Trying to unlink an old account that I assume is interfering with my ability to use the xfinity stream app. It's not showing any of my channels for my cable package. Similar to this post
Solved! Go to Solution.
Hi there, jhill74. I can look into the username, which is probably causing the issue.
Can you please private message me your full name? Thank you for posting to our forums.
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.
I am having the same issue. I have an old address with no services connected to my current address, where I pay for internet. I canot use any apps, as the app doesn't think I have any services. I have spent many hours on the phone trying to get it resolved but I have not been successful. It seems like people are getting this issue resloved here.
Barbara25 -- Thank you for using the Xfinity Forums for your concern and I would like to help you from here. Please send me a private message verifying your full name exactly as it's listed on the billing statement. To send a private message click on my name, then click "Send a message".