't watch your favorite show when it's airing live? Record it using your cloud-based DVR so you can watch it later. With your cloud-based DVR, you can build your own personal entertainment library to access while at home or on the go.
  • Missed a few episodes of your favorite show? Catch up or binge-watch the latest TV shows and hit movies on XFINITY On Demand, wherever and whenever.
  • Make sure your cloud-based DVR recordings are finished before you try watching them when you're away from home. In-progress recordings can only be watched while you're connected to your in-home XFINITY network.
  • Download recordings or XFINITY On Demand programs to your device and watch them when you're offline. Learn more about downloading cloud-based DVR recordings and XFINITY On Demand content.
  • Trying to find a specific program? Use the search bar in the main menu, or filters when browsing live TV listings and XFINITY On Demand titles, to find what you're looking for.
  • Does someone else have control of the TV? No problem! Watch from anywhere in your home by streaming live TV, XFINITY On Demand programs and recordings right on your computer, tablet, or smartphone.
  • Wondering what your kids are watching? Set up Parental Controls on each device your child uses. To learn more, see:
  • Concerned about potential data costs from your mobile wireless provider when watching your cloud recordings or TV Everywhere programming included with the XFINITY Instant TV Beta while you're away from home? You can set the XFINITY Stream app to connect only when a WiFi network is available.

 

FAQ's

 

How do I get XFINITY Instant TV Beta?
You can visit www.xfinity.com/instant-tv to check eligibility in your market and sign up for a 30 day free trial of XFINITY Instant TV Beta.
 
What happens at the end of the XFINITY Instant TV free month?
At the end of your free month of XFINITY Instant TV Beta, regular charges apply. These are currently $18 inclusive of the Broadcast TV Fee. If you'd like to cancel before the end of your free month, you can do so online by going to the My Services section within My Account at xfinity.com/myaccount.

Additional channel packs and/or premium channels are not eligible for free trial. Customers who purchase channel packs or premium channels will be charged monthly for those additional packages until XFINITY Instant TV service is canceled, or the channel pack or premium channel is cancelled via My Account.

Note: The one-month free offer is only available for a limited time to new XFINITY Instant TV residential customers. Pricing is subject to change.
 
What channels are included with XFINITY Instant TV Beta?
Available channels vary by region, but all XFINITY TV Limited Basic lineups include popular broadcast channels like ABC, CBS, The CW, FOX, NBC and PBS - and public, educational and government channels. Plus, most include Univision and Telemundo.

To see the channels in your XFINITY Instant TV lineup, please consult the Limited Basic package on the XFINITY TV Channels page.

Can I get any premium channels with XFINITY Instant TV Beta?
Yes. You can add premiums at any time through My Account. Standard rates will apply.

What Latino channels are available to XFINITY Instant TV Beta customers?
In addition to local broadcast channels, including Univision and Telemundo, Deportes and Latino channel packs are offered in most markets.

What equipment do I need for XFINITY Instant TV Beta?
If you're a current XFINITY Internet customer, you don't need any additional equipment to use the XFINITY Instant TV Beta. Customers can use their own XFINITY Internet-approved device. Verify your modem compatibility. No TV Box is required to watch XFINITY Instant TV Beta content. You can watch using the XFINITY Stream app on your smartphone, tablet or Roku device. You can also go to the XFINITY Stream portal (www.xfinity.com/stream) on your computer.

Will XFINITY Instant TV Beta use data from my XFINITY Internet monthly data usage allowance?
No - XFINITY Instant TV Beta is an in-home cable service delivered over Comcast's cable system, not over the Internet. Therefore, XFINITY Instant TV Beta data usage will not be counted towards your XFINITY Internet monthly data usage. If you watch any TV Everywhere programming that is included with your XFINITY Instant TV Beta subscription, that programming is delivered over an Internet or mobile connection and would count towards any usage thresholds that might apply.

What happens after I place an XFINITY Instant TV Beta order?
Once you have signed up for XFINITY Instant TV Beta, your cable modem will automatically re-boot to ensure that the service is properly applied to your account. The modem may take up to 15 minutes to reboot, and you will not be able to access the Internet through your modem during that time.

Any subsequent changes to your XFINITY Instant TV Beta service, such as the addition or removal of channel packs or premium channels (or service cancellation), will also initiate a cable modem re-boot to ensure the change of service is applied to your account. Customers can manage their XFINITY Instant TV Beta service online in My Account.

What is the resolution video streamed through XFINITY Instant TV Beta?
XFINITY Instant TV Beta delivers video streams in up to 1080p. Resolution for individual programs may vary.

Which networks are available for live streaming and which offer shows available for streaming On Demand?
When connected to your in-home XFINITY network, all of the networks included in your package are available for live streaming and most of the popular shows and movies on those networks are available to stream On Demand. When you're away from home or using an Internet or mobile connection, you can also watch certain TV Go programs using the XFINITY Stream app or portal or a programmer app.

Does XFINITY Instant TV Beta include Pay Per View?
No, not at this time.

Can I rent or purchase TV shows or movies with XFINITY Instant TV Beta?
Not at this time, but we are working hard to add those features to the service.

Why can't I stream certain live TV channels or XFINITY On Demand programs when I'm away from home?
Comcast works with each content provider to deliver as many great viewing options as possible. Comcast TV Everywhere rights will vary by network and include delivery of some or all of a network's programming to our customers when they're away from home.

Why am I missing networks that are included with my XFINITY Instant TV Beta order?
It may take up to two hours before your order is completed and certain networks are available to watch.

How do I add or remove XFINITY Instant TV Beta or additional channel packs?
You can add or remove XFINITY Instant TV Beta or channel packs by going to the My Services section within My Account at http://www.xfinity.com/myaccount.

Is there a contract requirement or fee for cancelation?
No, customers can easily subscribe, manage and cancel their service at any time without a contract or cancellation fees.

What type of connection do I need for XFINITY Instant TV Beta?
You'll need to connect to your in-home XFINITY network. Please note that, when connected to another network, such as a neighbor's, a public XFINITY WiFi hotspot, or a mobile network, you can only watch DVR recordings and TV Go content. Using a mobile wireless network to download or use the XFINITY Stream app may incur data charges; check your wireless provider's rate plan for details.

Can I watch XFINITY Instant TV Beta content on multiple devices at the same time?
Yes. You can watch on up to two devices simultaneously.

How many programs can I record to my cloud-based DVR at the same time?
XFINITY Instant TV Beta customers can record up to two shows at once.

How many programs will my cloud-based DVR hold?
Your cloud-based DVR allows you to record up to 20 hours of programming (HD or SD).

Can I watch XFINITY Instant TV Beta on my television?
Yes. You can use the XFINITY Stream Beta channel for Roku to enjoy your Instant TV service on your television. We are working hard to bring the XFINITY Stream app to smart TVs and other streaming devices through our XFINITY TV Partner program, so check back periodically for updates.

Can I use my XFINITY Instant TV Beta credentials to access network websites and apps?
Yes. As an XFINITY Instant TV Beta subscriber, you can use your username and password to access many network websites and mobile apps. Click here for a current list of participating TV Everywhere apps.

Why are you launching XFINITY Instant TV as a beta?
We frequently use betas to test our products and services and collect feedback from our customers to update and improve our experiences.

Can XFINITY Instant TV Beta customers take existing cloud recordings with them when they move and/or transfer service?
At this time, you cannot transfer existing DVR recordings to a new service address.

 

Disclaimer

Restrictions apply. XFINTIY Instant TV Beta is only available in select areas. Offer currently available to XFINITY Internet-only customers. Requires an XFINITY-compatible cable modem or Wireless Gateway. Service allows for up to two simultaneous streams per account. May not be combined with other video services. Not all programming available in all areas. Using a mobile wireless network to download or use apps may incur data charges; check your wireless provider's rate plan for details.

 

For more informaiton about XFINITY Instant TV, like packages or to get 1 month free, please see here: https://www.xfinity.com/learn/instant-tv

Frequent Visitor

Re: XFINITY Instant TV Beta

Without me reading everything, can I use this service now?

 

I am wanting to reduce my monthly bill and want to stop the tv part of my subscription but keep the internet.  According to my account, I am able to change my plan.

Contributor

Re: XFINITY Instant TV Beta

After reading it twice, where do you address which models of ROKU this is applicable to? It works on any ROKU?

Expert

Re: XFINITY Instant TV Beta


plummerl wrote:

After reading it twice, where do you address which models of ROKU this is applicable to? It works on any ROKU?


click on the top of this page where you posted (stream tv app) and click on the Xfinity Stream app on Roku. first post has current models supported.

Contributor

Re: XFINITY Instant TV Beta

Maybe I'm missing something but what does Instant TV offer that the Stream app doesn't, especially for an additional $18/month?

Expert

Re: XFINITY Instant TV Beta


richphilly wrote:

Maybe I'm missing something but what does Instant TV offer that the Stream app doesn't, especially for an additional $18/month?


this beta is a new separate service offered to internet only customers (no cable service but has Xfinity internet). It does not apply to those that subscribe to cable and already access via the stream app.

Contributor

Re: XFINITY Instant TV Beta

Thanks for the explanation. 

New Poster

Re: XFINITY Instant TV Beta

October 17, 2017..it is NOT loading!!!

The BETA app, on ROKU TV, keeps saying an error message of: Sorry! Something went wrong. Please try again later." It was fine yesterday!!!!

What is going on?????

New Poster

Re: XFINITY Instant TV Beta

No. Only the newer models of Roku that can stream higher definition (Like 4K, etc.) and the Roku TV's.

New Poster

Re: XFINITY Stream on Roku

I've had the exact same issue for over 2 weeks now (Error getChannelMap.400).  Uninstalling - cycling power - logging back in all have no effect.  App works fine on my iPhone, so i know it is specific to the Roku.  Sling TV works great no issues, so I know my Roku is working fine.  Plus with sling no need to contact customer support only a couple bucks more (for the base package) not sure how comcast plans to compete with these guys.

Expert

Re: XFINITY Stream on Roku


rob_go wrote:

I've had the exact same issue for over 2 weeks now (Error getChannelMap.400).  Uninstalling - cycling power - logging back in all have no effect.  App works fine on my iPhone, so i know it is specific to the Roku.  Sling TV works great no issues, so I know my Roku is working fine.  Plus with sling no need to contact customer support only a couple bucks more (for the base package) not sure how comcast plans to compete with these guys.


do you have at least the X1 double play (TV+internet)?

New Poster

Re: XFINITY Stream on Roku


Rustyben wrote:

rob_go wrote:

I've had the exact same issue for over 2 weeks now (Error getChannelMap.400).  Uninstalling - cycling power - logging back in all have no effect.  App works fine on my iPhone, so i know it is specific to the Roku.  Sling TV works great no issues, so I know my Roku is working fine.  Plus with sling no need to contact customer support only a couple bucks more (for the base package) not sure how comcast plans to compete with these guys.


do you have at least the X1 double play (TV+internet)?


No I have Internet only.  I received a postcard in the mail from comcast encouraging me to sign up for a free 30 day trial.  After that the cost would be $18/month (for the most basic package, which is all I was interested in).  It was clear in the postcard that this deal was for Xfinity internet only customers.  It was cheaper than sling and claimed to include DVR and some on demand type stuff, so I figured I'd give it a shot.  Like I said, the app works fine on my iPhone, but I don't watch tv on my phone.  It was worth a shot, I guess it's just not ready yet.  Or maybe they sent me the postcard in error.

Expert

Re: XFINITY Stream on Roku


rob_go wrote:

Rustyben wrote:

rob_go wrote:

I've had the exact same issue for over 2 weeks now (Error getChannelMap.400).  Uninstalling - cycling power - logging back in all have no effect.  App works fine on my iPhone, so i know it is specific to the Roku.  Sling TV works great no issues, so I know my Roku is working fine.  Plus with sling no need to contact customer support only a couple bucks more (for the base package) not sure how comcast plans to compete with these guys.


do you have at least the X1 double play (TV+internet)?


No I have Internet only.  I received a postcard in the mail from comcast encouraging me to sign up for a free 30 day trial.  After that the cost would be $18/month (for the most basic package, which is all I was interested in).  It was clear in the postcard that this deal was for Xfinity internet only customers.  It was cheaper than sling and claimed to include DVR and some on demand type stuff, so I figured I'd give it a shot.  Like I said, the app works fine on my iPhone, but I don't watch tv on my phone.  It was worth a shot, I guess it's just not ready yet.  Or maybe they sent me the postcard in error.


thank you for the information. I hope I have moved this to the correct thread (Instant TV Beta). this thread offeres Xfinity internet 'only' customers Instant streaming cable with a 20 hour cloud DVR. I will alert an Official Employee to look in on your situation.

Contributor

Re: XFINITY Instant TV Beta

Wait, so for $18/no, you get local channels, and then have to pay $30/mo more to get a few news and sport channels (11 total), and somebody thought that was a good deal? Plus, you get to pay "broadcast fees", taxes, and regional sports fee, for another $12/month. So a total of $60/mo for about 20 or so channels. Meanwhile, all other services give 80+, with most local for that price.
Contributor

Re: XFINITY Instant TV Beta

Is this still in Beta? There haven’t been any posts in here since October?

 

I am being offered this as an add on to our internet and I am trying to understand how this is different than the Stream Roku app, which I am also being offered as part of a Double Play bundle.

 

...ron

Expert

Re: XFINITY Instant TV Beta


Rclewen wrote:

Is this still in Beta? There haven’t been any posts in here since October?

 

I am being offered this as an add on to our internet and I am trying to understand how this is different than the Stream Roku app, which I am also being offered as part of a Double Play bundle.

 

...ron


As I understand it, the Roku doesn't offer ability to do other than watch programming (recordings, live TV linear channels, on-demand) The Stream TV Beta appears to be an app only access to linear TV channels and a smaller 20 hour cloud DVR (only), that has no connection to any X1 equipment.

New Poster

Fast forward and no 5.1 sound renders service useless

Hello,

 

I just started trying out Instant TV on my Roku Premiere+ and have found two showstoppers:

  1. The commercial skip is so bad that it's practically unusable. What it really needs are a 30 second skip forward and an 8 second skip back. What it has is a fast forward that gives you no preview as you fast forward. So you just have to go forward for a bit and then see if you have skipped the commercials. 
  2. Lack of 5.1 sound on playback is another showstopper. 

 

Contributor

Re: XFINITY Instant TV Beta


Rustyben wrote:

Rclewen wrote:

Is this still in Beta? There haven’t been any posts in here since October?

 

I am being offered this as an add on to our internet and I am trying to understand how this is different than the Stream Roku app, which I am also being offered as part of a Double Play bundle.

 

...ron


As I understand it, the Roku doesn't offer ability to do other than watch programming (recordings, live TV linear channels, on-demand) The Stream TV Beta appears to be an app only access to linear TV channels and a smaller 20 hour cloud DVR (only), that has no connection to any X1 equipment.


Thanks, but the package that is being offered for Instant TV includes the same 20 hour DVR, to it seems to be able to do more than watch programming. But, it appears that there is no ability to even pause live TV, which is likely a deal killer for us. We mostly do time shifting, but for things like new or the rare sports it would be nice to be able to pause.

Expert

Re: XFINITY Instant TV Beta


Rclewen wrote:

Rustyben wrote:

Rclewen wrote:

Is this still in Beta? There haven’t been any posts in here since October?

 

I am being offered this as an add on to our internet and I am trying to understand how this is different than the Stream Roku app, which I am also being offered as part of a Double Play bundle.

 

...ron


As I understand it, the Roku doesn't offer ability to do other than watch programming (recordings, live TV linear channels, on-demand) The Stream TV Beta appears to be an app only access to linear TV channels and a smaller 20 hour cloud DVR (only), that has no connection to any X1 equipment.


Thanks, but the package that is being offered for Instant TV includes the same 20 hour DVR, to it seems to be able to do more than watch programming. But, it appears that there is no ability to even pause live TV, which is likely a deal killer for us. We mostly do time shifting, but for things like new or the rare sports it would be nice to be able to pause.


I'm hoping the iOS and android will eventually allow pause of live TV (with enough space available). the Roku with stream app has no pause only stop of live TV (no buffer).

Contributor

Re: XFINITY Instant TV Beta


Rustyben wrote:

Rclewen wrote:

Rustyben wrote:

Rclewen wrote:

Is this still in Beta? There haven’t been any posts in here since October?

 

I am being offered this as an add on to our internet and I am trying to understand how this is different than the Stream Roku app, which I am also being offered as part of a Double Play bundle.

 

...ron


As I understand it, the Roku doesn't offer ability to do other than watch programming (recordings, live TV linear channels, on-demand) The Stream TV Beta appears to be an app only access to linear TV channels and a smaller 20 hour cloud DVR (only), that has no connection to any X1 equipment.


Thanks, but the package that is being offered for Instant TV includes the same 20 hour DVR, to it seems to be able to do more than watch programming. But, it appears that there is no ability to even pause live TV, which is likely a deal killer for us. We mostly do time shifting, but for things like new or the rare sports it would be nice to be able to pause.


I'm hoping the iOS and android will eventually allow pause of live TV (with enough space available). the Roku with stream app has no pause only stop of live TV (no buffer).


That’s what i figured. Other Roku apps offer pause for live TV, so maybe Xfinite can figure it out. Most of what we watch is time shifted, but some things, like local news, is live and being able to pause is a big deal. I like Instant TV since I don’t need to add any more hardware to my network, and we are far enough out from the local broadcast stations that an antenna is not a great solution without a decent expense.

New Poster

Re: XFINITY Instant TV Beta

Hello:

 

From all I can tell, Xfinity has moved beyond Beta with this (at least in my area).  We subscribed to this a few weeks ago, and now have some experience.  I don't know how many users there are because there is very little knowledge available in the forums at this point.  This thread seems the most applicable although it is specifically titled 'Beta'.  Please advise whether it makes sense to continue this thread, or open a new one to facilitate discussion with other [non-Beta] users.

 

I think there is some confusion between "Instant TV" and the normal Xfinity Streaming.  Although they use the same streaming app, the service is quite different.  With "Instant TV", you need NO Xfinity hardware (aside from the modem that facilitates your internet service), and you can always provide your own modem.  We have chosen to use Roku's as our primary appliances, although it is also possible to access through a Tablet, or Laptop.

 

We currently have a problem with the record functionality that is actively being worked on by Comcast engineering.  We can initiate series recordings, and they record and playback fine.  There is a problem when trying to initiate an immediate recording of a single episode that is currently live.

 

Note:  The Cloud Recording feature of Instant TV is NOT affected by the lawsuit that removed record functionality from the X1 users who also use the Xfinity streaming app.  This is extremely confusing even to the Xfinity CSR's.

 

I would like to reiterate some observations made earlier by Beta users regarding shortcomings of Instant TV.

 

1.  Not being able to pause a live program is a pain.  There should not be a technical reason for this.  As long as you have not exceeded the 20 hour quota (and 2 concurrent recordings), why not facilitate simutaneous record / playback?

 

2.  During playback, the video blanks when engaging FF or REW.  As previously described, this is a major pain when skipping commercials.  There is a +/- 30 second skip feature on the Android app, but not on the Roku version (which is still Beta).  The only way to skip is to watch the time advance while in FF mode, and guess how long the break may be.

 

I am optimistic that this service can readily improve and that these issues are not fundamental.  We have been basically pleased so far, and this provides a very slim package for basic local with recording functionality on an internet only plan.  You can add on additional channel packages, but then the monthly fees rapidly approach the non-slim X1 cable plans, and it is more than we need.

 

Any other current [non-Beta?] users of this service?

 

New Poster

Re: XFINITY Instant TV Beta

I recently received an offer in the mail about this. I have been an Internet-only customer since the beginning, and I use other streaming services like Hulu Live, Netflix, and Amazon Video.

This is definetely a move in the right direction by Comcast, but it is still missing support for crucial platorms like Chromecast and Samsung Smart TVs. Customers like me will not consider this option for this very reason. 

 

I don't watch TV on my computer/tablet. I watch it on big screen, and the only way to get the content there is to either cast it (e.g. Chromecast) or use TV's built-in smart OS. I don't want to install a new box, I don't want to run a cable, or switch inputs. I just want programming to be available, and searchable along with other content providers. I understand this new service  supports Roku, which is great, but there are many of us who use either built-in Smart TV OS, or other platforms like Amazon Fire Stick, and Chromecast.

 

If Comcast offered Hulu Live or Youtube TV capabilities in the same price range, I would definetly consider this option. Until then I see no reason to do so.