Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,873,017

members

1,409

online

28,895

topics

Top

TVAPP-00206

Highlighted
New Poster

TVAPP-00206

I get an error code TVAPP-00206 for every live TV recording when I use Firefox since XFinity changed the screen on March 8th.  I don't get that message when I use the MS Explorer or Google Chrome browsers.  Any idea on how to correct this.  I have cleaned the cache and re-install the flash player to no avail.

Regular Visitor

Re: TVAPP-00206

just posted that same issue. I'm getting that same errror code. Was on the phone for over an hour (yeaterday 3/12/18) tweeking this and that and couldn't find a solution.

New Poster

Re: TVAPP-00206

You can get the program in standard def by doing the following. On the channel guide page to the right of Search is a cog setting.  Click on it and the click on "Playback Preferences".  Change "Play Best Available" to OFF.  I think that the change xfinity made a few days ago to the web pages for the "TVAPP" introduced this problem.  I can stream fine in HD on my iPad.

Tags (1)
New Poster

Re: TVAPP-00206

Thank you for the suggestion.  I changed the preference you mentioned but it didn't make the application work.  I have an old laptop I'll use to see if this is prevalent to the firefox browser or just something wrong with the one on my desk top.

New Poster

Re: TVAPP-00206

Did you select the standard def channel to watch?  The settings change does not impact the high def channel.

Service Expert

Re: TVAPP-00206

it is a national problem but seems to affect the northeastern states area more often. Comcast has not give an estimated time of repair.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Regular Visitor

Re: TVAPP-00206

I am also getting the error unless I revert to SD streams. It happens on Firefox, IE11 and Chrome. I would like more information from Comcast on this issue and it's resolution.

Tags (1)
Regular Visitor

Re: TVAPP-00206

Hello RustyBen,

 

Is there a thread or a post I can follow regarding this issue? it has been a week since my streaming worked and I would like an official response.

 

Thanks,

Anthony

Service Expert

Re: TVAPP-00206

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

New Poster

Re: TVAPP-00206

Rustyben, please advise the Comcast Team there is an SSL error when accessing ccr.linear-twtr-wa-pil-red.xcr.comcast.net. This can be seen in the browser console.

 

This does not occur when loading content from ccr.linear-twtr-wa-pil.xcr.comcast.net. Something is possibly wrong with the '-red' SSL configuration.

 

VM672:1 GET https://ccr.linear-twtr-wa-pil-red.xcr.comcast.net/IONHD_HD_TWTRdWA_18393_0_5579650002604117163.m3u8?trred=false net::ERR_SSL_VERSION_OR_CIPHER_MISMATCH
(anonymous) @ VM672:1
r @ PlayerPlatformAPI.js:3
t.send @ PlayerPlatformAPI.js:15
t @ PlayerPlatformAPI.js:15
t._subscribe @ PlayerPlatformAPI.js:15
e._trySubscribe @ PlayerPlatformAPI.js:1
e.subscribe @ PlayerPlatformAPI.js:1
e.call @ PlayerPlatformAPI.js:6
e.subscribe @ PlayerPlatformAPI.js:1
e.call @ PlayerPlatformAPI.js:15
e.subscribe @ PlayerPlatformAPI.js:1
e.call @ PlayerPlatformAPI.js:16
e.subscribe @ PlayerPlatformAPI.js:1
e.call @ PlayerPlatformAPI.js:15
e.subscribe @ PlayerPlatformAPI.js:1
e.setAsset @ PlayerPlatformAPI.js:17
setAsset @ elements.js:31
complete @ elements.js:11
boundComplete @ elements.js:11
setTimeout (async)
run @ elements.js:11
go @ elements.js:11
e @ elements.js:11
debounce @ elements.js:11
_launchVideo @ elements.js:31
_complexObserverEffect @ elements.js:12
_effectEffects @ elements.js:12
_propertySetter @ elements.js:12
s @ elements.js:12
set @ elements.js:12
(anonymous) @ elements.js:34
Promise.then (async)
watch @ elements.js:34
(anonymous) @ elements.js:31
Promise.then (async)
(anonymous) @ elements.js:31
Promise.then (async)
_watchEventHandler @ elements.js:31
s @ elements.js:11
fire @ elements.js:12
(anonymous) @ elements.js:35
Promise.then (async)
_watchEventHandler @ elements.js:35
s @ elements.js:11
fire @ elements.js:12
_findChannelFromGridAndWatch @ elements.js:35
_watchChannelEventHandler @ elements.js:35
s @ elements.js:11
fire @ elements.js:12
_watchChannel @ elements.js:32
complete @ elements.js:11
boundComplete @ elements.js:11
setTimeout (async)
run @ elements.js:11
go @ elements.js:11
e @ elements.js:11
debounce @ elements.js:11
onDataReady @ elements.js:32
_complexObserverEffect @ elements.js:12
_complexObserverPathEffect @ elements.js:12
_pathEffector @ elements.js:12
_notifyPath @ elements.js:12
_annotationPathEffect @ elements.js:12
_pathEffector @ elements.js:12
_notifyPath @ elements.js:12
set @ elements.js:12
updatePlayer @ elements.js:43
_complexObserverEffect @ elements.js:12
_complexObserverPathEffect @ elements.js:12
_pathEffector @ elements.js:12
_notifyPath @ elements.js:12
(anonymous) @ elements.js:12
_notifyListener @ elements.js:12
(anonymous) @ elements.js:12
fire @ elements.js:12
_notifyPathUp @ elements.js:12
_notifyPath @ elements.js:12
set @ elements.js:12
(anonymous) @ elements.js:12
_notifyListener @ elements.js:12
(anonymous) @ elements.js:12
fire @ elements.js:12
_notifyChange @ elements.js:12
_notifyEffect @ elements.js:12
_effectEffects @ elements.js:12
_propertySetter @ elements.js:12
s @ elements.js:12
set @ elements.js:12
_resourceChanged @ elements.js:26
_complexObserverEffect @ elements.js:12
_effectEffects @ elements.js:12
_propertySetter @ elements.js:12
s @ elements.js:12
set @ elements.js:12
_onGridApiResponse @ elements.js:26
Promise.then (async)
sendGridChunkRequest @ elements.js:26
setParams @ elements.js:26
_setGridParams @ elements.js:43
s @ elements.js:11
fire @ elements.js:12
onPageOpened @ elements.js:39
(anonymous) @ elements.js:43
(anonymous) @ elements.js:12
setTimeout (async)
run @ elements.js:11
async @ elements.js:12
onRouteEnd @ elements.js:43
s @ elements.js:11
i @ elements.js:32
u @ elements.js:32
l @ elements.js:32
s @ elements.js:32
n @ elements.js:32
T.init @ elements.js:32
enableRouter @ elements.js:43
enableTvRouter @ elements.js:43
(anonymous) @ elements.js:43
Promise.then (async)
_runWelcomeFlow @ elements.js:43
s @ elements.js:11
fire @ elements.js:12
(anonymous) @ elements.js:33
Promise.then (async)
_getDevice @ elements.js:33
onCreateSessionSuccess @ elements.js:33
(anonymous) @ elements.js:33
s @ IONHD:213
(anonymous) @ IONHD:213
Promise.then (async)
i @ IONHD:213
(anonymous) @ IONHD:213
Promise.then (async)
(anonymous) @ IONHD:213
Promise.then (async)
start @ IONHD:213
(anonymous) @ IONHD:763
PlayerPlatformAPI.js:1 PlayerPlatformAPI: stop
PlayerPlatformAPI.js:1 EngineSelector: AdobePSDK type is NONE
PlayerPlatformAPI.js:1 Application: NullPlayer stopped.
PlayerPlatformAPI.js:1 Application: FlashPlayer started.
PlayerPlatformAPI.js:1 Application: CrossStreamPreventionHandler started.
PlayerPlatformAPI.js:1 Application: FlashPlayerEvents started.
PlayerPlatformAPI.js:1 Application: NetworkDownHandler started.
PlayerPlatformAPI.js:1 ConfigurationManager: get: audienceManagerEnabled not found, using default value: false
e.log @ PlayerPlatformAPI.js:1
(anonymous) @ PlayerPlatformAPI.js:1
e._log @ PlayerPlatformAPI.js:1
e.warn @ PlayerPlatformAPI.js:1
e.getByAssetType @ PlayerPlatformAPI.js:1
(anonymous) @ PlayerPlatformAPI.js:9
t._next @ PlayerPlatformAPI.js:16
t.next @ PlayerPlatformAPI.js:1
t.notifyNext @ PlayerPlatformAPI.js:16
t._next @ PlayerPlatformAPI.js:15
t.next @ PlayerPlatformAPI.js:1
r @ PlayerPlatformAPI.js:15
e.applyToCallback @ PlayerPlatformAPI.js:3
e.publish @ PlayerPlatformAPI.js:3
e.publish @ PlayerPlatformAPI.js:3
(anonymous) @ PlayerPlatformAPI.js:17
t.__tryOrUnsub @ PlayerPlatformAPI.js:2
t.next @ PlayerPlatformAPI.js:2
t._next @ PlayerPlatformAPI.js:1
t.next @ PlayerPlatformAPI.js:1
t._next @ PlayerPlatformAPI.js:1
t.next @ PlayerPlatformAPI.js:1
t._next @ PlayerPlatformAPI.js:16
t.next @ PlayerPlatformAPI.js:1
t.notifyNext @ PlayerPlatformAPI.js:2
t._next @ PlayerPlatformAPI.js:15
t.next @ PlayerPlatformAPI.js:1
r @ PlayerPlatformAPI.js:3
t.error @ PlayerPlatformAPI.js:15
t._error @ PlayerPlatformAPI.js:1
t.error @ PlayerPlatformAPI.js:1
t._error @ PlayerPlatformAPI.js:1
t.error @ PlayerPlatformAPI.js:1
r @ PlayerPlatformAPI.js:15
XMLHttpRequest.send (async)
(anonymous) @ VM672:1
r @ PlayerPlatformAPI.js:3
t.send @ PlayerPlatformAPI.js:15
t @ PlayerPlatformAPI.js:15
t._subscribe @ PlayerPlatformAPI.js:15
e._trySubscribe @ PlayerPlatformAPI.js:1
e.subscribe @ PlayerPlatformAPI.js:1
e.call @ PlayerPlatformAPI.js:6
e.subscribe @ PlayerPlatformAPI.js:1
e.call @ PlayerPlatformAPI.js:15
e.subscribe @ PlayerPlatformAPI.js:1
e.call @ PlayerPlatformAPI.js:16
e.subscribe @ PlayerPlatformAPI.js:1
e.call @ PlayerPlatformAPI.js:15
e.subscribe @ PlayerPlatformAPI.js:1
e.setAsset @ PlayerPlatformAPI.js:17
setAsset @ elements.js:31
complete @ elements.js:11
boundComplete @ elements.js:11
setTimeout (async)
run @ elements.js:11
go @ elements.js:11
e @ elements.js:11
debounce @ elements.js:11
_launchVideo @ elements.js:31
_complexObserverEffect @ elements.js:12
_effectEffects @ elements.js:12
_propertySetter @ elements.js:12
s @ elements.js:12
set @ elements.js:12
(anonymous) @ elements.js:34
Promise.then (async)
watch @ elements.js:34
(anonymous) @ elements.js:31
Promise.then (async)
(anonymous) @ elements.js:31
Promise.then (async)
_watchEventHandler @ elements.js:31
s @ elements.js:11
fire @ elements.js:12
(anonymous) @ elements.js:35
Promise.then (async)
_watchEventHandler @ elements.js:35
s @ elements.js:11
fire @ elements.js:12
_findChannelFromGridAndWatch @ elements.js:35
_watchChannelEventHandler @ elements.js:35
s @ elements.js:11
fire @ elements.js:12
_watchChannel @ elements.js:32
complete @ elements.js:11
boundComplete @ elements.js:11
setTimeout (async)
run @ elements.js:11
go @ elements.js:11
e @ elements.js:11
debounce @ elements.js:11
onDataReady @ elements.js:32
_complexObserverEffect @ elements.js:12
_complexObserverPathEffect @ elements.js:12
_pathEffector @ elements.js:12
_notifyPath @ elements.js:12
_annotationPathEffect @ elements.js:12
_pathEffector @ elements.js:12
_notifyPath @ elements.js:12
set @ elements.js:12
updatePlayer @ elements.js:43
_complexObserverEffect @ elements.js:12
_complexObserverPathEffect @ elements.js:12
_pathEffector @ elements.js:12
_notifyPath @ elements.js:12
(anonymous) @ elements.js:12
_notifyListener @ elements.js:12
(anonymous) @ elements.js:12
fire @ elements.js:12
_notifyPathUp @ elements.js:12
_notifyPath @ elements.js:12
set @ elements.js:12
(anonymous) @ elements.js:12
_notifyListener @ elements.js:12
(anonymous) @ elements.js:12
fire @ elements.js:12
_notifyChange @ elements.js:12
_notifyEffect @ elements.js:12
_effectEffects @ elements.js:12
_propertySetter @ elements.js:12
s @ elements.js:12
set @ elements.js:12
_resourceChanged @ elements.js:26
_complexObserverEffect @ elements.js:12
_effectEffects @ elements.js:12
_propertySetter @ elements.js:12
s @ elements.js:12
set @ elements.js:12
_onGridApiResponse @ elements.js:26
Promise.then (async)
sendGridChunkRequest @ elements.js:26
setParams @ elements.js:26
_setGridParams @ elements.js:43
s @ elements.js:11
fire @ elements.js:12
onPageOpened @ elements.js:39
(anonymous) @ elements.js:43
(anonymous) @ elements.js:12
setTimeout (async)
run @ elements.js:11
async @ elements.js:12
onRouteEnd @ elements.js:43
s @ elements.js:11
i @ elements.js:32
u @ elements.js:32
l @ elements.js:32
s @ elements.js:32
n @ elements.js:32
T.init @ elements.js:32
enableRouter @ elements.js:43
enableTvRouter @ elements.js:43
(anonymous) @ elements.js:43
Promise.then (async)
_runWelcomeFlow @ elements.js:43
s @ elements.js:11
fire @ elements.js:12
(anonymous) @ elements.js:33
Promise.then (async)
_getDevice @ elements.js:33
onCreateSessionSuccess @ elements.js:33
(anonymous) @ elements.js:33
s @ IONHD:213
(anonymous) @ IONHD:213
Promise.then (async)
i @ IONHD:213
(anonymous) @ IONHD:213
Promise.then (async)
(anonymous) @ IONHD:213
Promise.then (async)
start @ IONHD:213
(anonymous) @ IONHD:763
VM833:1 PSDKPlayerAPI: /flash/token/GlobalTokens.swf
VM834:1 PSDKPlayerAPI: {
  "globalTokensUrl": "/flash/token/GlobalTokens.swf",
  "vpaidTimeout": "5000"
}
VM835:1 PSDKPlayerAPI: /flash/token/GlobalTokens.swf
PlayerPlatformAPI.js:1 FlashPlayerEvents: onStateChanged: initializing
ccr.linear-twtr-wa-pil-red.xcr.comcast.net/IONHD_HD_TWTRdWA_18393_0_5579650002604117163.m3u8?format=redirect:1 GET https://ccr.linear-twtr-wa-pil-red.xcr.comcast.net/IONHD_HD_TWTRdWA_18393_0_5579650002604117163.m3u8?format=redirect net::ERR_SSL_VERSION_OR_CIPHER_MISMATCH
PlayerPlatformAPI.js:1 FlashPlayerEvents: flash error observed: code=102100.5, event={"parameters":{"resourceId":"0","runtimeCodeMessage":"FILE_NOT_FOUND","resourceType":"HLS","runtimeCode":"5","resourceUrl":"https://ccr.linear-twtr-wa-pil-red.xcr.comcast.net/IONHD_HD_TWTRdWA_18393_0_5579650002604117163.m3u8?format=redirect","eventType":"LoadComplete","description":null},"code":"102100","description":"'Loading of the specified resource has failed.'"}
PlayerPlatformAPI.js:1 RetryHandler: onMediaFailed error: "{"major":"102100","minor":"5","description":"'Loading of the specified resource has failed.'","isWarning":false}" will retry in 1000 ms
e.log @ PlayerPlatformAPI.js:1
(anonymous) @ PlayerPlatformAPI.js:1
e._log @ PlayerPlatformAPI.js:1
e.warn @ PlayerPlatformAPI.js:1
n.onMediaFailed @ PlayerPlatformAPI.js:21
e.applyToCallback @ PlayerPlatformAPI.js:3
e.publish @ PlayerPlatformAPI.js:3
e.publish @ PlayerPlatformAPI.js:3
a @ PlayerPlatformAPI.js:1
n.dispatch @ PlayerPlatformAPI.js:7
n.onError @ PlayerPlatformAPI.js:7
(anonymous) @ VM844:1
PlayerPlatformAPI.js:1 FlashPlayerEvents: onStateChanged: error
PlayerPlatformAPI.js:1 RetryHandler: onRetryTimerFired: retry count = 1 out of 3
PlayerPlatformAPI.js:1 FlashPlayerEvents: onStateChanged: idle
VM672:1 GET https://ccr.linear-twtr-wa-pil-red.xcr.comcast.net/IONHD_HD_TWTRdWA_18393_0_5579650002604117163.m3u8?trred=false net::ERR_SSL_VERSION_OR_CIPHER_MISMATCH
(anonymous) @ VM672:1
r @ PlayerPlatformAPI.js:3
t.send @ PlayerPlatformAPI.js:15
t @ PlayerPlatformAPI.js:15
t._subscribe @ PlayerPlatformAPI.js:15
e._trySubscribe @ PlayerPlatformAPI.js:1
e.subscribe @ PlayerPlatformAPI.js:1
e.call @ PlayerPlatformAPI.js:6
e.subscribe @ PlayerPlatformAPI.js:1
e.call @ PlayerPlatformAPI.js:15
e.subscribe @ PlayerPlatformAPI.js:1
e.call @ PlayerPlatformAPI.js:16
e.subscribe @ PlayerPlatformAPI.js:1
e.call @ PlayerPlatformAPI.js:15
e.subscribe @ PlayerPlatformAPI.js:1
e.setAsset @ PlayerPlatformAPI.js:17
(anonymous function) @ PlayerPlatformAPI.js:1
n.onRetryTimerFired @ PlayerPlatformAPI.js:21
(anonymous) @ PlayerPlatformAPI.js:21
setTimeout (async)
n.onMediaFailed @ PlayerPlatformAPI.js:21
e.applyToCallback @ PlayerPlatformAPI.js:3
e.publish @ PlayerPlatformAPI.js:3
e.publish @ PlayerPlatformAPI.js:3
a @ PlayerPlatformAPI.js:1
n.dispatch @ PlayerPlatformAPI.js:7
n.onError @ PlayerPlatformAPI.js:7
(anonymous) @ VM844:1
PlayerPlatformAPI.js:1 EngineSelector: AdobePSDK type is NONE
PlayerPlatformAPI.js:1 ConfigurationManager: get: audienceManagerEnabled not found, using default value: false
e.log @ PlayerPlatformAPI.js:1
(anonymous) @ PlayerPlatformAPI.js:1
e._log @ PlayerPlatformAPI.js:1
e.warn @ PlayerPlatformAPI.js:1
e.getByAssetType @ PlayerPlatformAPI.js:1
(anonymous) @ PlayerPlatformAPI.js:9
t._next @ PlayerPlatformAPI.js:16
t.next @ PlayerPlatformAPI.js:1
t.notifyNext @ PlayerPlatformAPI.js:16
t._next @ PlayerPlatformAPI.js:15
t.next @ PlayerPlatformAPI.js:1
r @ PlayerPlatformAPI.js:15
e.applyToCallback @ PlayerPlatformAPI.js:3
e.publish @ PlayerPlatformAPI.js:3
e.publish @ PlayerPlatformAPI.js:3
(anonymous) @ PlayerPlatformAPI.js:17
t.__tryOrUnsub @ PlayerPlatformAPI.js:2
t.next @ PlayerPlatformAPI.js:2
t._next @ PlayerPlatformAPI.js:1
t.next @ PlayerPlatformAPI.js:1
t._next @ PlayerPlatformAPI.js:1
t.next @ PlayerPlatformAPI.js:1
t._next @ PlayerPlatformAPI.js:16
t.next @ PlayerPlatformAPI.js:1
t.notifyNext @ PlayerPlatformAPI.js:2
t._next @ PlayerPlatformAPI.js:15
t.next @ PlayerPlatformAPI.js:1
r @ PlayerPlatformAPI.js:3
t.error @ PlayerPlatformAPI.js:15
t._error @ PlayerPlatformAPI.js:1
t.error @ PlayerPlatformAPI.js:1
t._error @ PlayerPlatformAPI.js:1
t.error @ PlayerPlatformAPI.js:1
r @ PlayerPlatformAPI.js:15
XMLHttpRequest.send (async)
(anonymous) @ VM672:1
r @ PlayerPlatformAPI.js:3
t.send @ PlayerPlatformAPI.js:15
t @ PlayerPlatformAPI.js:15
t._subscribe @ PlayerPlatformAPI.js:15
e._trySubscribe @ PlayerPlatformAPI.js:1
e.subscribe @ PlayerPlatformAPI.js:1
e.call @ PlayerPlatformAPI.js:6
e.subscribe @ PlayerPlatformAPI.js:1
e.call @ PlayerPlatformAPI.js:15
e.subscribe @ PlayerPlatformAPI.js:1
e.call @ PlayerPlatformAPI.js:16
e.subscribe @ PlayerPlatformAPI.js:1
e.call @ PlayerPlatformAPI.js:15
e.subscribe @ PlayerPlatformAPI.js:1
e.setAsset @ PlayerPlatformAPI.js:17
(anonymous function) @ PlayerPlatformAPI.js:1
n.onRetryTimerFired @ PlayerPlatformAPI.js:21
(anonymous) @ PlayerPlatformAPI.js:21
setTimeout (async)
n.onMediaFailed @ PlayerPlatformAPI.js:21
e.applyToCallback @ PlayerPlatformAPI.js:3
e.publish @ PlayerPlatformAPI.js:3
e.publish @ PlayerPlatformAPI.js:3
a @ PlayerPlatformAPI.js:1
n.dispatch @ PlayerPlatformAPI.js:7
n.onError @ PlayerPlatformAPI.js:7
(anonymous) @ VM844:1
PlayerPlatformAPI.js:1 FlashPlayerEvents: onStateChanged: initializing
ccr.linear-twtr-wa-pil-red.xcr.comcast.net/IONHD_HD_TWTRdWA_18393_0_5579650002604117163.m3u8?format=redirect:1 GET https://ccr.linear-twtr-wa-pil-red.xcr.comcast.net/IONHD_HD_TWTRdWA_18393_0_5579650002604117163.m3u8?format=redirect net::ERR_SSL_VERSION_OR_CIPHER_MISMATCH
PlayerPlatformAPI.js:1 FlashPlayerEvents: flash error observed: code=102100.5, event={"parameters":{"resourceId":"0","runtimeCodeMessage":"FILE_NOT_FOUND","resourceType":"HLS","runtimeCode":"5","resourceUrl":"https://ccr.linear-twtr-wa-pil-red.xcr.comcast.net/IONHD_HD_TWTRdWA_18393_0_5579650002604117163.m3u8?format=redirect","eventType":"LoadComplete","description":null},"code":"102100","description":"'Loading of the specified resource has failed.'"}
PlayerPlatformAPI.js:1 RetryHandler: onMediaFailed error: "{"major":"102100","minor":"5","description":"'Loading of the specified resource has failed.'","isWarning":false}" will retry in 2000 ms
e.log @ PlayerPlatformAPI.js:1
(anonymous) @ PlayerPlatformAPI.js:1
e._log @ PlayerPlatformAPI.js:1
e.warn @ PlayerPlatformAPI.js:1
n.onMediaFailed @ PlayerPlatformAPI.js:21
e.applyToCallback @ PlayerPlatformAPI.js:3
e.publish @ PlayerPlatformAPI.js:3
e.publish @ PlayerPlatformAPI.js:3
a @ PlayerPlatformAPI.js:1
n.dispatch @ PlayerPlatformAPI.js:7
n.onError @ PlayerPlatformAPI.js:7
(anonymous) @ VM854:1
PlayerPlatformAPI.js:1 FlashPlayerEvents: onStateChanged: error
PlayerPlatformAPI.js:1 RetryHandler: onRetryTimerFired: retry count = 2 out of 3
PlayerPlatformAPI.js:1 FlashPlayerEvents: onStateChanged: idle
VM672:1 GET https://ccr.linear-twtr-wa-pil-red.xcr.comcast.net/IONHD_HD_TWTRdWA_18393_0_5579650002604117163.m3u8?trred=false net::ERR_SSL_VERSION_OR_CIPHER_MISMATCH
(anonymous) @ VM672:1
r @ PlayerPlatformAPI.js:3
t.send @ PlayerPlatformAPI.js:15
t @ PlayerPlatformAPI.js:15
t._subscribe @ PlayerPlatformAPI.js:15
e._trySubscribe @ PlayerPlatformAPI.js:1
e.subscribe @ PlayerPlatformAPI.js:1
e.call @ PlayerPlatformAPI.js:6
e.subscribe @ PlayerPlatformAPI.js:1
e.call @ PlayerPlatformAPI.js:15
e.subscribe @ PlayerPlatformAPI.js:1
e.call @ PlayerPlatformAPI.js:16
e.subscribe @ PlayerPlatformAPI.js:1
e.call @ PlayerPlatformAPI.js:15
e.subscribe @ PlayerPlatformAPI.js:1
e.setAsset @ PlayerPlatformAPI.js:17
(anonymous function) @ PlayerPlatformAPI.js:1
n.onRetryTimerFired @ PlayerPlatformAPI.js:21
(anonymous) @ PlayerPlatformAPI.js:21
setTimeout (async)
n.onMediaFailed @ PlayerPlatformAPI.js:21
e.applyToCallback @ PlayerPlatformAPI.js:3
e.publish @ PlayerPlatformAPI.js:3
e.publish @ PlayerPlatformAPI.js:3
a @ PlayerPlatformAPI.js:1
n.dispatch @ PlayerPlatformAPI.js:7
n.onError @ PlayerPlatformAPI.js:7
(anonymous) @ VM854:1
PlayerPlatformAPI.js:1 EngineSelector: AdobePSDK type is NONE
PlayerPlatformAPI.js:1 ConfigurationManager: get: audienceManagerEnabled not found, using default value: false
e.log @ PlayerPlatformAPI.js:1
(anonymous) @ PlayerPlatformAPI.js:1
e._log @ PlayerPlatformAPI.js:1
e.warn @ PlayerPlatformAPI.js:1
e.getByAssetType @ PlayerPlatformAPI.js:1
(anonymous) @ PlayerPlatformAPI.js:9
t._next @ PlayerPlatformAPI.js:16
t.next @ PlayerPlatformAPI.js:1
t.notifyNext @ PlayerPlatformAPI.js:16
t._next @ PlayerPlatformAPI.js:15
t.next @ PlayerPlatformAPI.js:1
r @ PlayerPlatformAPI.js:15
e.applyToCallback @ PlayerPlatformAPI.js:3
e.publish @ PlayerPlatformAPI.js:3
e.publish @ PlayerPlatformAPI.js:3
(anonymous) @ PlayerPlatformAPI.js:17
t.__tryOrUnsub @ PlayerPlatformAPI.js:2
t.next @ PlayerPlatformAPI.js:2
t._next @ PlayerPlatformAPI.js:1
t.next @ PlayerPlatformAPI.js:1
t._next @ PlayerPlatformAPI.js:1
t.next @ PlayerPlatformAPI.js:1
t._next @ PlayerPlatformAPI.js:16
t.next @ PlayerPlatformAPI.js:1
t.notifyNext @ PlayerPlatformAPI.js:2
t._next @ PlayerPlatformAPI.js:15
t.next @ PlayerPlatformAPI.js:1
r @ PlayerPlatformAPI.js:3
t.error @ PlayerPlatformAPI.js:15
t._error @ PlayerPlatformAPI.js:1
t.error @ PlayerPlatformAPI.js:1
t._error @ PlayerPlatformAPI.js:1
t.error @ PlayerPlatformAPI.js:1
r @ PlayerPlatformAPI.js:15
XMLHttpRequest.send (async)
(anonymous) @ VM672:1
r @ PlayerPlatformAPI.js:3
t.send @ PlayerPlatformAPI.js:15
t @ PlayerPlatformAPI.js:15
t._subscribe @ PlayerPlatformAPI.js:15
e._trySubscribe @ PlayerPlatformAPI.js:1
e.subscribe @ PlayerPlatformAPI.js:1
e.call @ PlayerPlatformAPI.js:6
e.subscribe @ PlayerPlatformAPI.js:1
e.call @ PlayerPlatformAPI.js:15
e.subscribe @ PlayerPlatformAPI.js:1
e.call @ PlayerPlatformAPI.js:16
e.subscribe @ PlayerPlatformAPI.js:1
e.call @ PlayerPlatformAPI.js:15
e.subscribe @ PlayerPlatformAPI.js:1
e.setAsset @ PlayerPlatformAPI.js:17
(anonymous function) @ PlayerPlatformAPI.js:1
n.onRetryTimerFired @ PlayerPlatformAPI.js:21
(anonymous) @ PlayerPlatformAPI.js:21
setTimeout (async)
n.onMediaFailed @ PlayerPlatformAPI.js:21
e.applyToCallback @ PlayerPlatformAPI.js:3
e.publish @ PlayerPlatformAPI.js:3
e.publish @ PlayerPlatformAPI.js:3
a @ PlayerPlatformAPI.js:1
n.dispatch @ PlayerPlatformAPI.js:7
n.onError @ PlayerPlatformAPI.js:7
(anonymous) @ VM854:1
PlayerPlatformAPI.js:1 FlashPlayerEvents: onStateChanged: initializing
ccr.linear-twtr-wa-pil-red.xcr.comcast.net/IONHD_HD_TWTRdWA_18393_0_5579650002604117163.m3u8?format=redirect:1 GET https://ccr.linear-twtr-wa-pil-red.xcr.comcast.net/IONHD_HD_TWTRdWA_18393_0_5579650002604117163.m3u8?format=redirect net::ERR_SSL_VERSION_OR_CIPHER_MISMATCH
PlayerPlatformAPI.js:1 FlashPlayerEvents: flash error observed: code=102100.5, event={"parameters":{"resourceId":"0","runtimeCodeMessage":"FILE_NOT_FOUND","resourceType":"HLS","runtimeCode":"5","resourceUrl":"https://ccr.linear-twtr-wa-pil-red.xcr.comcast.net/IONHD_HD_TWTRdWA_18393_0_5579650002604117163.m3u8?format=redirect","eventType":"LoadComplete","description":null},"code":"102100","description":"'Loading of the specified resource has failed.'"}
PlayerPlatformAPI.js:1 RetryHandler: onMediaFailed error: "{"major":"102100","minor":"5","description":"'Loading of the specified resource has failed.'","isWarning":false}" will retry in 4000 ms
e.log @ PlayerPlatformAPI.js:1
(anonymous) @ PlayerPlatformAPI.js:1
e._log @ PlayerPlatformAPI.js:1
e.warn @ PlayerPlatformAPI.js:1
n.onMediaFailed @ PlayerPlatformAPI.js:21
e.applyToCallback @ PlayerPlatformAPI.js:3
e.publish @ PlayerPlatformAPI.js:3
e.publish @ PlayerPlatformAPI.js:3
a @ PlayerPlatformAPI.js:1
n.dispatch @ PlayerPlatformAPI.js:7
n.onError @ PlayerPlatformAPI.js:7
(anonymous) @ VM864:1
PlayerPlatformAPI.js:1 FlashPlayerEvents: onStateChanged: error
PlayerPlatformAPI.js:1 RetryHandler: onRetryTimerFired: retry count = 3 out of 3
PlayerPlatformAPI.js:1 FlashPlayerEvents: onStateChanged: idle
VM672:1 GET https://ccr.linear-twtr-wa-pil-red.xcr.comcast.net/IONHD_HD_TWTRdWA_18393_0_5579650002604117163.m3u8?trred=false net::ERR_SSL_VERSION_OR_CIPHER_MISMATCH
(anonymous) @ VM672:1
r @ PlayerPlatformAPI.js:3
t.send @ PlayerPlatformAPI.js:15
t @ PlayerPlatformAPI.js:15
t._subscribe @ PlayerPlatformAPI.js:15
e._trySubscribe @ PlayerPlatformAPI.js:1
e.subscribe @ PlayerPlatformAPI.js:1
e.call @ PlayerPlatformAPI.js:6
e.subscribe @ PlayerPlatformAPI.js:1
e.call @ PlayerPlatformAPI.js:15
e.subscribe @ PlayerPlatformAPI.js:1
e.call @ PlayerPlatformAPI.js:16
e.subscribe @ PlayerPlatformAPI.js:1
e.call @ PlayerPlatformAPI.js:15
e.subscribe @ PlayerPlatformAPI.js:1
e.setAsset @ PlayerPlatformAPI.js:17
(anonymous function) @ PlayerPlatformAPI.js:1
n.onRetryTimerFired @ PlayerPlatformAPI.js:21
(anonymous) @ PlayerPlatformAPI.js:21
setTimeout (async)
n.onMediaFailed @ PlayerPlatformAPI.js:21
e.applyToCallback @ PlayerPlatformAPI.js:3
e.publish @ PlayerPlatformAPI.js:3
e.publish @ PlayerPlatformAPI.js:3
a @ PlayerPlatformAPI.js:1
n.dispatch @ PlayerPlatformAPI.js:7
n.onError @ PlayerPlatformAPI.js:7
(anonymous) @ VM864:1
PlayerPlatformAPI.js:1 EngineSelector: AdobePSDK type is NONE
PlayerPlatformAPI.js:1 ConfigurationManager: get: audienceManagerEnabled not found, using default value: false
e.log @ PlayerPlatformAPI.js:1
(anonymous) @ PlayerPlatformAPI.js:1
e._log @ PlayerPlatformAPI.js:1
e.warn @ PlayerPlatformAPI.js:1
e.getByAssetType @ PlayerPlatformAPI.js:1
(anonymous) @ PlayerPlatformAPI.js:9
t._next @ PlayerPlatformAPI.js:16
t.next @ PlayerPlatformAPI.js:1
t.notifyNext @ PlayerPlatformAPI.js:16
t._next @ PlayerPlatformAPI.js:15
t.next @ PlayerPlatformAPI.js:1
r @ PlayerPlatformAPI.js:15
e.applyToCallback @ PlayerPlatformAPI.js:3
e.publish @ PlayerPlatformAPI.js:3
e.publish @ PlayerPlatformAPI.js:3
(anonymous) @ PlayerPlatformAPI.js:17
t.__tryOrUnsub @ PlayerPlatformAPI.js:2
t.next @ PlayerPlatformAPI.js:2
t._next @ PlayerPlatformAPI.js:1
t.next @ PlayerPlatformAPI.js:1
t._next @ PlayerPlatformAPI.js:1
t.next @ PlayerPlatformAPI.js:1
t._next @ PlayerPlatformAPI.js:16
t.next @ PlayerPlatformAPI.js:1
t.notifyNext @ PlayerPlatformAPI.js:2
t._next @ PlayerPlatformAPI.js:15
t.next @ PlayerPlatformAPI.js:1
r @ PlayerPlatformAPI.js:3
t.error @ PlayerPlatformAPI.js:15
t._error @ PlayerPlatformAPI.js:1
t.error @ PlayerPlatformAPI.js:1
t._error @ PlayerPlatformAPI.js:1
t.error @ PlayerPlatformAPI.js:1
r @ PlayerPlatformAPI.js:15
XMLHttpRequest.send (async)
(anonymous) @ VM672:1
r @ PlayerPlatformAPI.js:3
t.send @ PlayerPlatformAPI.js:15
t @ PlayerPlatformAPI.js:15
t._subscribe @ PlayerPlatformAPI.js:15
e._trySubscribe @ PlayerPlatformAPI.js:1
e.subscribe @ PlayerPlatformAPI.js:1
e.call @ PlayerPlatformAPI.js:6
e.subscribe @ PlayerPlatformAPI.js:1
e.call @ PlayerPlatformAPI.js:15
e.subscribe @ PlayerPlatformAPI.js:1
e.call @ PlayerPlatformAPI.js:16
e.subscribe @ PlayerPlatformAPI.js:1
e.call @ PlayerPlatformAPI.js:15
e.subscribe @ PlayerPlatformAPI.js:1
e.setAsset @ PlayerPlatformAPI.js:17
(anonymous function) @ PlayerPlatformAPI.js:1
n.onRetryTimerFired @ PlayerPlatformAPI.js:21
(anonymous) @ PlayerPlatformAPI.js:21
setTimeout (async)
n.onMediaFailed @ PlayerPlatformAPI.js:21
e.applyToCallback @ PlayerPlatformAPI.js:3
e.publish @ PlayerPlatformAPI.js:3
e.publish @ PlayerPlatformAPI.js:3
a @ PlayerPlatformAPI.js:1
n.dispatch @ PlayerPlatformAPI.js:7
n.onError @ PlayerPlatformAPI.js:7
(anonymous) @ VM864:1
PlayerPlatformAPI.js:1 FlashPlayerEvents: onStateChanged: initializing
ccr.linear-twtr-wa-pil-red.xcr.comcast.net/IONHD_HD_TWTRdWA_18393_0_5579650002604117163.m3u8?format=redirect:1 GET https://ccr.linear-twtr-wa-pil-red.xcr.comcast.net/IONHD_HD_TWTRdWA_18393_0_5579650002604117163.m3u8?format=redirect net::ERR_SSL_VERSION_OR_CIPHER_MISMATCH
PlayerPlatformAPI.js:1 FlashPlayerEvents: flash error observed: code=102100.33, event={"parameters":{"resourceId":"0","runtimeCodeMessage":"NETWORK_ERROR","resourceType":"HLS","runtimeCode":"33","resourceUrl":"https://ccr.linear-twtr-wa-pil-red.xcr.comcast.net/IONHD_HD_TWTRdWA_18393_0_5579650002604117163.m3u8?format=redirect","eventType":"LoadComplete","description":null},"code":"102100","description":"'Loading of the specified resource has failed.'"}
PlayerPlatformAPI.js:1 FlashPlayerEvents: onStateChanged: idle
PlayerPlatformAPI.js:1 FlashPlayerEvents: onStateChanged: error

 

Official Employee

Re: TVAPP-00206

Hello All. Our team is aware of the TVAPP-00206 Error Streaming Multiple Channels affecting some customers. We apologize for the inconvenience. Our engineering team is working diligently to repair this issue as soon as possible. 

 

We will post an update once we find the issue to be mitigated. Thank you for your patience. 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Regular Visitor

Re: TVAPP-00206

A credit would be nice.  Or a quicker fix than a week.  4-5 chats and empty promises of a call back = really lame on the part of Comcast / Xfinity.

Tags (1)
Contributor

Re: TVAPP-00206

Only a week?  It's been 3 for me.  Haven't seen ESPN or NBC Sports Northwest since.

A credit is mandatory.  Cancelling service is more likely.  You guys have been sitting on this for way, way too long. 

Unexcuseable.  I've personally had 5 chats (all futile) and posted about 25 times on this paltry blog board.  All flaming and livid, like everybody else.

 

I did get a badge or something for being a big contritbutor to the board...   Shows how much they are really reading these. 

Regular Visitor

Re: TVAPP-00206

Agree, whole-heartedly ... and the false promises of phone calls from "tier 3 people" are particularly annoying.

New Poster

Re: TVAPP-00206

Thank you for the "work around". At least I can watch the shows, although not in the high def that we're paying for.  We need to keep the pressure on xfinity/comcast to FIX THIS. It's been DAYS. We should get a refund for every day this goes without being fixed. Submit Feedback to them EVERY DAY till it's fixed.! 

Contributor

Re: TVAPP-00206

I swear if I see these two error messages again - I'll melt down.  Only for the channels I want to watch of course - Anything from ESPN, PBS, and NBC Sports (Regional).  Too afraid to try any other channels - for fear I might do harm to myself with  the remote....

 

attempting to resume.jpg

                   This video cannot be played.jpg

New Poster

Re: TVAPP-00206

I too have been experiencing issues as of late. It does not affect every channel. It started after some format change. I can watch the horrible SD it seems. I got a little buzz while playing the phone tag game and got annoyed and gave up. 

Regular Visitor

Re: TVAPP-00206

This is ridiculous...haven't had some channels for a few days now. I called up comcast and was told that it would be "soon". I can't even go to ESPN.com and watch there because it tells me I don't have the ESPN channel...and I'm in Washington state if that matters. Might as well switch to youtube or something else at this point.

Contributor

Re: TVAPP-00206

Great.  Now this "feature" blocks FOX channels as well.

 

I think we're running out of patience here guys...

Admin1

Re: TVAPP-00206

Hello All -- The TVAPP-00206 error was a known issue. We have since resolved it. We will have individual support tickets opened for any account that is still receiving this error. Please send me  PM with your account information if you are receiving this error and I will get that support ticket opened.


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 19 replies
  • 1412 views
  • 1 kudo
  • 13 in conversation