When I attempt to use the app on my home wifi I get a message that I am not connected to the internet. I have confirmed that my wifi is working and that my phone (Samsung s9) is able to surf the web and is not having any problems with any other apps or websites. I have restarted phone, restarted router, uninstalled and reinstalled Xfinity streaming app, and signed in and out of the service. What do I need to do to use this app?
This issue started with last app update on may 23rd.
hi, I combined your posts to one thread. did you get an error number and what is the exact message?
Greetings, Webray! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day. I apologize to hear you are having issues with getting the stream app to work. I know it can be more convenient to stream shows instead of being tied to a TV. I would like to look further into this and see what could be going on. Can you please send me a PM with your first and last name so I may further assist you?
To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.
Hello, Webray. I have not heard back from you. If you still need assistance, please feel free to start a new thread.