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Unlink/Remove old account

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Regular Visitor

Unlink/Remove old account

Trying to unlink an old account that I assume is interfering with my ability to use the xfinity stream app.  It's not showing any of my channels for my cable package.  Similar to this post

 

https://forums.xfinity.com/t5/Customer-Service-Archive/Unlink-Remove-old-account/m-p/2971997#M254847

Official Employee

Re: Unlink/Remove old account

Hi there, jhill74. I can look into the username, which is probably causing the issue. 

Can you please private message me your full name? Thank you for posting to our forums. 

To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.
 


I am an Official Comcast Employee.
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Regular Visitor

Re: Unlink/Remove old account

I am having the same issue. I have an old address with no services connected to my current address, where I pay for internet. I canot use any apps, as the app doesn't think I have any services.  I have spent many hours on the phone trying to get it resolved but I have not been successful. It seems like people are getting this issue resloved here.

Bronze Problem Solver

Re: Unlink/Remove old account

Barbara25 -- Thank you for using the Xfinity Forums for your concern and I would like to help you from here. Please send me a private message verifying your full name exactly as it's listed on the billing statement. To send a private message click on my name, then click "Send a message".


I am a Retired Official Comcast Employee and no longer actively support the Xfinity Forum.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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