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TV stream app won't play any videos

New Poster

TV stream app won't play any videos

I am so frustrated with xfinity!! A couple weeks ago the tv.xfinity.com site stopped working out of nowhere. Now when I log on the screen stays at "now connecting to entertainment experience" or something like that. It just buffers but never connects to the site. FINE at first I was upset but I figured I have the app on my phone still at least. Well last night out of nowhere the app stopped working. It will literally just buffer anything I try playing (whether it's on demand, dvr or live viewing) nothing PLAYS. I'M so frustrated with this company. For as much as I pay, all services should work.
Anyone have any suggestions?
Expert

Re: TV stream app won't play any videos


Please_help_me1 wrote:
I am so frustrated with xfinity!! A couple weeks ago the tv.xfinity.com site stopped working out of nowhere. Now when I log on the screen stays at "now connecting to entertainment experience" or something like that. It just buffers but never connects to the site. FINE at first I was upset but I figured I have the app on my phone still at least. Well last night out of nowhere the app stopped working. It will literally just buffer anything I try playing (whether it's on demand, dvr or live viewing) nothing PLAYS. I'M so frustrated with this company. For as much as I pay, all services should work.
Anyone have any suggestions?

does the stream app work on iOS or android devices for you?


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here(updated).
New Poster

Re: TV stream app won't play any videos

My phone is android and it was working perfectly and just stopped yesterday. My laptop is not iOS it's Windows and it doesn't work on there anymore either.
Official Employee

Re: TV stream app won't play any videos

Hello Please_help_me1, buffering is caused by a poor internet connection. Please make sure you're connected to your in home Wi-Fi or some sort of hot spot to stream content. Also removing the app from your phone and adding it back can clear up any bugs that the app is experiencing. If you haven't already please remove the app and add it back to your device. 

New Poster

Re: TV stream app won't play any videos

Thank you for replying. Unfortunately I have tried already what you recommended and still nothing.
Official Employee

Re: TV stream app won't play any videos

Can you please send me a private message with the username that you're using to login with? I will make sure everything is working properly on my end, also please try logging in online and tell me if you get the same result. Is there any error message associated with this problem, or does the screen say connecting and nothing else? 

New Poster

Re: TV stream app won't play any videos

TV stream works on Chrome though not on Safari.

New Poster

Re: TV stream app won't play any videos

Out of nowhere, a week ago, XFINITY stream will not play videos I downloaded from my DVR or downloaded from showtime. The videos seemed to download as normal but will not play. I'm using an iPad and it has worked great for years.

Expert

Re: TV stream app won't play any videos


@Chuck-crystal wrote:

Out of nowhere, a week ago, XFINITY stream will not play videos I downloaded from my DVR or downloaded from showtime. The videos seemed to download as normal but will not play. I'm using an iPad and it has worked great for years.


are you inside USA? if not turn off wifi and see they will play.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here(updated).