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@bheathfl wrote:
When I was not at home I used to be able to use the TV Remote app to record a program in my absence. The new version of the app no longer has a Record function only a Watch function. Any advice on how to Record remotely?
did you log out and log back in to the app yet?
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@bheathfl wrote:
Yes, I signed out of the app and signed back in. It still does not show a Record function.
do you have a DVR? if so is this the legacy DVR or x1 DVR?
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@bheathfl wrote:
It's an X1 dvr.
on an X1 set top box connected TV check the username listed at the xFinity button >> gear(settings) >> My Account >> Account Details --- be sure that is the username that you used on the app, too.
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@bheathfl wrote:
It's an X1 dvr.
using the xfinity my account app, under the TV tab (section) does it show all your x1 equipment including the DVR? models listed?
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@bheathfl wrote:
Yes it shows my X1 dvr which is the only one I have.
when you looked at the 'account details' screen were all the other items filled in like name, preferred email, etc? I'm thinking something may be disconnected in the backend from your equipment. My account details were all blank except username one time when I lost access temporarily to the DVRs(3). If that doesn't clear it I'll ask a comcast rep to look into your account by contacting you on this thread.
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