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TV app issues with iOS

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TV app issues with iOS

I'm having a lot of trouble with the xfinity tv app since downloading iOS 10 and all subsequent updates. When I was able to watch my dvr recordings on the app, it froze every 5 seconds and was pretty much impossible to watch. I deleted the app and redownloaded at the suggestion of a comcast rep and ever since then, I can't even access my home wifi account. It pops up and says I can only watch it on my home wifi and I'm not connected, but at the very bottom of the screen it shows the network I'm actually connected to and what do you know? It's my home network. Has anyone had these type issues? As much money as I pay these people every month, you'd think they'd be able to have bugs fixed by now in their apps but I guess not. Any help or suggestions would be greatly appreciated. Thanks!

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Re: TV app issues with iOS


bfreeman620 wrote:

I'm having a lot of trouble with the xfinity tv app since downloading iOS 10 and all subsequent updates. When I was able to watch my dvr recordings on the app, it froze every 5 seconds and was pretty much impossible to watch. I deleted the app and redownloaded at the suggestion of a comcast rep and ever since then, I can't even access my home wifi account. It pops up and says I can only watch it on my home wifi and I'm not connected, but at the very bottom of the screen it shows the network I'm actually connected to and what do you know? It's my home network. Has anyone had these type issues? As much money as I pay these people every month, you'd think they'd be able to have bugs fixed by now in their apps but I guess not. Any help or suggestions would be greatly appreciated. Thanks!


would you verify you are using iOS 10.1 (go to the settings app, general >> software update. (should say 10.1 software up to date). also check your TV app version (press the menu stack-of-lines icon, scroll to bottom and select the gear (settings) and on next screen scroll to bottom. Mine shows 3.9.1.664 on iphone and ipad.

 

I used both on both portrait and landscape orientation and do not 'see' what network i'm using at the bottom (nor anywhere else). to see the network you are on use the iOS settings app (looks like a gear) and select the wifi. It should be on your home network but not on the public wifi SSID 'xfinitywifi". 

 

 


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