When I was not at home I used to be able to use the TV Remote app to record a program in my absence. The new version of the app no longer has a Record function only a Watch function. Any advice on how to Record remotely?
When I was not at home I used to be able to use the TV Remote app to record a program in my absence. The new version of the app no longer has a Record function only a Watch function. Any advice on how to Record remotely?
did you log out and log back in to the app yet?
I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.
If you'd like information about the Expert program, you can find it here.
on an X1 set top box connected TV check the username listed at the xFinity button >> gear(settings) >> My Account >> Account Details --- be sure that is the username that you used on the app, too.
I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.
If you'd like information about the Expert program, you can find it here.
Yes it shows my X1 dvr which is the only one I have.
when you looked at the 'account details' screen were all the other items filled in like name, preferred email, etc? I'm thinking something may be disconnected in the backend from your equipment. My account details were all blank except username one time when I lost access temporarily to the DVRs(3). If that doesn't clear it I'll ask a comcast rep to look into your account by contacting you on this thread.
I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.
If you'd like information about the Expert program, you can find it here.
I have found that if I use the "Xfinity TV" app instead of the the "Xfinity TV Remote" app I can record a future program. Perhaps the TV Remote app never had that capability. I will use the TV app rather than the TV Remote app in the future.
