Unlink/Remove old account

[jhill74]

Trying to unlink an old account that I assume is interfering with my ability to use the xfinity stream app.  It's not showing any of my channels for my cable package.  Similar to this post

https://forums.xfinity.com/t5/Customer-Service-Archive/Unlink-Remove-old-account/m-p/2971997#M254847

[ComcastMartin · Accepted solution]

Hi there, jhill74. I can look into the username, which is probably causing the issue. 

Can you please private message me your full name? Thank you for posting to our forums. 

To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.
 

[Barbara25]

I am having the same issue. I have an old address with no services connected to my current address, where I pay for internet. I canot use any apps, as the app doesn't think I have any services.  I have spent many hours on the phone trying to get it resolved but I have not been successful. It seems like people are getting this issue resloved here.

[ComcastShane]

Barbara25 -- Thank you for using the Xfinity Forums for your concern and I would like to help you from here. Please send me a private message verifying your full name exactly as it's listed on the billing statement. To send a private message click on my name, then click "Send a message".