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This video is not playable under the current device conditions.

New Poster

This video is not playable under the current device conditions.

I need to know if the programmers at xifinity are working on the following error:

This video is not playable under the current device conditions. Please disconnect any external devices (including HDMI, Screen casting, Stream mirror or casting Devices) and try again.

 

 

I am using an OTT MXQPro with Android Version 6.0.1. The Xfinity APP is the only APP that I can find that will not stream videos using this device.

I am a pad subscriber of Xfinity Stram TV.

New Poster

Xfinity Streaming TV

won't work using my Android TV Player
Expert

Re: This video is not playable under the current device conditions.


klamontagn wrote:

I need to know if the programmers at xifinity are working on the following error:

This video is not playable under the current device conditions. Please disconnect any external devices (including HDMI, Screen casting, Stream mirror or casting Devices) and try again.

 

 

I am using an OTT MXQPro with Android Version 6.0.1. The Xfinity APP is the only APP that I can find that will not stream videos using this device.

I am a pad subscriber of Xfinity Stram TV.


please do not cross-post same issue on the Comcast forum. The MSO is restricted by contract from allowing mirroring to a TV without an outlet assigned via a set top box or equivalent. the DRM (digital device management) prevents violation of the rights Comcast owns. Currently due to grandfathering, a desk/laptop can connect to a TV via HDMI as a 'monitor' of the desk/laptop.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.
New Poster

Re: This video is not playable under the current device conditions.

and yet, every other streaming app available on the Android WILL stream TV content, so long as a valid account name and password for the Xfinity account is provided.  that makes absolutely no sense at all.

New Poster

Re: This video is not playable under the current device conditions.

I have a Samsung S8. Using various cables, I have connected from Samsung S8 ohone usb3 to HDMI on 3 different tvs. I get this same error. Everything else on this phone displays on the TV  perfectly.

Expert

Re: This video is not playable under the current device conditions.


@swissmr wrote:

I have a Samsung S8. Using various cables, I have connected from Samsung S8 ohone usb3 to HDMI on 3 different tvs. I get this same error. Everything else on this phone displays on the TV  perfectly.


not an allowed 'function' (restricted in DRM). the Roku devices can run the stream app and is currently free while in beta testing.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.