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Unlink/Remove old account

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jhill74
Regular Visitor
‎11-28-2018 02:25 PM

Unlink/Remove old account

Trying to unlink an old account that I assume is interfering with my ability to use the xfinity stream app.  It's not showing any of my channels for my cable package.  Similar to this post

 

https://forums.xfinity.com/t5/Customer-Service-Archive/Unlink-Remove-old-account/m-p/2971997#M254847

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ComcastMartin
Official Employee
‎11-28-2018 07:13 PM

Re: Unlink/Remove old account

Hi there, jhill74. I can look into the username, which is probably causing the issue. 

Can you please private message me your full name? Thank you for posting to our forums. 

To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.
 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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