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TV Remote App Not Working

New Poster

TV Remote App Not Working

I am using iOS 10 and the most up-to-date version of the TV Remote, but I get the following error message: "Data unavailable.  We're experiencing some difficulties. You can continue using the app, but not all areas will be working"

 

Any idea what is going on?

 

 

New Poster

Re: TV Remote App Not Working

Same here
New Poster

Re: TV Remote App Not Working

My Xfinity TV Remote Apps stopped working on my Ipad and Android phone also.

 

On Android phone:

Uninstalled and reinstalled app.  Now get "Error 500" message every time when signing in thru the "Get Started" screen with my Comcast username and password.  Cannot get pass this error message.

 

On Ipad:

Uninstalled and reinstalled app.  I am able to sign in with my Comcast username and password.  Get message "Data Unavailable. We're experiencing some difficulties. You can continue using the app, but not all areas will be working."  No screens work on the app - TV listing screen and On Demand screens are blank.  I do not see my DVR device in the settings screen.  There is no place in settings screen to select a Channel Lineup.

 

There are numerous complaints of the app not working, both in forums and in app reviews, but I have not found any guidance, solutions, or acknowledgements from Comcast on this.

Can someone advise on where to find solutions or useful discussions on this topic?

Expert

Re: TV Remote App Not Working

are you using the username shown on the x1 set top boxes on the xfinity button >> gear(settings) >> my account >> account details ----- screen? If not use that username as shown and the password for the username to login. for assistance call 877-896-8678.depending on the level you reach, they may transfer you to another help desk.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

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