Community Forum

TVAPP-00206

New Poster

TVAPP-00206

I get an error code TVAPP-00206 for every live TV recording when I use Firefox since XFinity changed the screen on March 8th.  I don't get that message when I use the MS Explorer or Google Chrome browsers.  Any idea on how to correct this.  I have cleaned the cache and re-install the flash player to no avail.

Regular Visitor

Re: TVAPP-00206

just posted that same issue. I'm getting that same errror code. Was on the phone for over an hour (yeaterday 3/12/18) tweeking this and that and couldn't find a solution.

New Poster

Re: TVAPP-00206

You can get the program in standard def by doing the following. On the channel guide page to the right of Search is a cog setting.  Click on it and the click on "Playback Preferences".  Change "Play Best Available" to OFF.  I think that the change xfinity made a few days ago to the web pages for the "TVAPP" introduced this problem.  I can stream fine in HD on my iPad.

Tags (1)
New Poster

Re: TVAPP-00206

Thank you for the suggestion.  I changed the preference you mentioned but it didn't make the application work.  I have an old laptop I'll use to see if this is prevalent to the firefox browser or just something wrong with the one on my desk top.

New Poster

Re: TVAPP-00206

Did you select the standard def channel to watch?  The settings change does not impact the high def channel.

Expert

Re: TVAPP-00206

it is a national problem but seems to affect the northeastern states area more often. Comcast has not give an estimated time of repair.



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Regular Visitor

Re: TVAPP-00206

I am also getting the error unless I revert to SD streams. It happens on Firefox, IE11 and Chrome. I would like more information from Comcast on this issue and it's resolution.

Tags (1)
Regular Visitor

Re: TVAPP-00206

Hello RustyBen,

 

Is there a thread or a post I can follow regarding this issue? it has been a week since my streaming worked and I would like an official response.

 

Thanks,

Anthony

Expert

Re: TVAPP-00206

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.



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Was your question answered? Mark the post as Best Answer!
New Poster

Re: TVAPP-00206

Rustyben, please advise the Comcast Team there is an SSL error when accessing ccr.linear-twtr-wa-pil-red.xcr.comcast.net. This can be seen in the browser console.

 

This does not occur when loading content from ccr.linear-twtr-wa-pil.xcr.comcast.net. Something is possibly wrong with the '-red' SSL configuration.

 

VM672:1 GET https://ccr.linear-twtr-wa-pil-red.xcr.comcast.net/IONHD_HD_TWTRdWA_18393_0_5579650002604117163.m3u8?trred=false net::ERR_SSL_VERSION_OR_CIPHER_MISMATCH
(anonymous) @ VM672:1
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Promise.then (async)
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Promise.then (async)
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fire @ elements.js:12
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fire @ elements.js:12
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Promise.then (async)
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fire @ elements.js:12
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Promise.then (async)
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onCreateSessionSuccess @ elements.js:33
(anonymous) @ elements.js:33
s @ IONHD:213
(anonymous) @ IONHD:213
Promise.then (async)
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(anonymous) @ IONHD:213
Promise.then (async)
(anonymous) @ IONHD:213
Promise.then (async)
start @ IONHD:213
(anonymous) @ IONHD:763
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PlayerPlatformAPI.js:1 Application: NullPlayer stopped.
PlayerPlatformAPI.js:1 Application: FlashPlayer started.
PlayerPlatformAPI.js:1 Application: CrossStreamPreventionHandler started.
PlayerPlatformAPI.js:1 Application: FlashPlayerEvents started.
PlayerPlatformAPI.js:1 Application: NetworkDownHandler started.
PlayerPlatformAPI.js:1 ConfigurationManager: get: audienceManagerEnabled not found, using default value: false
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Promise.then (async)
watch @ elements.js:34
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Promise.then (async)
(anonymous) @ elements.js:31
Promise.then (async)
_watchEventHandler @ elements.js:31
s @ elements.js:11
fire @ elements.js:12
(anonymous) @ elements.js:35
Promise.then (async)
_watchEventHandler @ elements.js:35
s @ elements.js:11
fire @ elements.js:12
_findChannelFromGridAndWatch @ elements.js:35
_watchChannelEventHandler @ elements.js:35
s @ elements.js:11
fire @ elements.js:12
_watchChannel @ elements.js:32
complete @ elements.js:11
boundComplete @ elements.js:11
setTimeout (async)
run @ elements.js:11
go @ elements.js:11
e @ elements.js:11
debounce @ elements.js:11
onDataReady @ elements.js:32
_complexObserverEffect @ elements.js:12
_complexObserverPathEffect @ elements.js:12
_pathEffector @ elements.js:12
_notifyPath @ elements.js:12
_annotationPathEffect @ elements.js:12
_pathEffector @ elements.js:12
_notifyPath @ elements.js:12
set @ elements.js:12
updatePlayer @ elements.js:43
_complexObserverEffect @ elements.js:12
_complexObserverPathEffect @ elements.js:12
_pathEffector @ elements.js:12
_notifyPath @ elements.js:12
(anonymous) @ elements.js:12
_notifyListener @ elements.js:12
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fire @ elements.js:12
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set @ elements.js:12
(anonymous) @ elements.js:12
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(anonymous) @ elements.js:12
fire @ elements.js:12
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s @ elements.js:12
set @ elements.js:12
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_effectEffects @ elements.js:12
_propertySetter @ elements.js:12
s @ elements.js:12
set @ elements.js:12
_onGridApiResponse @ elements.js:26
Promise.then (async)
sendGridChunkRequest @ elements.js:26
setParams @ elements.js:26
_setGridParams @ elements.js:43
s @ elements.js:11
fire @ elements.js:12
onPageOpened @ elements.js:39
(anonymous) @ elements.js:43
(anonymous) @ elements.js:12
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run @ elements.js:11
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u @ elements.js:32
l @ elements.js:32
s @ elements.js:32
n @ elements.js:32
T.init @ elements.js:32
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enableTvRouter @ elements.js:43
(anonymous) @ elements.js:43
Promise.then (async)
_runWelcomeFlow @ elements.js:43
s @ elements.js:11
fire @ elements.js:12
(anonymous) @ elements.js:33
Promise.then (async)
_getDevice @ elements.js:33
onCreateSessionSuccess @ elements.js:33
(anonymous) @ elements.js:33
s @ IONHD:213
(anonymous) @ IONHD:213
Promise.then (async)
i @ IONHD:213
(anonymous) @ IONHD:213
Promise.then (async)
(anonymous) @ IONHD:213
Promise.then (async)
start @ IONHD:213
(anonymous) @ IONHD:763
VM833:1 PSDKPlayerAPI: /flash/token/GlobalTokens.swf
VM834:1 PSDKPlayerAPI: {
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VM835:1 PSDKPlayerAPI: /flash/token/GlobalTokens.swf
PlayerPlatformAPI.js:1 FlashPlayerEvents: onStateChanged: initializing
ccr.linear-twtr-wa-pil-red.xcr.comcast.net/IONHD_HD_TWTRdWA_18393_0_5579650002604117163.m3u8?format=redirect:1 GET https://ccr.linear-twtr-wa-pil-red.xcr.comcast.net/IONHD_HD_TWTRdWA_18393_0_5579650002604117163.m3u8?format=redirect net::ERR_SSL_VERSION_OR_CIPHER_MISMATCH
PlayerPlatformAPI.js:1 FlashPlayerEvents: flash error observed: code=102100.5, event={"parameters":{"resourceId":"0","runtimeCodeMessage":"FILE_NOT_FOUND","resourceType":"HLS","runtimeCode":"5","resourceUrl":"https://ccr.linear-twtr-wa-pil-red.xcr.comcast.net/IONHD_HD_TWTRdWA_18393_0_5579650002604117163.m3u8?format=redirect","eventType":"LoadComplete","description":null},"code":"102100","description":"'Loading of the specified resource has failed.'"}
PlayerPlatformAPI.js:1 RetryHandler: onMediaFailed error: "{"major":"102100","minor":"5","description":"'Loading of the specified resource has failed.'","isWarning":false}" will retry in 1000 ms
e.log @ PlayerPlatformAPI.js:1
(anonymous) @ PlayerPlatformAPI.js:1
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VM672:1 GET https://ccr.linear-twtr-wa-pil-red.xcr.comcast.net/IONHD_HD_TWTRdWA_18393_0_5579650002604117163.m3u8?trred=false net::ERR_SSL_VERSION_OR_CIPHER_MISMATCH
(anonymous) @ VM672:1
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(anonymous) @ VM844:1
PlayerPlatformAPI.js:1 EngineSelector: AdobePSDK type is NONE
PlayerPlatformAPI.js:1 ConfigurationManager: get: audienceManagerEnabled not found, using default value: false
e.log @ PlayerPlatformAPI.js:1
(anonymous) @ PlayerPlatformAPI.js:1
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t.next @ PlayerPlatformAPI.js:1
r @ PlayerPlatformAPI.js:3
t.error @ PlayerPlatformAPI.js:15
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r @ PlayerPlatformAPI.js:15
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(anonymous) @ VM672:1
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(anonymous) @ PlayerPlatformAPI.js:21
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n.onMediaFailed @ PlayerPlatformAPI.js:21
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(anonymous) @ VM844:1
PlayerPlatformAPI.js:1 FlashPlayerEvents: onStateChanged: initializing
ccr.linear-twtr-wa-pil-red.xcr.comcast.net/IONHD_HD_TWTRdWA_18393_0_5579650002604117163.m3u8?format=redirect:1 GET https://ccr.linear-twtr-wa-pil-red.xcr.comcast.net/IONHD_HD_TWTRdWA_18393_0_5579650002604117163.m3u8?format=redirect net::ERR_SSL_VERSION_OR_CIPHER_MISMATCH
PlayerPlatformAPI.js:1 FlashPlayerEvents: flash error observed: code=102100.5, event={"parameters":{"resourceId":"0","runtimeCodeMessage":"FILE_NOT_FOUND","resourceType":"HLS","runtimeCode":"5","resourceUrl":"https://ccr.linear-twtr-wa-pil-red.xcr.comcast.net/IONHD_HD_TWTRdWA_18393_0_5579650002604117163.m3u8?format=redirect","eventType":"LoadComplete","description":null},"code":"102100","description":"'Loading of the specified resource has failed.'"}
PlayerPlatformAPI.js:1 RetryHandler: onMediaFailed error: "{"major":"102100","minor":"5","description":"'Loading of the specified resource has failed.'","isWarning":false}" will retry in 2000 ms
e.log @ PlayerPlatformAPI.js:1
(anonymous) @ PlayerPlatformAPI.js:1
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n.onError @ PlayerPlatformAPI.js:7
(anonymous) @ VM854:1
PlayerPlatformAPI.js:1 FlashPlayerEvents: onStateChanged: error
PlayerPlatformAPI.js:1 RetryHandler: onRetryTimerFired: retry count = 2 out of 3
PlayerPlatformAPI.js:1 FlashPlayerEvents: onStateChanged: idle
VM672:1 GET https://ccr.linear-twtr-wa-pil-red.xcr.comcast.net/IONHD_HD_TWTRdWA_18393_0_5579650002604117163.m3u8?trred=false net::ERR_SSL_VERSION_OR_CIPHER_MISMATCH
(anonymous) @ VM672:1
r @ PlayerPlatformAPI.js:3
t.send @ PlayerPlatformAPI.js:15
t @ PlayerPlatformAPI.js:15
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(anonymous function) @ PlayerPlatformAPI.js:1
n.onRetryTimerFired @ PlayerPlatformAPI.js:21
(anonymous) @ PlayerPlatformAPI.js:21
setTimeout (async)
n.onMediaFailed @ PlayerPlatformAPI.js:21
e.applyToCallback @ PlayerPlatformAPI.js:3
e.publish @ PlayerPlatformAPI.js:3
e.publish @ PlayerPlatformAPI.js:3
a @ PlayerPlatformAPI.js:1
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n.onError @ PlayerPlatformAPI.js:7
(anonymous) @ VM854:1
PlayerPlatformAPI.js:1 EngineSelector: AdobePSDK type is NONE
PlayerPlatformAPI.js:1 ConfigurationManager: get: audienceManagerEnabled not found, using default value: false
e.log @ PlayerPlatformAPI.js:1
(anonymous) @ PlayerPlatformAPI.js:1
e._log @ PlayerPlatformAPI.js:1
e.warn @ PlayerPlatformAPI.js:1
e.getByAssetType @ PlayerPlatformAPI.js:1
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t._next @ PlayerPlatformAPI.js:16
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t._next @ PlayerPlatformAPI.js:15
t.next @ PlayerPlatformAPI.js:1
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t._next @ PlayerPlatformAPI.js:15
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t.error @ PlayerPlatformAPI.js:15
t._error @ PlayerPlatformAPI.js:1
t.error @ PlayerPlatformAPI.js:1
t._error @ PlayerPlatformAPI.js:1
t.error @ PlayerPlatformAPI.js:1
r @ PlayerPlatformAPI.js:15
XMLHttpRequest.send (async)
(anonymous) @ VM672:1
r @ PlayerPlatformAPI.js:3
t.send @ PlayerPlatformAPI.js:15
t @ PlayerPlatformAPI.js:15
t._subscribe @ PlayerPlatformAPI.js:15
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e.subscribe @ PlayerPlatformAPI.js:1
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(anonymous function) @ PlayerPlatformAPI.js:1
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(anonymous) @ PlayerPlatformAPI.js:21
setTimeout (async)
n.onMediaFailed @ PlayerPlatformAPI.js:21
e.applyToCallback @ PlayerPlatformAPI.js:3
e.publish @ PlayerPlatformAPI.js:3
e.publish @ PlayerPlatformAPI.js:3
a @ PlayerPlatformAPI.js:1
n.dispatch @ PlayerPlatformAPI.js:7
n.onError @ PlayerPlatformAPI.js:7
(anonymous) @ VM854:1
PlayerPlatformAPI.js:1 FlashPlayerEvents: onStateChanged: initializing
ccr.linear-twtr-wa-pil-red.xcr.comcast.net/IONHD_HD_TWTRdWA_18393_0_5579650002604117163.m3u8?format=redirect:1 GET https://ccr.linear-twtr-wa-pil-red.xcr.comcast.net/IONHD_HD_TWTRdWA_18393_0_5579650002604117163.m3u8?format=redirect net::ERR_SSL_VERSION_OR_CIPHER_MISMATCH
PlayerPlatformAPI.js:1 FlashPlayerEvents: flash error observed: code=102100.5, event={"parameters":{"resourceId":"0","runtimeCodeMessage":"FILE_NOT_FOUND","resourceType":"HLS","runtimeCode":"5","resourceUrl":"https://ccr.linear-twtr-wa-pil-red.xcr.comcast.net/IONHD_HD_TWTRdWA_18393_0_5579650002604117163.m3u8?format=redirect","eventType":"LoadComplete","description":null},"code":"102100","description":"'Loading of the specified resource has failed.'"}
PlayerPlatformAPI.js:1 RetryHandler: onMediaFailed error: "{"major":"102100","minor":"5","description":"'Loading of the specified resource has failed.'","isWarning":false}" will retry in 4000 ms
e.log @ PlayerPlatformAPI.js:1
(anonymous) @ PlayerPlatformAPI.js:1
e._log @ PlayerPlatformAPI.js:1
e.warn @ PlayerPlatformAPI.js:1
n.onMediaFailed @ PlayerPlatformAPI.js:21
e.applyToCallback @ PlayerPlatformAPI.js:3
e.publish @ PlayerPlatformAPI.js:3
e.publish @ PlayerPlatformAPI.js:3
a @ PlayerPlatformAPI.js:1
n.dispatch @ PlayerPlatformAPI.js:7
n.onError @ PlayerPlatformAPI.js:7
(anonymous) @ VM864:1
PlayerPlatformAPI.js:1 FlashPlayerEvents: onStateChanged: error
PlayerPlatformAPI.js:1 RetryHandler: onRetryTimerFired: retry count = 3 out of 3
PlayerPlatformAPI.js:1 FlashPlayerEvents: onStateChanged: idle
VM672:1 GET https://ccr.linear-twtr-wa-pil-red.xcr.comcast.net/IONHD_HD_TWTRdWA_18393_0_5579650002604117163.m3u8?trred=false net::ERR_SSL_VERSION_OR_CIPHER_MISMATCH
(anonymous) @ VM672:1
r @ PlayerPlatformAPI.js:3
t.send @ PlayerPlatformAPI.js:15
t @ PlayerPlatformAPI.js:15
t._subscribe @ PlayerPlatformAPI.js:15
e._trySubscribe @ PlayerPlatformAPI.js:1
e.subscribe @ PlayerPlatformAPI.js:1
e.call @ PlayerPlatformAPI.js:6
e.subscribe @ PlayerPlatformAPI.js:1
e.call @ PlayerPlatformAPI.js:15
e.subscribe @ PlayerPlatformAPI.js:1
e.call @ PlayerPlatformAPI.js:16
e.subscribe @ PlayerPlatformAPI.js:1
e.call @ PlayerPlatformAPI.js:15
e.subscribe @ PlayerPlatformAPI.js:1
e.setAsset @ PlayerPlatformAPI.js:17
(anonymous function) @ PlayerPlatformAPI.js:1
n.onRetryTimerFired @ PlayerPlatformAPI.js:21
(anonymous) @ PlayerPlatformAPI.js:21
setTimeout (async)
n.onMediaFailed @ PlayerPlatformAPI.js:21
e.applyToCallback @ PlayerPlatformAPI.js:3
e.publish @ PlayerPlatformAPI.js:3
e.publish @ PlayerPlatformAPI.js:3
a @ PlayerPlatformAPI.js:1
n.dispatch @ PlayerPlatformAPI.js:7
n.onError @ PlayerPlatformAPI.js:7
(anonymous) @ VM864:1
PlayerPlatformAPI.js:1 EngineSelector: AdobePSDK type is NONE
PlayerPlatformAPI.js:1 ConfigurationManager: get: audienceManagerEnabled not found, using default value: false
e.log @ PlayerPlatformAPI.js:1
(anonymous) @ PlayerPlatformAPI.js:1
e._log @ PlayerPlatformAPI.js:1
e.warn @ PlayerPlatformAPI.js:1
e.getByAssetType @ PlayerPlatformAPI.js:1
(anonymous) @ PlayerPlatformAPI.js:9
t._next @ PlayerPlatformAPI.js:16
t.next @ PlayerPlatformAPI.js:1
t.notifyNext @ PlayerPlatformAPI.js:16
t._next @ PlayerPlatformAPI.js:15
t.next @ PlayerPlatformAPI.js:1
r @ PlayerPlatformAPI.js:15
e.applyToCallback @ PlayerPlatformAPI.js:3
e.publish @ PlayerPlatformAPI.js:3
e.publish @ PlayerPlatformAPI.js:3
(anonymous) @ PlayerPlatformAPI.js:17
t.__tryOrUnsub @ PlayerPlatformAPI.js:2
t.next @ PlayerPlatformAPI.js:2
t._next @ PlayerPlatformAPI.js:1
t.next @ PlayerPlatformAPI.js:1
t._next @ PlayerPlatformAPI.js:1
t.next @ PlayerPlatformAPI.js:1
t._next @ PlayerPlatformAPI.js:16
t.next @ PlayerPlatformAPI.js:1
t.notifyNext @ PlayerPlatformAPI.js:2
t._next @ PlayerPlatformAPI.js:15
t.next @ PlayerPlatformAPI.js:1
r @ PlayerPlatformAPI.js:3
t.error @ PlayerPlatformAPI.js:15
t._error @ PlayerPlatformAPI.js:1
t.error @ PlayerPlatformAPI.js:1
t._error @ PlayerPlatformAPI.js:1
t.error @ PlayerPlatformAPI.js:1
r @ PlayerPlatformAPI.js:15
XMLHttpRequest.send (async)
(anonymous) @ VM672:1
r @ PlayerPlatformAPI.js:3
t.send @ PlayerPlatformAPI.js:15
t @ PlayerPlatformAPI.js:15
t._subscribe @ PlayerPlatformAPI.js:15
e._trySubscribe @ PlayerPlatformAPI.js:1
e.subscribe @ PlayerPlatformAPI.js:1
e.call @ PlayerPlatformAPI.js:6
e.subscribe @ PlayerPlatformAPI.js:1
e.call @ PlayerPlatformAPI.js:15
e.subscribe @ PlayerPlatformAPI.js:1
e.call @ PlayerPlatformAPI.js:16
e.subscribe @ PlayerPlatformAPI.js:1
e.call @ PlayerPlatformAPI.js:15
e.subscribe @ PlayerPlatformAPI.js:1
e.setAsset @ PlayerPlatformAPI.js:17
(anonymous function) @ PlayerPlatformAPI.js:1
n.onRetryTimerFired @ PlayerPlatformAPI.js:21
(anonymous) @ PlayerPlatformAPI.js:21
setTimeout (async)
n.onMediaFailed @ PlayerPlatformAPI.js:21
e.applyToCallback @ PlayerPlatformAPI.js:3
e.publish @ PlayerPlatformAPI.js:3
e.publish @ PlayerPlatformAPI.js:3
a @ PlayerPlatformAPI.js:1
n.dispatch @ PlayerPlatformAPI.js:7
n.onError @ PlayerPlatformAPI.js:7
(anonymous) @ VM864:1
PlayerPlatformAPI.js:1 FlashPlayerEvents: onStateChanged: initializing
ccr.linear-twtr-wa-pil-red.xcr.comcast.net/IONHD_HD_TWTRdWA_18393_0_5579650002604117163.m3u8?format=redirect:1 GET https://ccr.linear-twtr-wa-pil-red.xcr.comcast.net/IONHD_HD_TWTRdWA_18393_0_5579650002604117163.m3u8?format=redirect net::ERR_SSL_VERSION_OR_CIPHER_MISMATCH
PlayerPlatformAPI.js:1 FlashPlayerEvents: flash error observed: code=102100.33, event={"parameters":{"resourceId":"0","runtimeCodeMessage":"NETWORK_ERROR","resourceType":"HLS","runtimeCode":"33","resourceUrl":"https://ccr.linear-twtr-wa-pil-red.xcr.comcast.net/IONHD_HD_TWTRdWA_18393_0_5579650002604117163.m3u8?format=redirect","eventType":"LoadComplete","description":null},"code":"102100","description":"'Loading of the specified resource has failed.'"}
PlayerPlatformAPI.js:1 FlashPlayerEvents: onStateChanged: idle
PlayerPlatformAPI.js:1 FlashPlayerEvents: onStateChanged: error

 

Official Employee

Re: TVAPP-00206

Hello All. Our team is aware of the TVAPP-00206 Error Streaming Multiple Channels affecting some customers. We apologize for the inconvenience. Our engineering team is working diligently to repair this issue as soon as possible. 

 

We will post an update once we find the issue to be mitigated. Thank you for your patience. 


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Regular Visitor

Re: TVAPP-00206

A credit would be nice.  Or a quicker fix than a week.  4-5 chats and empty promises of a call back = really lame on the part of Comcast / Xfinity.

Tags (1)
Contributor

Re: TVAPP-00206

Only a week?  It's been 3 for me.  Haven't seen ESPN or NBC Sports Northwest since.

A credit is mandatory.  Cancelling service is more likely.  You guys have been sitting on this for way, way too long. 

Unexcuseable.  I've personally had 5 chats (all futile) and posted about 25 times on this paltry blog board.  All flaming and livid, like everybody else.

 

I did get a badge or something for being a big contritbutor to the board...   Shows how much they are really reading these. 

Regular Visitor

Re: TVAPP-00206

Agree, whole-heartedly ... and the false promises of phone calls from "tier 3 people" are particularly annoying.

New Poster

Re: TVAPP-00206

Thank you for the "work around". At least I can watch the shows, although not in the high def that we're paying for.  We need to keep the pressure on xfinity/comcast to FIX THIS. It's been DAYS. We should get a refund for every day this goes without being fixed. Submit Feedback to them EVERY DAY till it's fixed.! 

Contributor

Re: TVAPP-00206

I swear if I see these two error messages again - I'll melt down.  Only for the channels I want to watch of course - Anything from ESPN, PBS, and NBC Sports (Regional).  Too afraid to try any other channels - for fear I might do harm to myself with  the remote....

 

attempting to resume.jpg

                   This video cannot be played.jpg

New Poster

Re: TVAPP-00206

I too have been experiencing issues as of late. It does not affect every channel. It started after some format change. I can watch the horrible SD it seems. I got a little buzz while playing the phone tag game and got annoyed and gave up. 

Regular Visitor

Re: TVAPP-00206

This is ridiculous...haven't had some channels for a few days now. I called up comcast and was told that it would be "soon". I can't even go to ESPN.com and watch there because it tells me I don't have the ESPN channel...and I'm in Washington state if that matters. Might as well switch to youtube or something else at this point.

Contributor

Re: TVAPP-00206

Great.  Now this "feature" blocks FOX channels as well.

 

I think we're running out of patience here guys...

Admin1

Re: TVAPP-00206

Hello All -- The TVAPP-00206 error was a known issue. We have since resolved it. We will have individual support tickets opened for any account that is still receiving this error. Please send me  PM with your account information if you are receiving this error and I will get that support ticket opened.


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New Poster

Re: TVAPP-00206

I cannot stream and need to fix asap

why is this happening? I thought it was fixed! I pay over 160 a month for this??

New Poster

Re: TVAPP-00206

Suddenly I am receiving error: TVAPP-00206 when attempting to stream TV on Microsoft Edge. I stream MSNBC every morning and now suddenly I get this error????????

Expert

Re: TVAPP-00206


@chipvara wrote:

Suddenly I am receiving error: TVAPP-00206 when attempting to stream TV on Microsoft Edge. I stream MSNBC every morning and now suddenly I get this error????????


please scroll up and view post by @ComcastZach and private message him (at his request).



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Regular Visitor

Re: TVAPP-00206

Re: TVAPP-00206

Hello All -- The TVAPP-00206 error was a known issue. We have since resolved it. We will have individual support tickets opened for any account that is still receiving this error. Please send me  PM with your account information if you are receiving this error and I will get that support ticket opened.

 

I started having this problem on Oct 31.  

Official Employee

Re: TVAPP-00206

Hi @hiuck7335

 

I'm following up on behalf on CaomcastZach. I am going to create a support ticket for this error, but have a few more pieces of information I need to gather from you. I'll be sending you a private message shortly. 


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New Poster

Re: TVAPP-00206

I need help with this.. can't get anywhere with tech support over phone. Was basically told to get over it.

New Poster

Re: TVAPP-00206

I'm having the same problem. I can watch in lower quality if I go to settings cog icon>Playback Preferences> turn off Play Best Available.

But, I want to watch footbal in HD, not a blurry rectangle!

New Poster

Re: TVAPP-00206

I'm  getting the error on both of my computers using Chrome Edge and IE.

New Poster

Re: TVAPP-00206

I am having the same issue. I have had this issue for the past week. I have tested it with Firefox and Edge and it occurs. It occurs with many channels.

Comcast_E1.pngComcast_E2.pngComcast_E3.pngComcast_E4.png

 

 

New Poster

Re: TVAPP-00206

It works. Thanks
New Poster

Re: TVAPP-00206

This Video Cannot Be Played

 

We've run into a problem while streaming MLB Now.

(Error TVAPP-00206)

Diagnostics
 

Customer Service Diagnostics

 

Build number
2
OS
Windows 10
Browser
Chrome 70.0.3538.77
Flash version
31.0.0
Status
in home
Entitlements
cdvr, tve-vod, est, tve-linear, cvod, clinear, transactions
Last fingerprint
cloudtv_web_polymer_5.3.1_prod_1542050039060_54233
Stream provider
primetime
Video ID
tvgrid/listing/2006208111121900109/detail/?channelId=8699074175649423104
Stream ID
tag:xfinitytv.comcast.net,2013:channel-station:7743055561478185117:chNum:823:callSign:MLBHD#stream:format:HLS
Error code
TVAPP-00206
Error description
Loading of the specified resource has failed
Error aux info
http://ccr.linear-vin-ga-pil-red.xcr.comcast.net/MLBHD_HD_VINdGA_17535_1_6648676818503987163.m3u8?fo...
Video Provider
823 MLBHD
Video Source
TVListingDetail
Video Title
MLB Now
Official Employee

Re: TVAPP-00206

Hi @EMAC77

 

Thank you for using the forums. Are you still getting the TVAPP-00206? 


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Regular Visitor

Re: TVAPP-00206

Yes

New Poster

Re: TVAPP-00206

I am having the same problem right now.  If there has been a 'fix' for this, it is not a permanent one.  I am getting this error on two computers running 10 and 7, using both Chrome and Edge, across all Basic channels.  I only subscribe to Basic cable, so HD is not a factor.  I cannot stream anything live or saved, and none of the suggested 'work-arounds' work.  Is Comcast aware this is STILL going on?

 

New Poster

Re: TVAPP-00206

I am also getting this error code on multiple channels, is there a way to fix?

Official Employee

Re: TVAPP-00206

Hello all, 

 

My apologies for the delayed reply. Please provide the exact channel/show that you were having issues with, the approximate time frame when it happened, browser information (Chrome/Firefox/Edge, version). I fully understand that you might get this error on several shows/channels but in order to escalate - I have to have the detailed examples. Thank you!


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