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TV Remote App for IOS

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TV Remote App for IOS

My X1 devices no longer show up in the remote app so I am no longer able change channels using the app

Expert

Re: TV Remote App for IOS


@mgmueller wrote:

My X1 devices no longer show up in the remote app so I am no longer able change channels using the app


to to the 'hamburger' menu (stack of paper) and scroll to bottom finding the "gear' (settings. scroll to bottom and sign out. close the app. and re-open the app and sign in. working now? is it working on any other phones/tablets?



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Frequent Visitor

Re: TV Remote App for IOS

I signed out and closed the app and hen signed in again.  There was no change.  I still cant see my X1 devices.  It is happening on all of our IOS devices.  I believe it started on Sunday 7/28/18.

Frequent Visitor

Re: TV Remote App for IOS

I mean 7/28/19.

Expert

Re: TV Remote App for IOS

is the remote app working for you on a different phone/tablet?



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Frequent Visitor

Re: TV Remote App for IOS

No,  we can't see the X1 devices on any of our Iphones or Ipads.

Expert

Re: TV Remote App for IOS


@mgmueller wrote:

No,  we can't see the X1 devices on any of our Iphones or Ipads.


when you run the xfinity myaccount app do the devices show up there?



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Frequent Visitor

Re: TV Remote App for IOS

Yes, they do.  

Frequent Visitor

Re: TV Remote App for IOS

I have the exact. Same issue.  No devices for remote app although all appear fine in my account app