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Unable to use Xfinity streaming app

New Poster

Unable to use Xfinity streaming app

When I attempt to use the app on my home wifi I get a message that I am not connected to the internet. I have confirmed that my wifi is working and that my phone (Samsung s9) is able to surf the web and is not having any problems with any other apps or websites. I have restarted phone, restarted router, uninstalled and reinstalled Xfinity streaming app, and signed in and out of the service. What do I need to do to use this app?
This issue started with last app update on may 23rd.
New Poster

Unable to use Xfinity streaming app

When I attempt to use the app on my home wifi I get a message that I am not connected to the internet. I have confirmed that my wifi is working and that my phone (Samsung s9) is able to surf the web and is not having any problems with any other apps or websites. I have restarted phone, restarted router, uninstalled and reinstalled Xfinity streaming app, and signed in and out of the service. What do I need to do to use this app?
This issue started with last app update on may 23rd.
Expert

Re: Unable to use Xfinity streaming app


@Webray wrote:
When I attempt to use the app on my home wifi I get a message that I am not connected to the internet. I have confirmed that my wifi is working and that my phone (Samsung s9) is able to surf the web and is not having any problems with any other apps or websites. I have restarted phone, restarted router, uninstalled and reinstalled Xfinity streaming app, and signed in and out of the service. What do I need to do to use this app?
This issue started with last app update on may 23rd.

hi, I combined your posts to one thread. did you get an error number and what is the exact message?



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Contributor

Re: Unable to use Xfinity streaming app

Same all memorable day weekend ...,when deleted app and reinstalled there is now a grayed our start screen
Contributor

Re: Unable to use Xfinity streaming app

Chrome browser on web works but not app on iPhone -can’t get past the splash screens and before deleted & reinstalled app it just spun and spun and did not load
Official Employee

Re: Unable to use Xfinity streaming app

Greetings, Webray! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day. I apologize to hear you are having issues with getting the stream app to work. I know it can be more convenient to stream shows instead of being tied to a TV. I would like to look further into this and see what could be going on. Can you please send me a PM with your first and last name so I may further assist you? 

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.


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Official Employee

Re: Unable to use Xfinity streaming app

Hello, Webray. I have not heard back from you. If you still need assistance, please feel free to start a new thread.


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!