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Using iPad to watch XOD, Hulu, Netflix

Frequent Visitor

Using iPad to watch XOD, Hulu, Netflix

Started about a month ago.  When using my iPad to wtach XOD, Netflix or Hulu --  the program loads but then cuts off after a few seconds.  This doesn't happen everytime, but often enough to be annoying.  Has anyone come up with a fix for this issue?  PC and iPhone appear to handle everything appropriately --  no issues. 

Expert

Re: Using iPad to watch XOD, Hulu, Netflix


zaronsn wrote:

Started about a month ago.  When using my iPad to wtach XOD, Netflix or Hulu --  the program loads but then cuts off after a few seconds.  This doesn't happen everytime, but often enough to be annoying.  Has anyone come up with a fix for this issue?  PC and iPhone appear to handle everything appropriately --  no issues. 


would you try a 'hard' boot of the ipad? press and hold the home key and the power key until the iPad reboots (may take up to 30 seconds). 


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

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Frequent Visitor

Re: Using iPad to watch XOD, Hulu, Netflix

I tried this already.  The problem remained unfortunately.

Expert

Re: Using iPad to watch XOD, Hulu, Netflix


zaronsn wrote:

I tried this already.  The problem remained unfortunately.


would you check your iOS version (settings app, 'general', check software version).

 

Have you tried to download some recordings like the problem one and see if it will play?


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.
Frequent Visitor

Re: Using iPad to watch XOD, Hulu, Netflix

When checking for software update, it just keeps running with no response.

Expert

Re: Using iPad to watch XOD, Hulu, Netflix


zaronsn wrote:

When checking for software update, it just keeps running with no response.


exit out and put on cell data (off wifi and recheck)?


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.
Frequent Visitor

Re: Using iPad to watch XOD, Hulu, Netflix

same thing, still checking for update

Expert

Re: Using iPad to watch XOD, Hulu, Netflix


zaronsn wrote:

same thing, still checking for update


a fresh new hard reboot (will get the black white background apple) and let it come to the lock screen. then check for software version?


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.
Frequent Visitor

Re: Using iPad to watch XOD, Hulu, Netflix

Finally!  IOS 9.3.5

Expert

Re: Using iPad to watch XOD, Hulu, Netflix


zaronsn wrote:

Finally!  IOS 9.3.5


there was a bug introduced that was fixed in 10.2 and laterl

upgrade and your problem will be fixed.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.
Frequent Visitor

Re: Using iPad to watch XOD, Hulu, Netflix

How do I get that?  It says my software is up to date!

Expert

Re: Using iPad to watch XOD, Hulu, Netflix


zaronsn wrote:

How do I get that?  It says my software is up to date!


http://ios10guide.com/ios-10-compatibility-which-devices-support-ios-10/ lists what is eligible for iOS 10 and I'm sorry didn't know yours could not be updated. The requirement for the Xfinity TV app is iOS 9 or higher so it should work. 10.1 had a bug that was causing problems like yours but iOS 10.2 fixed that problem.

 

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.
Admin1

Re: Using iPad to watch XOD, Hulu, Netflix

Hi zaronsn -- Apologies for the issues you've had with watching content on your iPad. Since you mentioned this was an intermittent issue and wasn't occurring every time, can you verify that this issue still exists? 

Frequent Visitor

Re: Using iPad to watch XOD, Hulu, Netflix

The issues still exist.  Please help!