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TV Channels

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TV Channels

Why aren’t the channel numbers showing on my app (xfinity stream). Also not all channels are coming up.
Expert

Re: TV Channels


@Beanga wrote:
Why aren’t the channel numbers showing on my app (xfinity stream). Also not all channels are coming up.

do you mean the guide? if you are missing some channels (no listing) check the xfinity my account app, TV tab, and the link for subscribed channels at the top. is the missing channel(s) shown on your list of subscribed channels? are you streaming at home while connected to your own home wifi?



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Official Employee

Re: TV Channels

Hi Beanga, 

Thanks for posting to the Xfinity Forums. The channels you are missing, are they apart of your channel package? I can investigate this further. Please send a private message including the full name as it appears on the account and your full name if different? To send a Private Message, please click Comcast_Support” and click “send a message.


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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